Below are the list of item that are eligible for returns.
All returns (except a damaged item) must be postmarked within 30 days of delivery (delivery is defined as when you signed that you received the item).
If the item was delivered damaged, you may return the item and it must be postmarked within 7 days of delivery (delivery is defined as when you signed that you received the item).
All returned items must be in the exact same condition, including all tags, boxes, books, stickers, seals & wraps, packaging, and accessories.
The item must not be worn, tampered with, or devalued in any way.
Upon receipt, the returned item will undergo a thorough inspection by one of our experts to ensure that the item is in the original condition in which it was sold to you and that it includes all tags, items, accessories, etc., before Watch Rapport will issue a refund.
If the returned item is found to be devalued in any way, your watch will not be eligible for a refund.
Watch Rapport is not responsible for any new damage or wear to your item after purchase. At Watch Rapport, most items are pre-owned and we are unable to honor any brand-specific warranties as we are not part of the manufacturing process. Our experts are thoroughly trained to look for any signs of wear or damage but are unable to foresee how future use will impact any item.
How to Manage your Return
Watch Rapport Money Back Guarantee policy
Item not as described
Below are the list of options that are qualified for refunds
Not as described
Replica or fake
Unfulfilled transaction (terms may apply)
Shipping & delivery time frames
Enter email & order number
Choose the reason for your return
Tell us how we can resolve it
Complete and submit your request
All returns and refunds are governed by our Return Policy. Watch Rapport does not take title to returned items until the item arrives at our location.
All orders that are canceled or cannot be fulfilled will result in a refund.
Cryptocurrency payments are only subject to refunds in USD via bank wire transfer for the original purchase price. No refunds or exchange rates via Cryptocurrency will be applied. Any payments made via Coinbase using cryptocurrency will serve as an instant transfer of ownership to Watch Rapport. Watch Rapport will not refund any payments via Cryptocurrency.
Cryptocurrency & Other Currency
Exchange rates, interest, the accumulated interest of any sort, currency value exchange, an increase of currency value, country exchange rates will not be applied from Watch Rapport's end. All refunds will be initiated and electronically transmitted only in USD via bank wire transfer. Refunds are only processed for the exact dollar amount listed on the order total. Any claims for exchange rates, interest, the accumulated interest of any sort, currency value exchange, an increase of currency value, country exchange rates will not be honored and immediately denied.
Refunds are usually processed within 24-48 hours by Watch Rapport. Depending on your financial institution and whether the refund will be initiated domestically or internationally, it may take up to 10 business days (Not including weekends or bank holidays) to credit to your account or appear on your statement. Refunds are usually returned to the original payment method with the exception of Cryptocurrency payments. Any Cryptocurrency payments, or ("Coinbase Payments") will be refunded only via bank wire transfer.