Buyer Protection Easier Than Ever
Features - Trusted Checkout
Worldwide Coverage
Wherever you are, your purchase is protected.
Investment Protection
Each purchase is covered 100% of the insured value.
24/7 Claim Center
There is always someone just a phone call away.
Strongest buyer protection in the industry worldwide
Secure your purchase with Watch Rapport's free Buyer Protection:
Verified Sellers, Safe Payment Options, and an Authenticity and Service Guarantee.
Global Buyer Protection
Complete 360 coverage so you can make purchases risk-free.
Authenticity Guarantee
Rest assured you are protected against replicas and fakes.
Payment Protection
Guaranteed safe payments. Your investment is secure globally.
Money-Back Guarantee
Get your money back if an item is faulty or doesn't match the listing.
Inspection
Inspection failure
Item verification
Replicas or Fakes
Authentication
Faulty Items
Faulty items
Inaccurate listings
Item not as described
Condition
Road Blocks
Fulfilment
Delivery
Authentication
Unavailable items
Order Cancelation
Voluntary cancelation
Change of mind
Delivery time
30-day returns
Watch Rapport Buyer Protection
What's Included
Secure payments via Trusted Checkout
Authenticity & service Guarantee
Global money-back guarantee
Strict supplier guidelines
Insured & secured shipments (Globally)
Watch Rapport's quality & security team
Protection you need, peace of mind you deserve
TrustScore: "Excellent" with 4.8/5 stars
Your financial information
We keep your transactions secure by not sharing your financial or personal information with our sellers.
24/7 Monitoring
We're always on the lookout! We monitor transactions 24/7. That should help you rest easy.
Secure technology
Our encryption help keeps your online transactions guarded from start to finish.
Fraud prevention
Contact us if you see a suspicious listing, we protect against fraudulent offers.
Shop online with no worries
Buyer Protection Highlights
Verified Listings & Sellers
Buying watches is a matter of trust. That's why we verify every listing or seller using strict criteria before we list watches on Watch Rapport.
Payment via Trusted Checkout
The amount due is paid directly to Watch Rapport, where it is kept safe until you have your dream watch in your hands. Trusted Checkout is free.
Insured Shipments
We ship every order fully insured and with a tracking number. You can track your order status every step of the way until the moment it arrives.
Authenticity Guarantee
If you have any doubts about the authenticity of a watch purchased on Watch Rapport, contact us within 30 days of receiving your order. We'll help you find a satisfactory solution immediately.
Personalized Support
In the rare case that something doesn't go as planned, you can rely on our world-class customer service team. Our multilingual team is available to personally assist you throughout the purchasing process.
Easy Returns
If the watch isn't delivered or deviates from the description, you can receive a full refund. Once you've canceled the order and returned the watch, you will receive your money back. Learn more about returns here.
Multi-point inspection
Professional authenticators and expert auditors verify dozens of inspection points, including the crown, bezel, dial, case, clasp/buckle, hands, end links, and serial number match the original manufacture specifications.
Free Shipping Worldwide
Watch Rapport will ship your order for free worldwide. Taxes, duties, VAT, and other shipping costs may be applied depending on your order. Signature confirmation required from the buyer at the delivery address.
Our customer love us
We strive to keep a flawless track record. See why our customers love us. It's important to us to build a safe and trusted community for the luxury watch industry.
COVERAGE
Insurance Assurances
General Liability
Business insurance and Overall liabilities. View coverage
Transaction Protection
Payment, and purchase order protection. View coverage
What thousands of happy customers are saying about us
Google reviews
5/5 stars
Facebook reviews
5/5 stars
Sitejabber reviews
5/5 stars
Amazon reviews
4.8 stars
FAQ
Is buyer protection free?
Yes. Buyer protection is 100% free
Is buyer protection still active if i buy off the website?
Unfortunately not. If you deal off the platform, you are not eligible for buyer protection.
Which payment methods are available?
We accept all major credit and debit cards, bank wire transfer, cryptocurrency via Coinbase, Affirm, ACH, FlexPay, and Wise.
Is advance payment by bank wire transfer trustworthy?
Yes. Your'e covered with global payment protection on bank wire transfers and all other payment methods we offer.
Does buyer protection apply for all transactions?
Yes. Buyer protection applies to all orders and transactions made globally.
Does buyer protection apply to all transaction sizes?
Buyer protection applies to all transactions up to $1M in total value.
Can I conduct the purchase via an escrow service?
Unfortunately, we do not accept payments via Escrow services at this time. We may add this payment option sometime in the future.
