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Pre-orders

Understanding your pre-order purchase terms

Questions

CONSUMER PROTECTION

A-to-z Guarantee

01

Order cancellation
Free, easy cancelation. Pre-orders are eligible for cancellation at any time if tacking has not yet been provided.

02

Refunds or Exchanges
Pre-orders are fully refundable with no penalties in the event of order cancelations. Refunds are processed within two business days.

03

Fulfillment & Delivery
Our goal is to fulfill your pre-order as quickly as possible. However, pre-orders are not guaranteed to ship.

04

Shipping Claims
Pre-orders are covered against loss, theft, and damages. Easy hassle-free claims. Your shipment is covered for the full purchase value.

Let's Ask Us Questions

What is an A-z Guarantee claim?

The Watch Rapport A-to-Z Guarantee provides buyers with an opportunity to obtain reimbursement for their pre-order purchase or request a refund if not satisfied with the purchase. (Terms may be applied)

Pre-order offers

Watch Rapport offers products available for sale via pre-order. The customer understands and agrees that pre-orders are not products available for immediate sale, delivery, or fulfillment. When using our checkout process to complete a purchase or any other purchase method available by Watch Rapport, the customer understands and agrees that payment is due in advance.

Advance payment

Watch Rapport collects payments in advance before order processing; whether the order may or may not be fulfilled, Watch Rapport requires payment in advance to process the order. The customer understands and agrees that pre-order payments are collected in advance to secure the sale. The customer understands and agrees that pre-orders may take up to 180 days to deliver, fulfill, or be completed. 

Fulfilment

The customer understands and agrees that pre-orders are not guaranteed to be fulfilled and may be canceled at any time for any reason without notice. The customer understands and agrees that items being offered via pre-orders may not be in stock or ever available to be shipped due to market availability, sole company discretion, or any other conditions or unknown variables.

Cancellation

The customer understands and agrees that during the pre-order sale, Watch Rapport will hold and use your payment. Watch Rapport reserves the right to cancel and refund pre-orders for any reason at any time without notice. The customer understands that for any pre-order canceled within 45-days from the original order date, a 3% cancellation fee will be applied. If Watch Rapport cancels or cannot fulfill your pre-order, NO fees will be applied, and the total amount of your order will be refunded.

Pre-order Highlights

Pre-orders are also governed by the following terms below:

SHIPPING

Pre-orders are not guaranteed to ship.

AVAILABILITY

Pre-orders are not immediately available.

STOCK

Pre-orders are not in stock.

ORDER CHANGES

Pre-orders can be changed upon request. Models are subject to availability.

ADVANCE PAYMENT

Pre-orders and purchases require payment in advance. Watch Rapport will collect, authorize, and capture funds prior to order processing, shipment, and delivery.

TAXES

Pre-orders are taxable. We charge an additional 10% flat rate to the listed price which includes sales tax, and our service fee. Tax and fees are applied at checkout, and applicable to all customers worldwide.

PROCESSING & DELIVERY

Pre-orders can take up to 180 days to process, ship, and deliver. Pre-order delivery dates are estimated. Shipping and delivery dates are not guaranteed and can change at any time depending on model availability, or any other unknown logistical or fulfillment variables.

EXACT DELIVERY DATE

Watch Rapport does not provide exact delivery dates for pre-orders. change at any time depending on model availability, or any other unknown logistical or fulfillment variables.

FULFILLMENT GUARANTEE

Pre-orders are not guaranteed to be fulfilled or shipped.

ORDER CANCELLATION

Pre-orders can be canceled and refunded at any time if not yet shipped.

ORDER CANCELLATION BY WATCH RAPPORT

Pre-orders can be canceled by Watch Rapport at any time for any reason without notice.

MODEL AVAILABILITY

Pre-orders are based on model availability.

PRE-ORDER PRICING

Pre-order pricing is subject to change at any time for any reason without notice.

ROLEX & PATEK PHILIPPE PRE-ORDER

Rolex and Patek Philippe pre-orders are not offers promoted by Rolex S.A., Rolex USA, Inc., Patek Philippe SA, or any of its subsidiaries.

RETURN POLICY

Pre-orders can be returned unworn within 30-days from the delivery date unless an extended return policy has been purchased. Learn more

RESTOCKING FEE

Pre-orders are subject to a 10% restocking fee if returned.

OVERALL TERMS OF SALE

Pre-orders are governed by all general terms of use, conditions, and, policies.

INTEREST PAYMENTS

Pre-orders do not incur or accumulate any interest payments if canceled or refunded during the duration that funds are held to process your pre-order.

GUARANTEES, CLAIMS & PROMISES

Watch Rapport makes no guarantees, promises, or claims on any order fulfillment regarding pre-orders.

SOURCING

Pre-order watches are sourced from highly and vigorously vetted vendors and certified suppliers.

WAITLISTS

Pre-order waitlist does not constitute, promise, bind, or guarantee the sale of any watch, model, or pre-order within its entirety or any related promotional offers.

Affiliations & Representations

Watch Rapport is an independent company not affiliated with Rolex S.A., Rolex USA, Inc., or any of its subsidiaries. Watch Rapport is not a Rolex authorized dealer and is not an official Rolex retailer. Watch Rapport is not an authorized agent of any watch manufacturer. Customer understands that any Rolex pre-order offers promoted by Watch Rapport are not affiliated with Rolex S.A., Rolex USA, Inc., or any of its subsidiaries. Watch Rapport "Rolex Boutique" is an independent segment/division of the Watch Rapport company, and is in no way affiliated with Rolex S.A., Rolex USA, Inc., or any of its subsidiaries.

BUY IT NOW

Rephrase your main value proposition

Watch Rapport “Patek Philippe Boutique" is an independent segment/division of the Watch Rapport company, and is in no way affiliated with Patek Philippe SA, or any of its subsidiaries. Watch Rapport is an independent company not affiliated with Patek Philippe SA, or any of its subsidiaries. Watch Rapport is not a Patek Philippe authorized dealer and is not an official Patek Philippe retailer. Watch Rapport is not an authorized agent of any watch manufacturer. The customer understands that any Patek Philippe pre-order offers promoted by Watch Rapport are not affiliated with Patek Philippe SA or any of its subsidiaries.

BUY IT NOW

Overall Terms, Conditions, and Policies

Learn more about Watch Rapport's overall terms of sale.

Read More

Frequently Asked Questions

Where are these watches coming from?

Watch Rapport works with select authorized dealers, vetted vendors, and certified suppliers worldwide.

Is my order guaranteed to be fulfilled?

No. All pre-orders are pending availability. If the order cannot be fulfilled, we'll notify you and issue an immediate refund.  

Can I return my pre-order watch?

Yes. You may return your watch within 30-days from the date of delivery unless you purchased an extended return policy. We do charge a 10% restocking fee since you're buying a new watch.

Do you offer free shipping?

Yes. We offer free shipping worldwide. We also provide full order, and shipping insurance. Free overnight delivery is available only once the order is ready to be shipped.  

Can I cancel my pre-order?

Yes. You can cancel your order anytime if we have not yet provided tracking information. No penalties.  

Will my watch come with the original warranty?

Yes. Rolex offers a 5 year international warranty. Patek Philippe offers a 2 year international warranty.

Do I need to pay tax?

Yes. Rolex and Patek Philippe pre-orders are taxable. We charge an additional 10% flat rate to the listed price which includes sales tax, and our service fee. Tax and fee are applied at checkout, and applicable to all customers worldwide. 

Can I make any changes to my order?

Yes. Pre-orders can be changed upon request. Models are subject to availability.

Can I verify my watch with Rolex or Patek?

Yes. You can send your Rolex or Patek watch to service or any other source of your choice to verify authenticity etc. 

How long does delivery take?

Processing, shipping, and delivery will be within 180 days pending model availability. Once the order is shipped, you will receive a notification with tracking information. Please keep in mind pre-orders are not guaranteed to deliver.

Will my watch come with the original box & papers?

Yes. Your watch will arrive the same way as if you made a purchase at the Rolex or Patek boutique. Original box, papers, tags, stickers, etc. 

How do you process refunds?

Refunds are processed with in two business days from the date of cancelation or fulfilment inability. 

Why does delivery take so long?

Delivery is dependent on model availability. Most estimated lead times are subject to the manufacturers policies and we have no control over availability times or wait lists. Rest assured our chances of securing the Rolex or Patek watch you want will be much easier than walking into the boutique. Most 95% of the Rolex and Patek Philippe inventory nationwide is soldout or unavailable to the public for immediate purchase.

Why do I need to pay in advance?

Our suppliers require us to submit payment in advance. Therefore, when we submit payment in advance, we increase our chances of securing the watch much quicker. 

Why Shop With Us?

We’ve spent an unreasonable amount of time seeking out only the best watches so that you don’t have to.

GLOBAL BUYER PROTECTION

As the leading and largest marketplace for watches worldwide, we offer the strongest and most reliable buyer protection in the industry globally. Several layers of protection to ensure a secure, safe, and trusted shopping experience. Rest assured every transaction is meticulously handled by experts at the highest level of service. You can buy with total confidence and peace of mind. Learn more

AUTHORIZED & CERTIFIED RETAILER

As an authorized and certified watch retailer, we stand behind our products and guarantee their authenticity and quality. Watch Rapport offers the same benefits of other authorized watch dealers while using technology and years of industry expertise to enhance the watch-buying experience.

WATCH RAPPORT GUARANTEE

We stand behind the authenticity and quality of our merchandise. Nothing is more important to us than a transparent transaction that makes our customer happy – so if something goes wrong, you have our word that we will do everything possible to make it right. Learn more

FREE SHIPPING AND RETURNS WORLDWIDE

We want to make the watch buying process easier, which is why we’ll never charge you for delivery or return shipping. All watches are automatically shipped worldwide via insured expedited shipping. If your purchase isn’t quite right, you can return your watch in original condition within 30-days of receipt, no questions asked. Learn more

PRODUCT PROTECTION

We’re committed to offering the best in authentic high-end luxury timepieces, but if anything goes wrong, we’ve got you covered. Watches you purchase from us may come with the standard manufacturer warranty, however if they dont, we’ve partnered with Extend so you can purchase additional product protection for the watches you love. Learn more

PERSONALIZED SUPPORT

Our multilingual support team is always available to assist you 24 hours a day, 7 days a week via phone, email, and live chat. We strive to provide world-class customer service. We love helping customers, and our service experts are here to support you anytime no matter where you are. Contact us

Your transaction is secure

We work hard to protect your security and privacy. Our payment security system encrypts your information during transmission. We don’t share your credit card details with third-party sellers, and we don’t sell your information to others. Learn more

Pre-order Policies

Delivery time is estimated within 180 days or sooner depending on model availability. Pre-orders are eligible for cancellation and full refund at any time.

We encourage you to review our terms of use, conditions, and policies regarding pre-orders prior to checkout. Learn more about Rolex pre-order terms of sale here. Questions prior to checkout? Call (800) 571-7765

Watch Condition

New

  • Brand new, without any signs of wear

Unworn

  • Mint condition, without signs of wear
  • From old stockpile, may have minimal signs of wear from storage

Very good

  • Worn with little to no signs of wear
  • Glass, hands, dial, case, and movement in very good condition
  • Movement serviced to an adequate extent
  • May have been polished

Good

  • Light signs of wear or scratches
  • Glass, hands, dial, case, and movement in good condition
  • No large dents. No hair-line cracks.
  • Repaired using only original parts
  • Movement potentially serviced
  • May have been polished

Fair

  • Obvious signs of wear or scratches
  • Fully functional
  • Glass may have been replaced
  • Small dents
  • May have been polished
  • May contain non-original spare parts
  • Movement may require servicing

Poor

  • Heavy signs of wear or scratches
  • May not be fully functional
  • Case heavily dented
  • Dial, hands and/or glass need replacing
  • May have been polished
  • May contain non-original spare parts

Incomplete

  • Components missing, non-functional
  • Suitable only for retrieval of spare parts
  • May contain non-original spare parts

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Order Cancelation Request

Order number:

Order price total:

Cancellation FeedBack

Please briefly explain your cancelation reason to help us improve our products and services in the future.

Refund Processing Time

Please note, that refunds take 1-2 business days to process from our end. Depending on your bank, it make take up to 10 business days to credit your account statement.

Money-back Guarantee

If you don't receive the item that you ordered, or it shows up significantly different from its description, your purchase is protected, and we'll reimburse you for the full purchase price. Subject to terms and limitations. Hassle-free refund policy!

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Return this item for free

You can return this item for any reason: no shipping charges. The item must be returned in new and unused condition. (Restocking fees may be applied)

Read the full returns policy