Authenticity & Service Guarantee – Watch Rapport Codify Infotech

Authenticity & Service guarantee

Authenticity and service guaranteed every 
step of the way. Buy with confidence.

Buy your dream watch with peace of mind

We protect against counterfeits and replicas.
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Genuine peace of mind, from start to finish 

A smarter way to shop

Professional authentication 

Your timepiece is verified by a team of independent authenticators.  

Secure delivery 

Your watch is sent directly from the authenticator with signature-required delivery.  

No cost to you 

Watch Rapport covers all costs of the authentication process.  

Authenticity Guarantee

Authenticity Verification 

Watch Rapport takes your purchase very seriously. We audit, review, and verify each and every listing to protect against fakes. Our watch inspectors are experts and have over 100 years of experience combined.

Authenticity Guarantee 

Watch Rapport will issue a certificate of authenticity if the item we receive from the seller is 100% authentic. If you have any doubts about your purchase, send it back using our "hassle free" return process and get a full refund. To learn more about our return policy click here.

Service Guarantee

Watch Rapport believes in service excellence. We strive to provide our customers world-class support each and every step of the way. We aim for a smooth and successful shopping experience.


What is Authenticity Guarantee for Watches?

Watch Rapport’s Authenticity Guarantee is a service designed to help buyers shop with confidence. Our third-party authenticators physically inspect all items before they are shipped to the buyer.

How does Authenticity Guarantee work?

It’s easy! Browse and shop Watch Rapport’s listings with the “Authenticity Guarantee” badge. When you buy an item, the seller sends the item directly to a third-party authenticator. The authenticator will thoroughly inspect and verify your item’s authenticity before it is shipped to you safely.

Will I be charged a fee for Authenticity Guarantee?

No. Through the Authenticity Guarantee service, Watch Rapport covers the cost of authentication, as well as two-day, secure shipping from the third-party authenticator facility to the buyer.

Are vintage watches eligible for Authenticity Guarantee?

vintage watches are eligible for the Authenticity Guarantee service. Vintage watches which are verified as authentic by the third-party authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part. Vintage timepieces and many used watches may not be water resistant to their original rating. Please consult a watchmaker before exposing your watch to water. Mechanical watches are more delicate than other types of watches. Take care before undertaking any activity which might place shock on the watch.

What happens at the authenticator?

After the Watch Rapport authentication partner receives the watch, the authentication partner first confirms the item and collateral materials are consistent with the listing title, description, and images. Then they will perform a multi-point physical authentication inspection. Finally, a security tag will be attached to the watch. Vintage and many used watches may require servicing by an experienced watchmaker to restore accurate timekeeping. The Authenticity Guarantee does not offer a warranty.

Who is providing the authentication services?

Watch Rapport has partnered with leading industry experts whose services and capabilities have been thoroughly vetted. The authentication partners are leaders in their industry, with years of experience, brand certified watchmakers and technicians, using advanced technical equipment in a state-of-the-art facility.

How long will the authentication process take? How long until I get my item?

After you purchase your item, the seller is required to send the item to Watch Rapport’s third-party authentication partner, who will process your item within two business days of receipt. Authenticity verification process and time frame may vary depending on the item and complications. Once the item is successfully authenticated, item will be shipped to you for free with secure delivery including signature confirmation.

Will I receive the original packaging with my purchase?

Yes, if the seller has included original packaging as described in the listing, all components will be sent to you.

Terms of use

The Authenticity Guarantee service for Watches (“Authenticity Guarantee” or “Authenticity Guarantee for Watches”) makes third-party inspection and authentication services (“Services”) mandatory for  items sold on These Authenticity Guarantee Terms and Conditions (“Terms”) apply to the Authenticity Guarantee service for Watches and Authenticity Guarantee Eligible Items detailed below sold and purchased on and sets out the terms on which Watch Rapport offers you access to and use of the Authenticity Guarantee service for Watches.  
Applicability of Watch Rapport terms of use. 
The terms of use, Watch Rapport’s Privacy Policy and all policies posted on our sites (collectively, and as the same may be amended from time to time, “Watch Rapport’s Policies”) apply in addition to these Terms. In the event of a conflict or inconsistency between these Terms and Watch Rapport’s Policies, these Terms will control as to all matters that they explicitly address. For all matters not explicitly addressed by these Terms, Watch Rapport’s Policies will control.
Applicability of Watch Rapport’s Money Back Guarantee
For authenticated items, Watch Rapport Money Back Guarantee covers all items that satisfy  eligibility requirements and are not received or that arrive damaged. Learn more about Watch Rapport Money Back Guarantee here.
Description of the Authenticity Guarantee Service.
After the purchase of an Authenticity Guarantee Item on, the item is shipped to a vetted third-party authentication partner to carefully inspect the item’s authenticity and conformity to the item’s listing details. Upon confirmation of the item by the third-party authentication partner, it is properly packaged and securely shipped to the buyer. If the item’s authenticity cannot be verified or the item is significantly not as described, the item is returned to the seller and a refund is issued.  
Description of the Services.
The Services are provided by a third-party authentication partner for Authenticity Guarantee Items purchased and delivered. (“Authentication Partner”). The Authentication Partner will inspect the item by checking logos, tags, materials, hardware, quality, and more as applicable, and for accuracy against the item listing; however, the Authentication Partner will not inspect the watch for waterproofing of the watch or the accuracy of the timekeeping. Items may also be photographed for use by Watch Rapport or its licensees as part of Watch Rapport’s image catalog or for any other purpose, at Watch Rapport’s exclusive discretion. By listing for sale or purchasing an Authenticity Guarantee Item, you acknowledge and agree that the Item is sent to the Authentication Partner to perform the Services.
Authenticity Guarantee Program Fees.
The Services are provided at no cost to sellers and buyers for Authenticity Guarantee Items that are bought or sold on; however, Watch Rapport reserves the right to institute, alter or amend fees or costs associated with the Services, at any time, at Watch Rapport’s sole discretion.  
Impact of Fraud Detection on Buyers and Sellers.
You acknowledge and agree that if the third-party authenticator detects fraud or suspects that an item is counterfeit, the item will be removed from marketplace circulation- neither buyer or seller will receive the item; in addition, Watch Rapport will work with the proper authorities as needed.  
Data Privacy.
Watch Rapport’s collection of personal information in connection with the Authenticity Guarantee program is governed by the privacy policy that applies to your use of the website. In order for the Authentication Partner to provide the Services under the Program, the order information, including, but not limited to your name, address, email address, telephone number, is provided to the Authentication Partner. By selling or purchasing an Item, you direct Watch Rapport to provide this order information to the Authentication Partner, who may disclose this information, however collected, to its affiliates, service providers, and other third parties (such as shipping carriers and revenue authorities) as necessary to perform the Services.  
Lost, Damaged, or Items Not Delivered.
Items that are lost or damaged during the Authenticity Guarantee process are protected by Watch Rapport’s Money Back Guarantee. 
Program Updates and Discontinuation.
Watch Rapport has the right, but not the obligation, to alter, amend, replace, suspend temporarily, and/or discontinue permanently, the Authenticity Guarantee program, the name of Authenticity Guarantee, any of the Services provided under the program, features, and/or functionality offered under Authenticity Guarantee, and/or the service providers used to provide any or all of the Services under Authenticity Guarantee, at any time, in its sole discretion, with or without notice to you.  
Watch Rapport may amend these Terms, including applicable fees, at any time by posting the amended terms on the Watch Rapport site. Except as stated elsewhere, all amended terms shall take effect immediately and automatically when posted on the Watch Rapport site.  

Free Delivery Worldwide

Safe and secure shipping services. Door to door insured transport.

Satisfied or Refunded

30-day return policy. Money back guarantee.

Authenticity Control

All products are authenticated prior to shipping.

Secure Payments

Safe and secure checkout. Trust and safety is our top priority.