TERMS OF USE

Please read this carefully before using our site, services, applications, widgets or the sending or purchasing of merchandise (“Services”). This is a legally binding contract between you and Watch Rapport. BY USING THE SERVICES, YOU ACCEPT ALL OF THE PROVISIONS OF THESE TERMS OF USE (AND ANY ADDITIONAL TERMS INCORPORATED HEREIN) AND REPRESENT TO US THAT YOU ARE LEGALLY COMPETENT TO ENTER INTO AND AGREE TO THESE TERMS OF USE. IF YOU DO NOT ACCEPT THESE TERMS OF USE, THEN YOU ARE NOT AUTHORIZED TO USE ANY OF WATCH RAPPORT’S SERVICES. 

In the terms of use set forth below (the “Terms of Use”), the terms “you” and “your” refer to, as applicable, (i) the person or persons sending a watch or other item or items containing gold, platinum, silver, titanium, other precious metals, gemstones (including but not limited to diamonds, rubies, sapphires and emeralds), or any combination thereof (hereinafter referred to as “Merchandise”) to Watch Rapport, LLC (“Watch Rapport”) for sale to, and purchase by, Watch Rapport, (ii) the person or persons purchasing a watch or other Merchandise from Watch Rapport, (each such purchase or sale transaction hereinafter referred to as “Transaction”) or (iii) the person or persons using watchrapport.com (the “Site”). “We,” “our,” and “us” refer to Watch Rapport its successors and assigns. 

These Terms of Use are binding on every Watch Rapport customer and shall apply to all business dealings between you and Watch Rapport, including, but not limited to, your use of the Site, the Transaction, and any other Services provided to you by Watch Rapport, including the use of the on-line platform Shopify which this Site is hosted by. You hereby make representations and warranties to Watch Rapport (regardless of whether a Transaction is consummated and whether Watch Rapport is the purchaser or seller of the Merchandise) and agree to the terms and conditions, in each case as set forth in the Terms of Use, by your use of the Site and/or by sending Merchandise to or receiving Merchandise from Watch Rapport. 

These Terms of Use include (I) AN ARBITRATION PROVISION, (II) A WAIVER OF RIGHTS TO BRING A CLASS ACTION AGAINST US, AND (III) a release by you of all claims for damage against us that may arise out of your use of the Services. By using any of THE SERVICES, you agree to THESE PROVISIONS.


Terms Applicable to the Purchase of Merchandise BY WATCH RAPPORT.

The following terms and conditions govern any Transaction relating to the purchase, or attempted purchase, of Merchandise by Watch Rapport.

Ownership of Merchandise.
If you are attempting to sell Merchandise, you hereby represent and warrant to Watch Rapport that (i) you are at least eighteen (18) years of age; (ii) you have good and marketable title to the Merchandise; (iii) you have full authority to sell, transfer, and convey the Merchandise; (iv) you are the legal and equitable owner of any and all Merchandise offered to be sold to Watch Rapport; (v) you are acting on your own behalf, and not as another’s agent or representative; (vi) the Merchandise is sold free of all liens, encumbrances, liabilities, and adverse claims of every nature and description whatsoever; (vii) you will NOT send in materials containing the following: arsenic, beryllium, bismuth, cadmium, mercury, nickel, lead, antimony, selenium, tin, tellurium or any other harmful, toxic, or poisonous elements; (viii) the Merchandise is not from, or the result of, illegal activity, including theft or fraud; (ix) any transaction initiated by you will not cause Watch Rapport to be in violation of any anti-money laundering, anti-terrorism, or other applicable state or federal law of the United States of America any state or any foreign country; and (x) Watch Rapport reserves the right and you hereby agree to provide additional documentation and/or information concerning yourself and/or any Merchandise, including all documentation or information necessary for Watch Rapport to comply with local, state and federal law (which includes Watch Rapport reporting all Merchandise received to the proper authorities as required by applicable law.) 
Describing Your Merchandise.
You hereby agree that any description of the Merchandise that you provide to us, whether on the listing form, packing slip included in the shipping materials or otherwise, will be true, complete, and accurate at the time you submit such description to us. If we determine, in our sole discretion, that there are significant discrepancies between the Merchandise as described by you and the Merchandise we receive, or if no description of the Merchandise was included in the package used by you to ship the Merchandise, we may suspend or terminate the Transaction without notice to you. We will not repair or replace any replica watch even if the damage occurred during our normal testing and valuation procedures. Notwithstanding anything in these Terms of Use to the contrary, in the event that we terminate the Transaction because the Merchandise shipped by you is determined by Watch Rapport, in our sole discretion, to have an altered/mutilated serial number or to be a counterfeit or a replica copy, we will notify you in writing (which may include notification via email, text message, or other electronic means) and will ship your Merchandise to you, at your cost, within 5 business days of our receipt of your shipping instructions and payment therefore (if a valid account number with the designated shipper is not provided); provided, however, that you hereby agree that Watch Rapport may dispose of the Merchandise if we do not receive shipping instructions and payment for all shipping costs from you within 30 days of the date on which Watch Rapport sends you written notice that the Transaction has been terminated. In the event that Watch Rapport terminates the Transaction due to any other breach of the representations and warranties made by you in connection with your description of the Merchandise, Watch Rapport will ship your Merchandise to you within 10 business days at our cost by the Shipper shipping method of our choosing, and you agree that we will only be responsible for insuring the value of your Merchandise up to $100.00. 
Inbound Shipping; Costs; Loss or Damage Guarantee.
If Watch Rapport desires to receive your Merchandise for further inspection we may provide you with a shipping label; however, Watch Rapport is not obligated to provide you with a shipping label. If you send us the Merchandise using the shipping label we provide, we will purchase insurance to cover your Merchandise in the event it is lost damaged for the cash value of your quote, once it is processed by the national courier selected by us to ship your Merchandise (the “Shipper”). Once your watch is received, it will remain insured for the value of your cash quote. In the event that your package is lost we will require that you provide proof of shipping receipt, provide receipt of proof that goods are lost, and file a claim within 30 days of loss. In the event your package is damaged we will require that you: provide proof of shipping receipt, provide receipt of proof that goods are damaged, demonstrate that the package was not damaged prior to shipping, and file a claim within 30 days of loss. If you believe that you need additional coverage, then it is your responsibility to contact us so that we can provide such additional coverage at our expense before sending us your Merchandise. You can contact us by telephone at (800) 571- 7765 to arrange for additional coverage or for shipping instructions. For Merchandise shipped from a jurisdiction outside the U.S. or in territories of the U.S. that require importing to the U.S., you will responsible for all costs associated with the safe shipping of your Merchandise. However, if we agree in writing to pay for your shipping, a shipping label will be provided, and we will pay for the costs of such shipment, including duties, VAT, etc. You are responsible for abiding by all relevant export and import laws and restrictions. If Watch Rapport receives your Merchandise, makes you an offer to purchase such Merchandise, and you decline such offer, regardless who paid to have it shipped to Watch Rapport, it will be your responsibility to arrange for and pay for the necessary shipping to return your Merchandise. Notwithstanding the foregoing, you shall bear the risk of loss with respect to all Merchandise until such Merchandise is actually received by Watch Rapport. 
Receipt of Merchandise. 
We record the opening and the contents of each package of Merchandise we receive. We will retain the video for at least 30 days after we receive your Merchandise. You may make arrangements with us to order a copy of the video of the receiving and unpacking of your merchandise for an additional fee. We reserve the right, at our sole discretion and without notice to you, to reject any inbound package. For purposes of these Terms of Use, any inbound package that we reject will not be deemed to have been “received” by us. Any non-OEM (Original Equipment Manufacturer) extras (including, but not limited to generic boxes, aftermarket straps, and third-party materials) will not increase the offer for your watch. They will not be inventoried and will be disposed of when they arrive at our facility. 
Determining Watch Rapport’s Offer. 
We will determine our estimate of the value of your Merchandise using factors that we deem to be appropriate. In order to value your Merchandise, we may need to open the watch and remove gemstones and other items from the watch. You hereby authorize us to open the watch, remove gemstones and other items from the watch, and take such other actions as we deem reasonably necessary to accurately value your Merchandise, including without limitation sending your Merchandise, at no cost to you, to a potential third-party purchaser. You hereby further authorize us to perform our standard preparation service (which may consist of cleaning, basic repairs (as we deem appropriate), accuracy calibration, lubrication and pressure testing), and to photograph your Merchandise. Upon processing your Merchandise, we will notify you by electronic means (an “Offer Notice”) of our offer of payment for your Merchandise (“Offer”). 
Accepting or Rejecting Watch Rapport’s Final Offer. 
You may accept the Offer via the electronic communication method that you are currently using to communicate with Watch Rapport within seventy-two (72) hours of the date of the Offer Notice. Watch Rapport may, in its sole discretion, extend the time for acceptance of an Offer. In order to reject the Offer, you must do so via the seller portal. If you reject the Offer, and do not authorize us to hold your Merchandise for a longer period in order to make you another offer, we will ship your Merchandise to you at the address indicated in our records within fifteen (15) business days at no cost to you, and will insure your Merchandise for the full value of the Offer.
Payment for Your Merchandise. 
We will issue payment for the Merchandise in the amount stated in the Offer, less any fees owed to Watch Rapport as stated in the Offer (the “Purchase Price”), via the method of payment you selected in your electronic communication with Watch Rapport at the address you provided on or before seven (7) business days of your acceptance of the Offer. 

ALL SALES ARE FINAL! ALL SALES ARE FINAL. NO REFUNDS, RETURNS OR CREDITS ARE PERMITTED.

If you have elected to receive the Purchase Price by check, the transaction is final once Watch Rapport has sent a check to the address you provided. 
Returned Merchandise; Outbound Insurance; Costs; Insurance. 
In the event that your Merchandise is returned to you in accordance with these Terms of Use, we will ship your Merchandise to you at your address as it appears in our records via the Shipper shipping method of our choosing at our expense, and will purchase insurance coverage through the Shipper for the Merchandise for the full value of the rejected Offer. If a package containing your Merchandise is lost in transit while being returned to you in accordance with these Terms of Use, we will file a claim with Shipper and pay you the full amount received by us from the Shipper. 
TERMS APPLICABLE TO THE SALE OF MERCHANDISE.
In the event that your Merchandise is returned to you in accordance with these Terms of Use, we will ship your Merchandise to you at your address as it appears in our records via the Shipper shipping method of our choosing at our expense, and will purchase insurance coverage through the Shipper for the Merchandise for the full value of the rejected Offer. If a package containing your Merchandise is lost in transit while being returned to you in accordance with these Terms of Use, we will file a claim with Shipper and pay you the full amount received by us from the Shipper. 

The following terms and conditions govern any Transaction relating to the sale, or attempted sale, of Merchandise by Watch Rapport. 
How We Operate. 
Our goal is to sell you a gently used luxury watch of your choice, first rate quality for a competitive price. What makes Watch Rapport the premier company to buy from is due to our individualized and specialized care we provide to our discerning buyers. We make available to you our Site, which is designed to provide information as to the many different styles, sizes, colors, metals, stones, etc., of any watch you may desire. With that being said, Watch Rapport does not want to represent that all the Merchandise that a buyer sees on the Site is in inventory and ready for purchase.

Once you make your choice and place your order, we start the process of finding exactly the watch of your wishes. Thus, unfortunately, we cannot make any guarantees or promises on the exact delivery date or transaction fulfillment. We may be able to obtain your dream watch from one of our many sellers within a day or two. However, it may take longer depending on the uniqueness of your order. Of course, Watch Rapport will work diligently and expeditiously to locate the Merchandise and get it to you. If you feel we are not working within your expected timeframe, your order is always backed by our 100% money-back-guarantee. Should you request a refund, no problem, but no refund shall ever accrue any interest no matter how long Watch Rapport has been holding on to the money you paid.

 Watch Rapport will use its best efforts to keep you informed of our progress. But reoccurring communication is not mandatory and it is the sole responsibility of you to contact us if you want an order update or any information relating to the transaction. 
Risk of Loss; International Shipments. 
All Merchandise sold by Watch Rapport is sold pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. For Merchandise shipped to a jurisdiction outside the U.S. or in territories of the U.S., you, as the purchaser, are required to pay customs charges, as well as any associated import tax, VAT, or duties. Watch Rapport is unable to provide specific customs charges for each purchase as policies vary greatly by country. You are encouraged to contact your local customs office for pricing estimates. Watch Rapport will include a copy of the invoice for the Merchandise with every purchase, and each country will determine applicable fees based upon such invoice. Watch Rapport will not label an item as a gift or declare a lesser value on the invoice than the purchase price paid. Watch Rapport will issue a refund of the purchase price actually received by Watch Rapport, minus all shipping and customs charges incurred as well as a restocking fee in such amount as reasonably determined by Watch Rapport, for any Merchandise returned to Watch Rapport by customs officials due to you, as the purchaser, refusing such Merchandise at customs. 
Returns, Refunds and Title. 
All returns and refunds are governed by our Return Policy. Watch Rapport does not take title to returned items until the item arrives at our location.
Product Descriptions. 
We attempt to be as accurate as possible. However, we do not warrant that Merchandise descriptions or other content on our site, including, without limitation, pricing information, is accurate, complete, reliable, current, or error-free. Additionally, you understand that the Merchandise that you are purchasing may arrive not as described. Should this occur and you are not satisfied with the Merchandise you have the right to return the Merchandise you purchased within 30 days of confirmed delivery to you.
Pricing. 
Prices for Merchandise sold by us are subject to change at any time, without notice. With respect to items sold by us, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our inventory may be mispriced. If the correct price of an item sold by us is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.  
Other Businesses. 
We provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their web sites. Watch Rapport does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.
Accuracy of Billing; Account Information; Fees and Payments. 
We reserve the right, with or without prior notice, to (a) discontinue or limit the available quantity of any product or aspect of the Services and (b) refuse to allow any user to purchase a product or deliver any product to a user.. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

You agree to provide current, complete and accurate purchase and account information for all purchases made from us. You agree to promptly update your account and other information, including your email address and phone number so that we can complete your transaction(s) and contact you as needed.

When you purchase Merchandise through the Services, you (a) agree to pay the price for such Merchandise set forth in the Services, all shipping and handling charges (if any), and all applicable taxes and customs fees in connection with your purchase (the “Full Purchase Amount”). Watch Rapport’s only acceptable method of payment is a bank wire transfer. Unless otherwise noted, all currency references are in U.S. dollars. All fees are payable in accordance with payment terms in effect at the time the fee becomes payable. Orders will not be processed until payment has been received in full. Once payment has been received, such funds shall be deposited in Watch Rapport’s general bank account, which to be clear is neither a trust account nor an escrow account, and may be used for operational purposes (such as payment to a third party for the purchase of Merchandise). 
Terms Applicable to All Transactions. 
License To Use the Services.

Subject to your compliance with these Terms of Use, Watch Rapport hereby grants to you, a personal, nonexclusive, nontransferable, revocable, limited license (without the right to sublicense) to access and use the Services (including updates and upgrades that replace or supplement it in any respect and which are not distributed with a separate license, and any documentation) solely on computers and devices that you own or control, and subject to the limitations set forth below. These Terms of Use are limited to the intellectual property rights of Watch Rapport and its affiliates and licensors and do not include any rights to other patents or intellectual property. We reserve any and all rights not expressly granted to you pursuant to these Terms of Use. The limited rights granted to you to access and use the Services comprise a limited license and do not constitute the sale of any software program. 
Your Account. 
If you establish an account on the Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Watch Rapport does sell products for children, but it sells them to adults, who can purchase by our only method of payment, a bank wire transfer. If you are under 18, you may use the Site only with involvement of a parent or guardian. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.
Rules Governing Your Use of the Site. 
You are entirely responsible for any harm resulting from your use of the Site. Watch Rapport does not warrant that the function or operation of the Site will be error free, that the Site or the server that makes it available will be free of viruses or other harmful elements. As a user, you assume full responsibility for any costs, expenses, losses, or damages incurred by you in connection, resulting from, or arising out of the use of the Site. 

You represent and warrant that: (a) (i) you will not use the Site for any unauthorized purpose including collecting user names and/or email addresses of other users by electronic or other means for the purpose of sending unsolicited email or other electronic communications; (ii) you will not access the Site through the use of scripts, bots or other automated means; (iii) you will not access the Site through any means other than through the interface that we provide to you or engage in unauthorized framing of, or linking to, the Site unless otherwise specifically authorized by us in a separate written agreement; (iv) you will not transmit chain letters, bulk or junk email or interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Site, including, without limitation, hacking into the Site; (v) you will not impersonate any other person or entity, provide false or misleading identification or address information, or invade the privacy, or violate the personal or proprietary right, of any person or entity; (vi) you agree that you will not use the Services if you are not fully able and legally competent to agree to these Terms of Use, (vii) you will provide Watch Rapport with whatever proof of identity we may reasonably request, (viii) you will only use the Services for lawful purposes, (ix) you will not use the Services for sending or storing any unlawful material or for fraudulent purposes or to engage in any illegal, offensive, indecent or objectionable conduct, (x) you will not use the Services to advertise, solicit or transmit commercial advertisements, including “spam”, (xi) you will not use the Services to cause nuisance, annoyance or inconvenience, (xii) you will not impair the proper operation of the network, (xiii) you will not try to harm the Services in any way whatsoever, (xiv) you will not copy, or distribute the Services or other content without written permission from Watch Rapport, (xv) you will only use the Services for your own use and will not resell it to a third party, (xvi) you will not circumvent, disable or otherwise interfere with security related features of the Site or features that prevent or restrict use or copying of any intellectual property or enforce limitations on use of the Site or the materials on the Site; and (xvii) you will not cause to appear any pop-up, pop-under, exit windows, expanding buttons, banners, advertisements or anything else that minimizes, covers or inhibits the full display of the Site. 

(b) You agree to protect the Services, and their proprietary content, information and other materials, from any unauthorized access or use, and you agree that you will not use the Services or such proprietary content, information or other materials except as expressly permitted herein or expressly authorized in writing by Watch Rapport. Except as specifically permitted herein or expressly authorized in writing by Watch Rapport, you agree that you will not directly or indirectly: (i)distribute, sell, assign, encumber, transfer, rent, lease, loan, sublicense, modify, time-share or otherwise exploit the Services in any unauthorized manner, including but not limited to by trespass or burdening network capacity, (ii) use the Services in any service bureau arrangement, (iii)copy, reproduce, adapt, create derivative works of, translate, localize, port or otherwise modify the Services, any updates, or any part thereof in any form or manner or by any means, (iv) harvest or scrape any content or data from the Services, or (v) permit any third party to engage in any of the acts described in clauses (vi), (viii), (ix) and (x) above. 

You further understand and agree that you are not permitted to: (i) remove or alter any copyright or other proprietary rights’ notice or restrictive rights legend contained or included in the Services, (ii) decompile, disassemble, reverse compile, reverse assemble, reverse translate or otherwise reverse engineer any part of the Services, any updates, or any part thereof (except as and only to the extent any foregoing restriction is prohibited by applicable law or to the extent as may be permitted by the licensing terms governing use of any open sourced components included with the Services), (iii) use any means to discover the source code of any portion of the Services, or (iv) otherwise bypass any functionality that controls access to or otherwise protects the Services. Any attempt to do any of the foregoing is a violation of the rights of Watch Rapport and its licensors. If you breach these restrictions, you may be subject to prosecution and damages. You further agree not to use the Services in any manner to harass, abuse, stalk, threaten, defame or otherwise infringe or violate the rights of any other party, and that Watch Rapport is not in any way responsible for any such use by you, nor for any harassing, threatening, defamatory, offensive or illegal messages or transmissions that you may receive as a result of using the Services. 

You understand and agree that Watch Rapport expressly reserves the right to cancel any order at any time for any reason. Watch Rapport shall refund the amount of money paid up to the date of cancellation. Additionally, you understand and agree that Watch Rapport reserves the right to refuse service to any one for any reason at any time. 
Accuracy, Completeness and Timeliness of Information. 
We are not responsible if information made available on this Site is not accurate, complete or current. The material on this Site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timelier sources of information. Any reliance on the material on this Site is at your own risk. If you have any questions, please feel free to call our customer service center at (800) 571-7765. This Site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this Site at any time, but we have no obligation to update any information on our Site. Except where noted otherwise, the list price, estimated retail price, suggested retail price, or similar price information displayed for Merchandise represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. These prices are a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. We make no representations or warranties as to accuracy or completeness of any pricing or other information included in this Site, and you should not rely on this information. Actual retail prices may vary greatly from those shown in this Site. We reserve the right to modify any information from time to time without notice, including, but not limited to, information regarding prices, models, and specifications. We do not assume any responsibility for the accuracy, completeness or authenticity of any information contained in this Site, including the estimated retail prices. You agree that it is your responsibility to monitor changes to our Site. 
Intellectual Property. 
The Services and their content, including their “look and feel” (e.g., text, graphics, images, logos), proprietary content, information and other materials, are protected under intellectual property, copyright, trademark and other laws. You acknowledge and agree that Watch Rapport and/or its licensors own all right, title and interest in and to the Services (including without limitation any and all patent, copyright, trade secret, trademark, show-how, know-how and any and all other intellectual property rights therein or related thereto) and you agree not to take any action(s) inconsistent with such ownership interests. You do not acquire any rights or licenses under any of Watch Rapport’s (or its licensors’) patents, patent applications, copyrights, trade secrets, trademarks or other intellectual property rights on account of these Terms of Use. You acknowledge and agree that the features and functionality of the Services, and all software, content, data, information and materials contained therein are the confidential and proprietary information of Watch Rapport (or its licensors), and accordingly you agree to (a) maintain the confidentiality of such information using reasonable efforts and care (but in no event less than the same efforts and care you use to protect your own confidential and proprietary information) and not disclose such information to any third party without the prior written consent of Watch Rapport and (b) only use such information for the purposes of using the Services provided by Watch Rapport hereunder. 

Any and all (a) suggestions for correction, change and modification to the Services and other feedback (including but not limited to quotations of written or oral feedback), information and reports provided to Watch Rapport by you (collectively “Feedback”) and all (b) improvements, updates, modifications or enhancements, whether made, created or developed by Watch Rapport or otherwise relating to the Services (collectively, “Revisions”), are and will remain the property of Watch Rapport. You acknowledge and expressly agree that any contribution of Feedback or Revisions does not and will not give or grant you any right, title or interest in the Services or in any such Feedback or Revisions. All Feedback and Revisions become the sole and exclusive property of Watch Rapport and Watch Rapport may use and disclose Feedback and/or Revisions in any manner and for any purpose whatsoever without further notice or compensation to you and without retention by you of any proprietary or other right or claim. You hereby assign to Watch Rapport any and all right, title and interest (including, but not limited to, any patent, copyright, trade secret, trademark, show-how, know-how, moral rights and any and all other intellectual property right) that you may have in and to any and all Feedback and Revisions. At Watch Rapport’s request, you will execute any document, registration or filing required to give effect to the foregoing assignment. 
Social Media / Online Reviews. 
Watch Rapport understands the important role that online reviews play in building a business’s reputation. We also understand our customer’s desire to provide an online review. While we continually strive to provide you with the best quality regarding your use of the Services, we acknowledge that from time to time there may be a mihap with respect to your dealings with us. Watch Rapport will work in a timely manner to resolve any mishap that may occur. Your satisfaction is our number one priority. 

To that end, Watch Rapport complies 100% with the Consumer Review Fairness Act enforced by the FTC. While we believe in honest consumer evaluations we will not tolerate reviews that contain any of the following prohibited speech: (1) any speech containing confidential or private information – for example, a person’s financial, medical, or personnel file information or a company’s trade secrets; (2) any speech that is libelous, harassing, abusive, obscene, vulgar, sexually explicit, or is inappropriate with respect to race, gender, sexuality, ethnicity, or other intrinsic characteristic; (3) any speech that is unrelated to the company’s products or services; or (4) any speech that is clearly false or misleading. Please be advised if you do post prohibited speech, Watch Rapport will make every effort, including but not limited to, legal action, to have it taken down immediately. 

Should you find yourself desiring to post a negative review, please before posting call us to talk about the problem. Most likely there is a misunderstanding and we want to address your concerns quickly and resolve the matter in a favorable way. 
Grant License – User Content 
As a condition of your use of the Services, you hereby grant to Watch Rapport a nonexclusive, perpetual, irrevocable, royalty-free, worldwide, transferable, sublicenseable license to access, use, reproduce, transmit, display, publish, distribute, modify and adapt and create derivative work from any content that you upload, publish, submit or transmit to be made available through the Services (“Your Content”). By submitting Your Content through the Services, you represent and warrant (a) that you own or otherwise control all of the rights to Your Content, including without limitation, all copyrights, (b) that Your Content is accurate, and (c) that use of Your Content does not violate these Terms of Use or the Privacy Policy and will not cause injury to any person or entity. We take no responsibility and assume no liability for any content or materials submitted or posted through the Services by you or any third party.

WE RESERVE THE RIGHT TO REMOVE ANY CONTENT, MATERIAL, OR SUBMISSION FOR ANY REASON, INCLUDING IF WE DETERMINE IN OUR SOLE DISCRETION IT VIOLATES ANY LAW OR RIGHT OF ANY PERSON, INFRINGES THE RIGHTS OF ANY PERSON, OR IS OTHERWISE INAPPROPRIATE FOR POSTING ON THE SITE OR SERVICES. 
Third Party Services and Materials 
Certain Services may display, include or make available content, data, information, applications or materials from third parties (“Third Party Materials”) or provide links to certain third party websites. By using the Services, you acknowledge and agree that Watch Rapport is not responsible for examining or evaluating the content, accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect of such Third Party Materials or websites. Watch Rapport does not warrant or endorse and does not assume and will not have any liability or responsibility to you or any other person for any third party services, Third Party Materials or websites, or for any other materials, products, or services of third parties. Third Party Materials and links to other websites are provided solely as a convenience to you.

 Third party services and Third Party Materials that may be accessed from displayed on or linked to from the Services and are not available in all languages or in all countries. Watch Rapport makes no representation that any third party services and Third Party Materials are appropriate or available for use in any particular location. To the extent you choose to access such services or Third Party Materials, you do so at your own initiative and are responsible for compliance with any applicable laws, including but not limited to applicable local laws. 
Electronic Signature. 
FOR PURPOSES OF THE TRANSACTION, YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, RECEIPT OF NOTICES BY E-MAIL OR OTHER ELECTRONIC MEANS, USE OF ELECTRONIC CONTRACTS, AND TO ACCEPT THESE TERMS OF USE BY ELECTRONIC MEANS. 
Disclaimer of Warranties. 
YOU ARE SOLELY AND FULLY RESPONSIBLE FOR YOUR USE OF THE SERVICES, INCLUDING INTERACTIONS WITH OTHER USERS OF THE SERVICES. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE SERVICES ARE AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY AND EFFORT IS WITH YOU. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES (INCLUDING, WITHOUT LIMITATION, ANY THIRD PARTY MATERIALS, THIRD PARTY SOFTWARE OR SERVICES) ARE PROVIDED TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND WATCH RAPPORT HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE SERVICES (INCLUDING THE USE, PERFORMANCE AND SUPPORT THEREOF), EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, OF SATISFACTORY QUALITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY, OF QUIET ENJOYMENT, TITLE OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS, INTERFERENCE WITH ENJOYMENT, COMPLETENESS, INTEGRATION, FREEDOM FROM DEFECTS OR DISABLING DEVICES, UNINTERRUPTED USE AND ALL WARRANTIES IMPLIED FROM ANY COURSE OF DEALING OR USAGE OF TRADE. WATCH RAPPORT DOES NOT WARRANT THAT (A) THE SERVICES WILL MEET YOUR REQUIREMENTS, (B) OPERATION OF THE SERVICES WILL BE UNINTERRUPTED OR VIRUS- OR ERROR-FREE, (C) THAT THE SERVICES WILL OPERATE OR BE COMPATIBLE WITH ANY OTHER APPLICATION OR ANY PARTICULAR SYSTEM OR DEVICE, OR (D) DEFECTS IN THE SERVICES WILL BE CORRECTED. ANY ORAL OR WRITTEN ADVICE PROVIDED BY WATCH RAPPORT OR ITS AUTHORIZED AGENTS WILL NOT BE DEEMED TO CREATE ANY WARRANTY. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY WATCH RAPPORT OR ITS AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES SO SOME OR ALL OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. 
Limitation of Liability. 
ALL INFORMATION, CONTENT, MATERIALS, MERCHANDISE AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU BY US OR THROUGH THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. 

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WATCH RAPPORT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, RELATING TO MERCHANDISE, TRANSACTIONS, AND THE SERVICES PROVIDED BY WATCH RAPPORT TO YOU. 

IN ALL EVENTS THROUGHOUT THESE TERMS OF USE, YOU AGREE THAT THE LEGAL LIMIT OF OUR LIABILITY TO YOU FOR ANY CLAIMS OR ACTIONS FOR LOST, DAMAGED, OR DESTROYED MERCHANDISE THAT YOU SENT TO US SHALL NOT EXCEED THE LESSER OF OUR OFFER TO YOU OR $1,000.00 PER TRANSACTION. NOTWITHSTANDING THE FOREGOING, IF THE MERCHANDISE WE RECEIVE FROM YOU (I) IS MATERIALLY DIFFERENT FROM THE DESCRIPTION OF THE MERCHANDISE YOU PROVIDED TO US, (II) HAS AN ALTERED OR MUTILATED SERIAL NUMBER, OR (III) IS A COUNTERFEIT OR A REPLICA COPY, THEN THE LEGAL LIMIT OF OUR LIABILITY TO YOU FOR ANY CLAIMS OR ACTIONS FOR LOST, DAMAGED, OR DESTROYED MERCHANDISE THAT YOU SENT TO US SHALL NOT EXCEED $100.00 WITH RESPECT TO SUCH MERCHANDISE. 

YOU AGREE THAT WE WILL NOT BE LIABLE FOR (a) INCIDENTAL, SPECIAL, INDIRECT, CONSEQUENTIAL, EXEMPLARY, SPECULATIVE, OR PUNITIVE DAMAGES, OR LOSS OF PROFIT OR OPPORTUNITY; OR (b) ANY CLAIMS, DEMANDS, OR ACTIONS FOR ANY SUBROGATION CLAIM BROUGHT BY YOUR INSURANCE CARRIER, IN EACH CASE RELATING TO ANY TRANSACTION(S), THE MERCHANDISE, THE SITE, OR ANY OTHER SERVICES PROVIDED BY WATCH RAPPORT TO YOU, AND YOU EXPRESSLY AND SPECIFICALLY WAIVE ANY SUBROGATION CLAIM ON YOUR BEHALF AS WELL AS ON BEHALF OF YOUR INSURANCE CARRIER. 

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS. 

Not limiting the pervious sentence, you agree that the above limitations of liability together with the other provisions in these Terms of Use that limit liability are essential terms of these Terms of Use and that Watch Rapport would not be willing to grant you the rights set forth in these Terms of Use but for your agreement to the above limitations of liability. You are agreeing to these limitations of liability to induce Watch Rapport to grant you the rights set forth in these Terms of Use. 
Indemnification
You agree to indemnify, defend, and hold harmless Watch Rapport, its officers, directors, managers, members, employees, attorneys, agents, affiliates, licensors and suppliers (collectively the “Indemnified Parties”) from and against any and all claims, costs, damages, losses, expenses, fines, and penalties, including, but not limited to, reasonable attorneys’ fees, incurred by any of the Indemnified Parties resulting from or arising out of or in connection with any breach or violation of these Terms of Use by you or anyone acting on your behalf, or your violation of any rights of a third party, or any unauthorized use of the Services, or your negligence or willful misconduct or as a result of any false or materially misleading information provided by you to Watch Rapport (including, without limitation your representations and warranties to Watch Rapport regarding ownership of the Merchandise and your authority to sell the Merchandise to Watch Rapport). 
Arbitration and Class Action Waiver. 
This Section includes an arbitration agreement and an agreement that all claims will be brought only in an individual capacity (and not as a Class Action or other representative proceeding). Please read it carefully. You may opt out of the arbitration agreement by following the opt out procedure described below. 

Class Action Waiver: Any Claim (as defined below) must be brought in the respective party’s individual capacity, and not as a plaintiff or class member in any purported class, collective, representative, multiple plaintiffs, or similar proceeding (“Class Action”). The parties expressly waive any ability to maintain any Class Action in any forum. If the Claim is subject to arbitration, the arbitrator will not have authority to combine or aggregate similar claims or conduct any Class Action nor make an award to any person or entity not a party to the arbitration. Any claim that all or part of this Class Action Waiver is unenforceable, unconscionable, void, or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator. The parties understand that any right to litigate in court, to have a judge or jury decide their case, or to be a party to a class or representative action, is waived, and that any claims must be decided individually, through arbitration. 

If this Class Action waiver is found to be unenforceable, then the entirety of the Arbitration Agreement, if otherwise effective, will be null and void. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. If for any reason a claim proceeds in court rather than in arbitration, you and Watch Rapport each waive any right to a jury trial. 

1. Informal Process First. You agree that in the event of any dispute between you and Watch Rapport, you will first contact Watch Rapport and make a good faith sustained effort to resolve the dispute before resorting to more formal means of resolution, including without limitation any court action. 

2. Arbitration Agreement. After the informal dispute resolution process, any remaining dispute, controversy, or claim (collectively, “Claim”) relating in any way to your use of the Services and/or Watch Rapport’s Merchandise, including the Services, or relating in any way to the communications between you and Watch Rapport or any other user of the Services, will be finally resolved by binding arbitration. This mandatory arbitration agreement applies equally to you and Watch Rapport. However, this arbitration agreement does not (a) govern any Claim by Watch Rapport for infringement of its intellectual property or access to the Services that is unauthorized or exceeds authorization granted in these Terms of Use or (b) bar you from making use of applicable small claims court procedures in appropriate cases. 

Arbitration is more informal than a lawsuit in court. There is no judge or jury in arbitration. Instead, the dispute is resolve by a neutral arbitrator. Court review of an arbitration award is limited. Except to the extent the parties agree otherwise, arbitrators can award the same damages and relief that a court can award. However, you agree that the Arbitrator shall not have the right to award consequential, punitive, speculative, indirect, incidental, special, or exemplary damages. You agree that the U.S. Federal Arbitration Act governs the interpretation and enforcement of this provision, and that you and Watch Rapport are each waiving the right to a trial by jury or to participate in a Class Action. You expressly agree that any such Arbitrator has personal jurisdiction over you. You waive all defenses of lack of personal jurisdiction and forum non-convenience. You agree to abide by all decisions and awards rendered in such Arbitration proceedings, and that such decisions and awards rendered by the Arbitrator shall be final and conclusive. This arbitration provision will survive any termination of these Terms of Use. 

If you wish to begin an arbitration proceeding, after following the informal dispute resolution procedure, you must send a letter requesting arbitration and describing your claim to 297 Kingsbury Grade, Suite 100 Lake Tahoe (Stateline) NV 89449. The arbitration will be administered by the American Arbitration Association (AAA) under its rules including, if you are an individual, the AAA’s Supplementary Procedures for Consumer-Related Disputes. If you are not an individual or have used the Services on behalf of an entity, the AAA’s Supplementary Procedures for Consumer-Related Disputes will not be used. The AAA’s rules are available at www.adr.org or by calling 1-800-778-7879. 

The number of arbitrators will be one. You may choose to have the arbitration conducted by telephone, based on written submissions. The arbitration will be conducted in Lake Tahoe (Stateline), NV. The arbitration will be conducted in the English language. The AAA rules and the laws of the state of Nevada, excluding its conflicts of law rules, govern these Terms of Use and your use of the Services. Judgment on the award rendered by the arbitrator may be entered in any court having competent jurisdiction thereof. 

Payment of all filing, administration and arbitrator fees will be governed by the AAA’s rules. You and we will pay the administrative and arbitrator’s fees and other costs in accordance with the applicable arbitration rules, but if the applicable arbitration rules or laws require Watch Rapport to pay a greater portion or all of such fees and costs in order for this section to be enforceable, then Watch Rapport will have the right to elect to pay the fees and costs and proceed to arbitration or to decline to do so and have the matter resolved through the courts. The prevailing party will be entitled to costs, reasonable attorneys’ fees, which may by the court in the same action or in a separate action brought for that purpose, in addition to any other relief to which that party may be entitled. 

The arbitrator, and not any federal, state, or local court, will have exclusive authority to resolve any dispute relating to the interpretation, applicability, unconscionability, arbitrability, enforceability, or formation of this arbitration agreement, including any claim that all or any part of this arbitration agreement is void or voidable. However, the preceding sentence will not apply to the “Class Action Waiver” section below. 

If you do not want to arbitrate disputes with Watch Rapport and you are an individual, you may opt out of this arbitration agreement by sending a letter to 297 Kingsbury Grade, Suite 100 Lake Tahoe (Stateline) NV 89449 within thirty (30) days of the first of the date you access or use the Services. 
General Provisions. 
1. Notice. You hereby acknowledge and agree that you provided to us the email address, physical address, and telephone numbers that are in our records, and it is your responsibility to provide us with any current or updated contact information. You further acknowledge and agree that: (i) any email message that we send to you is deemed to have been effectively received by you and constitutes due notice to you by email; and (ii) any phone message we leave with you, anyone answering your phone, or on your answering machine or service is effectively received by you and constitutes due notice to you by telephone.  

2. Replace Shipper. In the event of any strike, disruption of service, or any other problems that we might encounter with Shipper, we reserve the right in our discretion to replace Shipper with another shipping carrier.  

3. Export Laws. You agree that you will not export or re-export, directly or indirectly the Services and/or other information or materials provided by Watch Rapport hereunder, to any country for which the United States or any other relevant jurisdiction requires any export license or other governmental approval at the time of export without first obtaining such license or approval. In particular, but without limitation, the Services may not be exported or re-exported (a) into any U.S. embargoed countries or any country that has been designated by the U.S. Government as a “terrorist supporting” country, or (b) to anyone listed on any U.S. Government list of prohibited or restricted parties, including the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Department of Commerce Denied Person’s List or Entity List. By using the Services, you represent and warrant that you are not located in any such country or on any such list. You also agree that you will not use these products for any purposes prohibited by United States law, including, without limitation, the development, design, manufacture or production of nuclear, missiles, or chemical or biological weapons. You are responsible for and hereby agree to comply at your sole expense with all applicable United States export laws and regulations. 

4. U.S. Government Restricted Rights. The Services and related documentation are “Commercial Items”, as that term is defined at 48 C.F.R. § 2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation”, as such terms are used in 48 C.F.R. § 12.212 or 48 C.F.R. § 227.7202, as applicable. Consistent with 48 C.F.R. § 12.212 or 48 C.F.R. § 227.7202-1 through 227.7202-4, as applicable, the Commercial Computer Software and Commercial Computer Software Documentation are being licensed to U.S. Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users pursuant to the terms and conditions herein. 

5. United Nations Convention. You and Watch Rapport agree that the United Nations Convention on Contracts for the International Sale of Goods will not apply to the interpretation or construction of these Terms of Use.

6. Dept. of Consumer Affairs. Under California Civil Code Section 1789.3, California users of the Services receive the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Boulevard, Suite N 112 Sacramento, CA 95834, or by telephone at (800) 952-5210. 

7. Termination. If you breach any of the terms of these Terms of Use, all licenses granted by Watch Rapport, including permission to use the Services, will terminate automatically. Additionally, Watch Rapport may suspend, disable, or delete your User Account and/or the Services (or any part of the foregoing) with or without notice, for any or no reason. If Watch Rapport deletes your User Account for any suspected breach of these Terms of Use by you, you are prohibited from re-registering for the Services under a different name. In the event of User Account deletion for any reason, Watch Rapport may, but is not obligated to, delete any of Your Content. Watch Rapport shall not be responsible for the deletion of (or failure to delete) Your Content. All sections which by their nature should survive the termination of these Terms of Use shall continue in full force and effect subsequent to and notwithstanding any termination of this Agreement by Watch Rapport or you. Termination will not limit any of Watch Rapport’s other rights or remedies at law or in equity. 

8. Waiver. It is expressly understood that in the event either party on any occasion fails to perform any term hereof and the other party does not enforce that term, the failure to enforce on any occasion will not constitute a waiver of any term and will not prevent enforcement on any other occasion.  

9. Partial Invalidity. If any provision hereof is or becomes, at any time or for any reason, unenforceable or invalid, no other provision hereof will be affected thereby and the remaining provisions will continue with the same effect as if such unenforceable or invalid provisions will not have been inserted herein; provided that the ability of either party to obtain substantially the bargained-for performance of the other will not have thereby been impaired.  

10. Modifications. We may modify these Terms of Use at any time. Modifications become effective immediately upon your first access to or use of the Services after the “Last Revised” date at the top of these Terms of Use. If we make changes that are material, we may use reasonable efforts to attempt to notify you, including by email or placing a prominent notice on the Website. However, it is your sole responsibility to review the Terms of Use from time to time to view any such changes. Your continued access or use of the Services after the modifications have become effective will be deemed your conclusive acceptance of the modified Terms of Use. If you do not agree with the modifications to the Terms of Use, then please do not access or use the Services. 

11. Independent Contractors. Nothing contained in these Terms of Use will be deemed to constitute either party as the agent or representative of the other party or both parties as joint venturers or partners for any purpose.

12. Taxes. You are solely responsible for any and all duties, taxes, levies or fees (including any sales, use or withholding taxes) imposed on or in connection with these Terms of Use by any authority. 

13. Headings and Captions. Headings and captions are inserted for reference and convenience only and in no way define, limit or describe the scope of these Terms of Use or intent of any provision. 

14. Injunctive Relief. You agree that a breach of these Terms of Use will cause irreparable injury to Watch Rapport for which monetary damages would not be an adequate remedy and Watch Rapport shall be entitled to equitable relief in addition to any remedies it may have hereunder or at law without a bond, other security or proof of damages. 

15. Force Majeure. Neither Watch Rapport nor you shall be responsible for damages or for delays or failures in performance resulting from acts or occurrences beyond their reasonable control, including, without limitation: epidemic, fire, lightning, explosion, power surge or failure, water, acts of God, war, revolution, civil commotion or acts of civil or military authorities or public enemies: any law, order, regulation, ordinance, or requirement of any government or legal body or any representative of any such government or legal body; or labor unrest, including without limitation, strikes, slowdowns, picketing, or boycotts; inability to secure materials, transportation facilities, fuel or energy shortages, or acts or omissions of other common carriers. 

16. Assignment. You may not assign or transfer these Terms of Use, in whole or in part, without Watch Rapport’s express prior written consent. Any attempt to assign these Terms of Use, without such consent, will be void. Subject to the foregoing, these Terms of Use will bind and benefit the parties and their respective accessors and assigns.

17. Ambiguities. Any ambiguities in the interpretation of these Terms of Use shall not be construed against the drafting party. 

18. Entire Agreement. These Terms of Use sets forth the entire understanding of the parties with respect to the matters contained herein and there are no promises, covenants or undertakings other than those expressly set forth herein. 

19. Contact Us. You may contact us regarding the Services or these Terms of Use at: 297 Kingsbury Grade, Suite 100 Lake Tahoe (Stateline) NV 89449 or by email at help@watchrapport.com. 

20. Copyright Notice. All Site design, graphics, text selections, arrangement and all software are Copyright © 2020 Watch Rapport, LLC. ALL RIGHTS RESERVED. 

Watch Rapport is an independent company not affiliated with Rolex S.A., Rolex USA, Inc., or any of its subsidiaries and is not an authorized agent of any watch manufacture.
Return Policy
Watch Rapport is committed to providing its customers with exceptional service and unparalleled customer satisfaction. To that end, we will gladly accept eligible returns within 30 days from the date you received your watch.  

All returns (except a damaged item) must be postmarked within 30 days of delivery (delivery is defined as when you signed that you received the watch). 

If the watch was delivered damaged, you may return the watch and it must be postmarked within 7 days of delivery (delivery is defined as when you signed that you received the item). 

All returned items must be in the exact same condition, including all tags, boxes, books, stickers, seals & wraps, packaging and accessories. 

The item must not be worn, tampered with or devalued in any way. 

Upon receipt, the returned item will undergo a thorough inspection by one of our experts to insure that the item is in the original condition in which it was sold to you and that it includes all tags, items, accessories, etc., before Watch Rapport will issue a refund.  

If the returned item is found to be devalued in any way, your watch will not be eligible for a refund. 

Watch Rapport is not responsible for any new damage or wear to your item after purchase. At Watch Rapport, most items are pre-owned and we are unable to honor any brand-specific warranties as we are not part of the manufacturing process. Our experts are thoroughly trained to look for any signs of wear or damage but are unable to foresee how future use will impact of any item.


How to manage your return
You can manage your return by going to the bottom of the page on Watch Report and clicking on “Easy Returns”. 

That will bring you to our “Return Center”, enter your order number and email address. 

Follow the instructions and select the item(s) you want to return. 

Once your request is approved, you will get a confirmation emailed to you with shipping guidelines. 


Refunds
Due to the nature of the inspection process, please be advised that approval generally takes a minimum of 10 days. Once approved, your request for a refund will be promptly processed. 

All returns will be charged a 10% restocking fee, except if your return is because the item was: 

not as described; damaged; or a replica. 

You will be refunded based on your original payment method. 

If you change Banks between the purchase and return of the item, it is your responsibility to contact your previous banking institution and advise them that a refund will be sent to the account. 

We accept returns on international orders. For international shipments and all returns on items shipped internationally will be made in U.S. Dollars only and in the same U.S. Dollar amount that was paid to us at the time of order. We are unable to provide any currency exchange estimates as these rates constantly fluctuate. All transactions are subject to the exchange rate at the time of processing and are determined by the intermediary financial institutions. We make no adjustments for currency exchange on returns.
Shipping Information 
Watch Rapport offers FREE shipping to its customers worldwide. 


Domestic Shipping.
We use FedEx, DHL, UPS and Malca-Amit as our trusted carriers for your purchase; it is fully insured against loss, theft and damage. Watch Rapport insures each purchase during the time it is in transit until it is delivered to you. Due to the value of your purchase and for your protection along with insurance reasons, we require a signature by an adult (18 years of age or older) to confirm your acceptance of each product delivered, at which point responsibility for your purchased merchandise passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you understand and accept that evidence of a signature by such recipient (or at that delivery address) is evidence of delivery and fulfillment of the sales contract by Watch Rapport and transfer of responsibility to the recipient in the same way as if the merchandise had been delivered to you. Once we ship it out and obtain the tracking order number, we will email you the tracking number so you can check the status of your package.

Please be advised that your purchase cannot be rerouted or held at the carrier’s location for pick up. Additionally, regrettably at this time, Watch Rapport cannot deliver to APO, FPO and P.O. Boxes.

Please remember that once you have placed your order, we will work swiftly to secure the watch of your dreams, have it thoroughly inspected and authenticated. Once the process is completed we will ship you your purchase which is usually within 48 hours during normal working times of Mon-Fri 9:00 AM – 5:00 PM. 

International Shipping. 
Watch Rapport offers shipping outside of the United States. Not all countries allow luxury items as such; it is your sole responsibility to make sure your purchase can be legally imported into the destination country.

Any customs charges, import/export duties, or other fees and taxes applicable to international shipping orders are your sole responsibility, even if you refuse the shipment on delivery. Some countries charge additional Collect on Delivery (COD) fees, which are collected by the carrier at the time of delivery. No COD charges go to Watch Rapport. Please be advised, that we may provide the international carrier with the product details, including cost (we cannot label an item as a gift or declare a lesser value than the actual purchase price), as well as the buyer’s name and address or other contact details, so that the information can be provided to destination customs or postal authorities, to the extent required under the laws and regulations of the destination country.

In certain cases, customs officers may have the right to delay or deny the delivery of your package; Watch Rapport clearly has no control over that; however we try to do reduce the chance of it happening by shipping with reliable international carriers such as FedEx, DHL, UPS, and Malca-Amit. For more information on international shipping in your country, please contact your local customs office. If you have any other issues or concerns about shipping, please contact us at help@watchrapport.com.
Treasury Department’s Office of Foreign Asset Control (OFAC)
The Treasury Department's Office of Foreign Assets Control (OFAC) administers and enforces economic sanctions imposed by the United States against foreign countries. Depending on the country, OFAC programs may freeze assets of embargoed countries, prohibit payment of funds to individuals and countries on the embargo list, or prohibit provision of services to countries subject to US sanctions. These sanctions may require obtaining OFAC approval before conducting research or other activities in or involving the sanctioned country. Some sanctions are more restrictive than others, and apply to the whole country, while others are specifically target certain individuals or entities within a country. Currently, sanctioned countries include the Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe. The list of sanctioned countries is updated periodically and is available here. 

Watch Rapport complies with The Office of Foreign Asset Control ("OFAC") Policy, and is unable to provide services to individuals who live in countries subject to certain sanctions. If you reside in Cuba, North Korea, or the Crimea region of Ukraine, Watch Rapport cannot conduct business with you.

Watch Rapport also cannot do business with individuals or with employees of employers listed on the Specially Designated Nationals ("SDNs") list, regardless of their location. If you attempt to register or place an order despite U.S. sanctions that prohibit Watch Rapport from doing business with you, we are legally required to cancel your registration or order. See the OFAC website for details and updates on current sanctions programs. 

Due to the policies of global shipping and courier companies, delivery for certain countries may not be available. Please check with your local carrier to determine the availability of delivery before making a purchase order.

If you have any questions, please contact us.
KYC Verification Process
https://verify.passbase.com/watch
Anti-Money Laundering (AML) Program:
Anti-Money Laundering Policy Statement & Program Procedures 

Compliance and Supervisory Procedures for: 

Watch Rapport, LLC
297 Kingsbury Grade, Suite 100 Lake
Tahoe (Stateline) NV 89449

Watch Rapport Anti-Money Laundering Program Overview 

1. Develop internal policies, procedures, and controls 
The company has designated Passbase AKA https://passbase.com/aml-compliance/ as its Anti-Money Laundering Program Compliance software service, with full responsibility for the company’s AML program. Passbase has a working knowledge of the BSA and its implementing regulations and is qualified by experience, knowledge and training, including id verification, customer screening, and KYC. The duties of the AML Compliance Person will include monitoring the company’s compliance with AML obligations, overseeing communication and training for employees, and customer KYC. The AML Compliance Person will also ensure that the company keeps and maintains all of the required AML records and will ensure that Suspicious Activity Reports (SARs) are filed with the Financial Crimes Enforcement Network (FinCEN) when appropriate. The AML Compliance Person is vested with full responsibility and authority to enforce the company’s AML program. 

The company will provide FINRA with contact information for the AML Compliance Person through the FINRA Contact System (FCS), including: (1) name; (2) title; (3) mailing address; (4) email address; (5) telephone number; and (6) facsimile (if any). The company will promptly notify FINRA of any change in this information through FCS and will review, and if necessary update, this information within 17 business days after the end of each calendar year. The annual review of FCS information will be conducted by Passbase and will be completed with all necessary updates being provided no later than 17 business days following the end of each calendar year. In addition, if there is any change to the information, Passbase will update the information promptly, but in any event not later than 30 days following the change.

2. Giving AML Information to Federal Law Enforcement Agencies and Other Financial Institutions  
a. FinCEN Requests Under USA PATRIOT Act Section 314(a)  

We will respond to a Financial Crimes Enforcement Network (FinCEN) request concerning accounts and transactions (a 314(a) Request) by immediately searching our records to determine whether we maintain or have maintained any account for, or have engaged in any transaction with, each individual, entity or organization named in the 314(a) Request as outlined in the Frequently Asked Questions (FAQ) located on FinCEN’s secure website. We understand that we have 14 days (unless otherwise specified by FinCEN) from the transmission date of the request to respond to a 314(a) Request. We will designate through the FINRA Contact System (FCS) one or more persons to be the point of contact (POC) for 314(a) Requests and will promptly update the POC information following any change in such information. (See also Section 2 above regarding updating of contact information for the AML Compliance Person.) Unless otherwise stated in the 314(a) Request or specified by FinCEN, we are required to search those documents outlined in FinCEN’s FAQ. If we find a match, Cognito will report it to FinCEN via FinCEN’s Web-based 314(a) Secure Information Sharing System within 14 days or within the time requested by FinCEN in the request. If the search parameters differ from those mentioned above (for example, if FinCEN limits the search to a geographic location), Passbase will structure our search accordingly.  

If Passbase searches our records and does not find a matching account or transaction, then Passbase will not reply to the 314(a) Request. We will maintain documentation that we have performed the required search on.

We will not disclose the fact that FinCEN has requested or obtained information from us, except to the extent necessary to comply with the information request. Cognito will review, maintain and implement procedures to protect the security and confidentiality of requests from FinCEN similar to those procedures established to satisfy the requirements of Section 501 of the Gramm-Leach-Bliley Act with regard to the protection of customers’ nonpublic information.

We will direct any questions we have about the 314(a) Request to the requesting federal law enforcement agency as designated in the request

Unless otherwise stated in the 314(a) Request, we will not be required to treat the information request as continuing in nature, and we will not be required to treat the periodic 314(a) Requests as a government provided list of suspected terrorists for purposes of the customer identification and verification requirements.

1. National Security Letters

We understand that the receipt of a National Security Letter (NSL) is highly confidential. We understand that none of our officers, employees or agents may directly or indirectly disclose to any person that the FBI or other federal government authority has sought or obtained access to any of our records. If we file a SAR after receiving an NSL, the SAR will not contain any reference to the receipt or existence of the NSL. The SAR will only contain detailed information about the facts and circumstances of the detected suspicious activity. 

2. Grand Jury Subpoenas

We understand that the receipt of a grand jury subpoena concerning a customer does not in itself require that we file a Suspicious Activity Report (SAR). When we receive a grand jury subpoena, we will conduct a risk assessment of the customer subject to the subpoena as well as review the customer’s account activity. If we uncover suspicious activity during our risk assessment and review, we will elevate that customer’s risk assessment and file a SAR in accordance with the SAR filing requirements. We understand that none of our officers, employees or agents may directly or indirectly disclose to the person who is the subject of the subpoena its existence, its contents or the information we used to respond to it. If we file a SAR after receiving a grand jury subpoena, the SAR will not contain any reference to the receipt or existence of the subpoena. The SAR will only contain detailed information about the facts and circumstances of the detected suspicious activity. 

B. Voluntary Information Sharing With Other Financial Institutions Under USA PATRIOT Act Section 314(b)  

We will share information with other financial institutions regarding individuals, entities, organizations and countries for purposes of identifying and, where appropriate, reporting activities that we suspect may involve possible terrorist activity or money laundering. Passbase will ensure that the company files with FinCEN an initial notice before any sharing occurs and annual notices thereafter. We will use the notice form found at FinCEN’s website. Before we share information with another financial institution, we will take reasonable steps to verify that the other financial institution has submitted the requisite notice to FinCEN, either by obtaining concompanyation from the financial institution or by consulting a list of such financial institutions that FinCEN will make available. We understand that this requirement applies even to financial institutions with which we are affiliated, and that we will obtain the requisite notices from affiliates and follow all required procedures. 

We will employ strict procedures both to ensure that only relevant information is shared and to protect the security and confidentiality of this information, for example, by segregating it from the company’s other books and records.

We also will employ procedures to ensure that any information received from another financial institution shall not be used for any purpose other than:

a. identifying and, where appropriate, reporting on money laundering or terrorist activities;
b. determining whether to establish or maintain an account, or to engage in a transaction; or
c. assisting the financial institution in complying with performing such activities.
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