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Watch Rapport Returns

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Return Policy

Watch Rapport is committed to providing its customers with exceptional service and unparalleled customer satisfaction. To that end, we will gladly accept eligible returns within 30 days from the date you received your item unless you have purchased an extended return policy.

Features

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Easy Returns

In most cases, you’ll get an RMA confirmation in seconds and your return process kicks in immediately.

Worldwide Coverage

Wherever you are on planet Earth, you can start a return hassle-free. Rest easy and worry-free.

Safe & Secure

Your return is insured, safe, secure, and protected. You can ship your watch back to us risk-free.

Pre-order Returns

Pre-orders can be returned unworn within 30-days from the delivery date 
unless an extended return policy has been purchased. 

Learn More


Returns Easier Than Ever 

Fast Setup  

Get your watch ready, go through our simple four-step return process, and if approved, pack your watch, print your label, and drop it off. It's really is that easy.

24/7 Return Center  

Unexpected events aren’t confined to business hours and neither is our team of experts. There is always someone just a phone call away if you ever need help.  

Simple Management  Process

You can manage, and check the status of your return at any time, right from your smartphone or computer. We emphasize easy returns, and thats exactly how it is.

Watch Rapport Help Line  

Monday through Friday we have dedicated Watch Rapport team members standing by to help you. Our goal is to quickly and smoothly handle your return process.

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Return Eligibility, Terms, and Policies

Take a closer look at the fine print, get personal with the details.

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Watch Rapport Money Back
 Guarantee policy 
  

  Get your money back if an item is faulty
 or doesn't match the listing.    


1

Inspection Failure

Sometimes things don't go as planned with the products we love. We have strict guidelines to follow during the inspection process.

2

Faulty items, Inaccurate listing, or fulfillment roadblocks

As much as we strive to fulfill each and every order, items may not be as described, and roadblocks come up. Rest assured your purchase is protected.


3

Order cancellation 

Did you have a change of mind or heart? We understand, it's all good. We've got you covered. We'll process a refund immediately.

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World-class service with Happy Returns

Free returns worldwide.
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FAQ

Do i get my money back if the item is used?

Depends. If the item condition states used,  pre-owned, or "unworn", we evaluate the item's condition during our inspection process with several factors and determine if the item is in sellable condition or not. If the item is considered used, its mainly referring to the amount of wear and tear, scratches, scuffs, etc. These matters are usually handled on case by case basis. Not to worry! We are here to work with you if you receive an item that is not as described.  

What if the item is not authentic?

If the item is not authentic, replica, or a fake, you can return it to us within 30-days for a full refund. You will need to provide supporting documents from a certified or verifiable source proving that the item is not authentic.  

What if you can't fulfill my order?

If we cannot fulfill your order, we will either cancel your order and provide an immediate refund or provide a refund and leave the transaction open until we can find a replacement. You can choose to cancel the order anytime for a refund if we have not already received the item from the seller. Your transaction is backed by our money-back guarantee.

How long does it take to get a refund?

Cancellations and refunds are usually processed within 3-5 business days. Depending on your financial institution and whether the refund will be initiated domestically or internationally, it may take up to 15 business days (Not including weekends or bank holidays) to credit to your account or appear on your statement. 

Please Note: Refunds are usually returned back to the original payment method.

Why Shop With Us?

We’ve spent an unreasonable amount of time seeking out only the best watches so that you don’t have to.

GLOBAL BUYER PROTECTION

As the leading and largest marketplace for watches worldwide, we offer the strongest and most reliable buyer protection in the industry globally. Several layers of protection to ensure a secure, safe, and trusted shopping experience. Rest assured every transaction is meticulously handled by experts at the highest level of service. You can buy with total confidence and peace of mind. Learn more

AUTHORIZED & CERTIFIED RETAILER

As an authorized and certified watch retailer, we stand behind our products and guarantee their authenticity and quality. Watch Rapport offers the same benefits of other authorized watch dealers while using technology and years of industry expertise to enhance the watch-buying experience.

WATCH RAPPORT GUARANTEE

We stand behind the authenticity and quality of our merchandise. Nothing is more important to us than a transparent transaction that makes our customer happy – so if something goes wrong, you have our word that we will do everything possible to make it right. Learn more

FREE SHIPPING AND RETURNS WORLDWIDE

We want to make the watch buying process easier, which is why we’ll never charge you for delivery or return shipping. All watches are automatically shipped worldwide via insured expedited shipping. If your purchase isn’t quite right, you can return your watch in original condition within 30-days of receipt, no questions asked. Learn more

PRODUCT PROTECTION

We’re committed to offering the best in authentic high-end luxury timepieces, but if anything goes wrong, we’ve got you covered. Watches you purchase from us may come with the standard manufacturer warranty, however if they dont, we’ve partnered with Extend so you can purchase additional product protection for the watches you love. Learn more

PERSONALIZED SUPPORT

Our multilingual support team is always available to assist you 24 hours a day, 7 days a week via phone, email, and live chat. We strive to provide world-class customer service. We love helping customers, and our service experts are here to support you anytime no matter where you are. Contact us

Your transaction is secure

We work hard to protect your security and privacy. Our payment security system encrypts your information during transmission. We don’t share your credit card details with third-party sellers, and we don’t sell your information to others. Learn more

Pre-order Policies

Delivery time is estimated within 180 days or sooner depending on model availability. Pre-orders are eligible for cancellation and full refund at any time.

We encourage you to review our terms of use, conditions, and policies regarding pre-orders prior to checkout. Learn more about Rolex pre-order terms of sale here. Questions prior to checkout? Call (800) 571-7765

Watch Condition

New

  • Brand new, without any signs of wear

Unworn

  • Mint condition, without signs of wear
  • From old stockpile, may have minimal signs of wear from storage

Very good

  • Worn with little to no signs of wear
  • Glass, hands, dial, case, and movement in very good condition
  • Movement serviced to an adequate extent
  • May have been polished

Good

  • Light signs of wear or scratches
  • Glass, hands, dial, case, and movement in good condition
  • No large dents. No hair-line cracks.
  • Repaired using only original parts
  • Movement potentially serviced
  • May have been polished

Fair

  • Obvious signs of wear or scratches
  • Fully functional
  • Glass may have been replaced
  • Small dents
  • May have been polished
  • May contain non-original spare parts
  • Movement may require servicing

Poor

  • Heavy signs of wear or scratches
  • May not be fully functional
  • Case heavily dented
  • Dial, hands and/or glass need replacing
  • May have been polished
  • May contain non-original spare parts

Incomplete

  • Components missing, non-functional
  • Suitable only for retrieval of spare parts
  • May contain non-original spare parts

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Order Cancelation Request

Order number:

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Cancellation FeedBack

Please briefly explain your cancelation reason to help us improve our products and services in the future.

Refund Processing Time

Please note, that refunds take 1-2 business days to process from our end. Depending on your bank, it make take up to 10 business days to credit your account statement.

Money-back Guarantee

If you don't receive the item that you ordered, or it shows up significantly different from its description, your purchase is protected, and we'll reimburse you for the full purchase price. Subject to terms and limitations. Hassle-free refund policy!

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Return this item for free

You can return this item for any reason: no shipping charges. The item must be returned in new and unused condition. (Restocking fees may be applied)

Read the full returns policy