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ELECTRIC SCOOTER

Authenticity & Service Guarantee

Authenticity and service guaranteed every 
step of the way. Buy with confidence.

AUTHENTICITY

Watch Rapport is built on trust, and every item we sell is guaranteed authentic. 

TRUST

Culture and Community - We’re a community of connoisseurs with a deep history in the culture of luxury watches. Watch Rapport was founded to be a place where the products we love could be bought and sold safely, with a premium on trust and authenticity.

THE TEAM 

Decades of Experience - Our commitment to authenticity starts with our staff. The employees of Watch Rapport are the most experienced and passionate in the business, with a wealth of expertise that in many cases reaches back decades. Every member of the team understands that our marketplace runs on trust and that their knowledge and training are the foundations of that trust.

PROCESS

Best In Class Inspection - In addition to our staff’s unrivalled expertise, we also boast the most thorough inspection process in the business. Our team of  independent expert authenticators puts every item through a multi-point verification system to ensure its legitimacy.

TECHNOLOGY 

Ensuring Your Security - In addition to physical inspections, we employ a variety of technical methods to ensure our inventory’s authenticity. As innovators in the market, we are at the forefront of using emerging technology to identify counterfeit products.

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OUR SERVICES

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EXPERIENCE

Our staff are dedicated watch connoisseurs and the most experienced in the business.  

EDUCATION

Our expert staff regularly research new products and counterfeiting techniques.  

PHYSICAL INSPECTIONS 

We examine case, material, and movement among several other inspection points.

SOURCING

We source our inventory from trusted certified or authorized suppliers.  

TECHNOLOGY

We employ a variety of technologies to ensure chain of custody within our supplier network.  

INVENTORY

All products are inspected prior to delivery to ensure authenticity and quality control.

ABOUT US

Buy your dream watch with 
peace of mind


We protect against counterfeits and replicas.
Watch the video




Genuine peace of mind, from start to finish  

A smarter way to shop

Professional Authentication 

Your timepiece is verified by a team of independent authenticators.  

Secure Delivery 

Your watch is sent directly from the authenticator with signature-required delivery.  

No Cost to You 

Watch Rapport covers all costs of the authentication process.  

Guaranteed

The seal of trust.

Authenticity Guarantee & Buyer Protection Duo

Shop with total confidence.

LEARN MORE


Authenticity Guarantee

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Authenticity Verification 

Watch Rapport takes your purchase very seriously. We audit, review, and verify each and every listing to protect against fakes. Our watch inspectors are experts and have over 100 years of experience combined.

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Authenticity Guarantee 

If you have any issues with your purchase, send it back using our "hassle free" easy return process and get a full refund. To learn more about our return policy click here.

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Service Guarantee

Watch Rapport believes in service excellence. We strive to provide our customers world-class support each and every step of the way. We aim for a smooth and successful shopping experience.

Authenticity Guarantee is not affiliated with or endorsed by any of the brands sold on Watch Rapport.

FAQ

What is Authenticity Guarantee for Watches?

Watch Rapport’s Authenticity Guarantee is a service designed to help buyers shop with confidence. Our third-party authenticators physically inspect all items before they are shipped to the buyer.

How does Authenticity Guarantee work?

It’s easy! Browse and shop Watch Rapport’s listings with the “Authenticity Guarantee” badge. When you buy an item, the seller sends the item directly to a third-party authenticator. The authenticator will thoroughly inspect and verify your item’s authenticity before it is shipped to you safely.

Will I be charged a fee for Authenticity Guarantee?

No. Through the Authenticity Guarantee service, Watch Rapport covers the cost of authentication, as well as two-day, secure shipping from the third-party authenticator facility to the buyer.

Are vintage watches eligible for Authenticity Guarantee?

vintage watches are eligible for the Authenticity Guarantee service. Vintage watches which are verified as authentic by the third-party authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part. Vintage timepieces and many used watches may not be water resistant to their original rating. Please consult a watchmaker before exposing your watch to water. Mechanical watches are more delicate than other types of watches. Take care before undertaking any activity which might place shock on the watch.

What happens at the authenticator?

After the Watch Rapport authentication partner receives the watch, the authentication partner first confirms the item and collateral materials are consistent with the listing title, description, and images. Then they will perform a multi-point physical authentication inspection. Vintage and many used watches may require servicing by an experienced watchmaker to restore accurate timekeeping. The Authenticity Guarantee does not offer a warranty.

Who is providing the authentication services?

Watch Rapport has partnered with leading industry experts whose services and capabilities have been thoroughly vetted. The authentication partners are leaders in their industry, with years of experience, brand certified watchmakers and technicians, using advanced technical equipment in a state-of-the-art facility.

How long will the authentication process take? How long until I get my item?

After you purchase your item, the seller is required to send the item to Watch Rapport’s third-party authentication partner, who will process your item within five business days of receipt. Authenticity verification process and time frame may vary depending on the item and complications. Once the item is successfully authenticated, item will be shipped to you for free with secure delivery including signature confirmation.

Will I receive the original packaging with my purchase?

Yes, if the seller has included original packaging as described in the listing, all components will be sent to you.

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TrustScore: "Excellent" with 4.8/5 stars