Codify Infotech

Alert: Pardon our ability to accept credit cards at this time. As a courtesy, all bank wire order payments will receive a 13% discount. We apologize for any inconvenience this may cause.

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Return Policy

Watch Rapport is committed to providing its customers with exceptional service and unparalleled customer satisfaction. To that end, we will gladly accept eligible returns within 30 days from the date you received your item unless you have purchased an extended return policy.


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Easy Returns

In most cases, you’ll get an RMA confirmation in seconds and your return process kicks in immediately.

Worldwide Coverage

Wherever you are on planet Earth, you can start a return hassle-free. Rest easy and worry-free.

Safe & Secure

Your return is insured, safe, secure, and protected. You can ship your watch back to us risk-free.

Pre-order Returns

Pre-orders can be returned unworn within 30-days from the delivery date 
unless an extended return policy has been purchased. 

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Returns Easier Than Ever 

Fast Setup  

Get your watch ready, go through our simple four-step return process, and if approved, pack your watch, print your label, and drop it off. It's really is that easy.

24/7 Return Center  

Unexpected events aren’t confined to business hours and neither is our team of experts. There is always someone just a phone call away if you ever need help.  

Simple Management  Process

You can manage, and check the status of your return at any time, right from your smartphone or computer. We emphasize easy returns, and thats exactly how it is.

Watch Rapport Help Line  

Monday through Friday we have dedicated Watch Rapport team members standing by to help you. Our goal is to quickly and smoothly handle your return process.

Buy Now For Your Special Day

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Return Eligibility, Terms, and Policies

Take a closer look at the fine print, get personal with the details.

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Watch Rapport Money Back
 Guarantee policy 

  Get your money back if an item is faulty
 or doesn't match the listing.    


Inspection Failure

Sometimes things don't go as planned with the products we love. We have strict guidelines to follow during the inspection process.


Faulty items, Inaccurate listing, or fulfillment roadblocks

As much as we strive to fulfill each and every order, items may not be as described, and roadblocks come up. Rest assured your purchase is protected.


Order cancellation 

Did you have a change of mind or heart? We understand, it's all good. We've got you covered. We'll process a refund immediately.

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World-class service with Happy Returns

Free returns worldwide.
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Do i get my money back if the item is used?

Depends. If the item condition states used,  pre-owned, or "unworn", we evaluate the item's condition during our inspection process with several factors and determine if the item is in sellable condition or not. If the item is considered used, its mainly referring to the amount of wear and tear, scratches, scuffs, etc. These matters are usually handled on case by case basis. Not to worry! We are here to work with you if you receive an item that is not as described.  

What if the item is not authentic?

If the item is not authentic, replica, or a fake, you can return it to us within 30-days for a full refund. You will need to provide supporting documents from a certified or verifiable source proving that the item is not authentic.  

What if you can't fulfill my order?

If we cannot fulfill your order, we will either cancel your order and provide an immediate refund or provide a refund and leave the transaction open until we can find a replacement. You can choose to cancel the order anytime for a refund if we have not already received the item from the seller. Your transaction is backed by our money-back guarantee.

How long does it take to get a refund?

Cancellations and refunds are usually processed within 3-5 business days. Depending on your financial institution and whether the refund will be initiated domestically or internationally, it may take up to 15 business days (Not including weekends or bank holidays) to credit to your account or appear on your statement. 

Please Note: Refunds are usually returned back to the original payment method.