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Why Shop With Us?

We’ve spent an unreasonable amount of time seeking out only the best watches so that you don’t have to.

GLOBAL BUYER PROTECTION

As the leading and largest marketplace for watches worldwide, we offer the strongest and most reliable buyer protection in the industry globally. Several layers of protection to ensure a secure, safe, and trusted shopping experience. Rest assured every transaction is meticulously handled by experts at the highest level of service. You can buy with total confidence and peace of mind. Learn more

AUTHORIZED & CERTIFIED RETAILER

As an authorized and certified watch retailer, we stand behind our products and guarantee their authenticity and quality. Watch Rapport offers the same benefits of other authorized watch dealers while using technology and years of industry expertise to enhance the watch-buying experience.

WATCH RAPPORT GUARANTEE

We stand behind the authenticity and quality of our merchandise. Nothing is more important to us than a transparent transaction that makes our customer happy – so if something goes wrong, you have our word that we will do everything possible to make it right. Learn more

FREE SHIPPING AND RETURNS WORLDWIDE

We want to make the watch buying process easier, which is why we’ll never charge you for delivery or return shipping. All watches are automatically shipped worldwide via insured expedited shipping. If your purchase isn’t quite right, you can return your watch in original condition within 30-days of receipt, no questions asked. Learn more

PRODUCT PROTECTION

We’re committed to offering the best in authentic high-end luxury timepieces, but if anything goes wrong, we’ve got you covered. Watches you purchase from us may come with the standard manufacturer warranty, however if they dont, we’ve partnered with Extend so you can purchase additional product protection for the watches you love. Learn more

PERSONALIZED SUPPORT

Our multilingual support team is always available to assist you 24 hours a day, 7 days a week via phone, email, and live chat. We strive to provide world-class customer service. We love helping customers, and our service experts are here to support you anytime no matter where you are. Contact us

Your transaction is secure

We work hard to protect your security and privacy. Our payment security system encrypts your information during transmission. We don’t share your credit card details with third-party sellers, and we don’t sell your information to others. Learn more

Pre-order Policies

Delivery time is estimated within 180 days or sooner depending on model availability. Pre-orders are eligible for cancellation and full refund at any time.

We encourage you to review our terms of use, conditions, and policies regarding pre-orders prior to checkout. Learn more about Rolex pre-order terms of sale here. Questions prior to checkout? Call (800) 571-7765

Watch Condition

New

  • Brand new, without any signs of wear

Unworn

  • Mint condition, without signs of wear
  • From old stockpile, may have minimal signs of wear from storage

Very good

  • Worn with little to no signs of wear
  • Glass, hands, dial, case, and movement in very good condition
  • Movement serviced to an adequate extent
  • May have been polished

Good

  • Light signs of wear or scratches
  • Glass, hands, dial, case, and movement in good condition
  • No large dents. No hair-line cracks.
  • Repaired using only original parts
  • Movement potentially serviced
  • May have been polished

Fair

  • Obvious signs of wear or scratches
  • Fully functional
  • Glass may have been replaced
  • Small dents
  • May have been polished
  • May contain non-original spare parts
  • Movement may require servicing

Poor

  • Heavy signs of wear or scratches
  • May not be fully functional
  • Case heavily dented
  • Dial, hands and/or glass need replacing
  • May have been polished
  • May contain non-original spare parts

Incomplete

  • Components missing, non-functional
  • Suitable only for retrieval of spare parts
  • May contain non-original spare parts

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Refund Processing Time

Please note, that refunds take 1-2 business days to process from our end. Depending on your bank, it make take up to 10 business days to credit your account statement.

Money-back Guarantee

If you don't receive the item that you ordered, or it shows up significantly different from its description, your purchase is protected, and we'll reimburse you for the full purchase price. Subject to terms and limitations. Hassle-free refund policy!

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Return this item for free

You can return this item for any reason: no shipping charges. The item must be returned in new and unused condition. (Restocking fees may be applied)

Read the full returns policy