Our seamless protection experience gives you peace of mind. You can ride, listen, cook, or play as much as you want without worrying about unexpected accidents or issues. Our platform is designed to get you back to using the watches you love as quickly as possible.
How much does Extend cover?
Orders up to $50,000
Available in countries
Many protection plans.
One personalized portal.
With an Extend account, you can explore product coverage, benefits, and track all your claims in one place.
Extend is reinventing the extended warranty and product protection experience by putting you at the center of our solution. We build our protection plans to give you a modern, easy-to-use experience so that you can rest easy knowing your favorite products are safe whenever life happens.
Just add a plan while shopping and we’ll email you your contract – no receipts or paperwork needed.
File a claim
Claiming your extended warranty shouldn’t feel like being dragged through the mud. To file a claim, simply message our virtual claims specialist, Kaley, or get help from a customer support representative at (877) 248-7707.
Enjoy your watch!
Send in your damaged watch using our free shipping label. Then we’ll get your replacement sent or repair scheduled so you can get back to using your product in no time.
We provide coverage that makes it worthwhile.
Product protection highlights
Accidental damage coverage
No more jumping through hoops. Kaley makes it easy to find your plan and file a claim.
Coverage for mechanical and electrical failures after the manufacturer’s warranty ends.
Online or over the phone, claims are resolved in minutes, not days.
Repair or replacement
Get a quick repair or replacement of a like or comparable product.
Rest assured there are no surprise fees after purchasing a plan.
Enjoy your product worry-free with 24/7 online support.
Filing a claim is easy! Just go through our virtual claims specialist, Kaley or contact our customer service team. When filing a claim with Extend, you will simply need to provide either your Extend contract ID, email address, or other identifying piece of information.
What happens to my contract if I return my watch?
If you return your product, your contract to be cancelled and will issue you all refunds.
How do I cancel my protection plan?
Contact Watch Rapport and a cancellation request will be sent to Extend. Also, issue any remaining refunds.
Why Shop With Us?
We’ve spent an unreasonable amount of time seeking out only the best watches so that you don’t have to.
GLOBAL BUYER PROTECTION
As the leading and largest marketplace for watches worldwide, we offer the strongest and most reliable buyer protection in the industry globally. Several layers of protection to ensure a secure, safe, and trusted shopping experience. Rest assured every transaction is meticulously handled by experts at the highest level of service. You can buy with total confidence and peace of mind. Learn more
AUTHORIZED & CERTIFIED RETAILER
As an authorized and certified watch retailer, we stand behind our products and guarantee their authenticity and quality. Watch Rapport offers the same benefits of other authorized watch dealers while using technology and years of industry expertise to enhance the watch-buying experience.
WATCH RAPPORT GUARANTEE
We stand behind the authenticity and quality of our merchandise. Nothing is more important to us than a transparent transaction that makes our customer happy – so if something goes wrong, you have our word that we will do everything possible to make it right. Learn more
FREE SHIPPING AND RETURNS WORLDWIDE
We want to make the watch buying process easier, which is why we’ll never charge you for delivery or return shipping. All watches are automatically shipped worldwide via insured expedited shipping. If your purchase isn’t quite right, you can return your watch in original condition within 30-days of receipt, no questions asked. Learn more
We’re committed to offering the best in authentic high-end luxury timepieces, but if anything goes wrong, we’ve got you covered. Watches you purchase from us may come with the standard manufacturer warranty, however if they dont, we’ve partnered with Extend so you can purchase additional product protection for the watches you love. Learn more
Our multilingual support team is always available to assist you 24 hours a day, 7 days a week via phone, email, and live chat. We strive to provide world-class customer service. We love helping customers, and our service experts are here to support you anytime no matter where you are. Contact us
Your transaction is secure
We work hard to protect your security and privacy. Our payment security system encrypts your information during transmission. We don’t share your credit card details with third-party sellers, and we don’t sell your information to others. Learn more
Rolex Pre-order Policies
Delivery time is estimated within 180 days or sooner depending on model availability. The exact delivery date is unavailable. Pre-orders are eligible for cancellation and full refund at any time.
Rolex pre-orders are subject to two Rolex watches per customer or order max. Rolex pre-orders are not guaranteed to be fulfilled or shipped.
Brand new, without any signs of wear
Mint condition, without signs of wear
From old stockpile, may have minimal signs of wear from storage
Worn with little to no signs of wear
Glass, hands, dial, case, and movement in very good condition
Movement serviced to an adequate extent
May have been polished
Light signs of wear or scratches
Glass, hands, dial, case, and movement in good condition