Genuine peace of mind, from start to finish
No cost to you
Watch Rapport takes your purchase very seriously. We audit, review, and verify each and every listing to protect against fakes. Our watch inspectors are experts and have over 100 years of experience combined.
Watch Rapport will issue a certificate of authenticity if the item we receive from the seller is 100% authentic. If you have any doubts about your purchase, send it back using our "hassle free" return process and get a full refund. To learn more about our return policy click here.
What is Authenticity Guarantee for Watches?
Watch Rapport’s Authenticity Guarantee is a service designed to help buyers shop with confidence. Our third-party authenticators physically inspect all items before they are shipped to the buyer.
How does Authenticity Guarantee work?
It’s easy! Browse and shop Watch Rapport’s listings with the “Authenticity Guarantee” badge. When you buy an item, the seller sends the item directly to a third-party authenticator. The authenticator will thoroughly inspect and verify your item’s authenticity before it is shipped to you safely.
Will I be charged a fee for Authenticity Guarantee?
No. Through the Authenticity Guarantee service, Watch Rapport covers the cost of authentication, as well as two-day, secure shipping from the third-party authenticator facility to the buyer.
Are vintage watches eligible for Authenticity Guarantee?
vintage watches are eligible for the Authenticity Guarantee service. Vintage watches which are verified as authentic by the third-party authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part. Vintage timepieces and many used watches may not be water resistant to their original rating. Please consult a watchmaker before exposing your watch to water. Mechanical watches are more delicate than other types of watches. Take care before undertaking any activity which might place shock on the watch.
What happens at the authenticator?
After the Watch Rapport authentication partner receives the watch, the authentication partner first confirms the item and collateral materials are consistent with the listing title, description, and images. Then they will perform a multi-point physical authentication inspection. Finally, a security tag will be attached to the watch. Vintage and many used watches may require servicing by an experienced watchmaker to restore accurate timekeeping. The Authenticity Guarantee does not offer a warranty.
Who is providing the authentication services?
Watch Rapport has partnered with leading industry experts whose services and capabilities have been thoroughly vetted. The authentication partners are leaders in their industry, with years of experience, brand certified watchmakers and technicians, using advanced technical equipment in a state-of-the-art facility.
How long will the authentication process take? How long until I get my item?
After you purchase your item, the seller is required to send the item to Watch Rapport’s third-party authentication partner, who will process your item within two business days of receipt. Authenticity verification process and time frame may vary depending on the item and complications. Once the item is successfully authenticated, item will be shipped to you for free with secure delivery including signature confirmation.
Will I receive the original packaging with my purchase?
Yes, if the seller has included original packaging as described in the listing, all components will be sent to you.