A-to-z Guarantee
01
Order cancellation
02
Refunds or Exchanges
03
Fulfillment & Delivery
04
Shipping Claims
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What is an A-z Guarantee claim?
Pre-order offers
Advance payment
Fulfilment
Cancellation
Pre-order Highlights
Pre-orders are also governed by the following terms below:
SHIPPING
Pre-orders are not guaranteed to ship.
AVAILABILITY
Pre-orders are not immediately available.
STOCK
Pre-orders are not in stock.
ORDER CHANGES
Pre-orders can be changed upon request. Models are subject to availability.
ADVANCE PAYMENT
Pre-orders and purchases require payment in advance. Watch Rapport will collect, authorize, and capture funds prior to order processing, shipment, and delivery.
TAXES
Pre-orders are taxable. We charge an additional 10% flat rate to the listed price which includes sales tax, and our service fee. Tax and fees are applied at checkout, and applicable to all customers worldwide.
PROCESSING & DELIVERY
Pre-orders can take up to 180 days to process, ship, and deliver. Pre-order delivery dates are estimated. Shipping and delivery dates are not guaranteed and can change at any time depending on model availability, or any other unknown logistical or fulfillment variables.
EXACT DELIVERY DATE
Watch Rapport does not provide exact delivery dates for pre-orders. change at any time depending on model availability, or any other unknown logistical or fulfillment variables.
FULFILLMENT GUARANTEE
Pre-orders are not guaranteed to be fulfilled or shipped.
ORDER CANCELLATION
Pre-orders can be canceled and refunded at any time if not yet shipped.
ORDER CANCELLATION BY WATCH RAPPORT
Pre-orders can be canceled by Watch Rapport at any time for any reason without notice.
MODEL AVAILABILITY
Pre-orders are based on model availability.
PRE-ORDER PRICING
Pre-order pricing is subject to change at any time for any reason without notice.
ROLEX & PATEK PHILIPPE PRE-ORDER
Rolex and Patek Philippe pre-orders are not offers promoted by Rolex S.A., Rolex USA, Inc., Patek Philippe SA, or any of its subsidiaries.
RETURN POLICY
Pre-orders can be returned unworn within 30-days from the delivery date unless an extended return policy has been purchased. Learn more
RESTOCKING FEE
Pre-orders are subject to a 10% restocking fee if returned.
OVERALL TERMS OF SALE
Pre-orders are governed by all general terms of use, conditions, and, policies.
INTEREST PAYMENTS
Pre-orders do not incur or accumulate any interest payments if canceled or refunded during the duration that funds are held to process your pre-order.
GUARANTEES, CLAIMS & PROMISES
Watch Rapport makes no guarantees, promises, or claims on any order fulfillment regarding pre-orders.
SOURCING
Pre-order watches are sourced from highly and vigorously vetted vendors and certified suppliers.
WAITLISTS
Pre-order waitlist does not constitute, promise, bind, or guarantee the sale of any watch, model, or pre-order within its entirety or any related promotional offers.