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TERMS OF USE

Updated: 01-05-2022

Please read this carefully before using our site, services, applications, widgets or the sending or purchasing of merchandise (“Services”). This is a legally binding contract between you and Watch Rapport ('AKA watchrapport.com"). BY USING THE SERVICES, YOU ACCEPT ALL OF THE PROVISIONS OF THESE TERMS OF USE (AND ANY ADDITIONAL TERMS INCORPORATED HEREIN) AND REPRESENT TO US THAT YOU ARE LEGALLY COMPETENT TO ENTER INTO AND AGREE TO THESE TERMS OF USE. IF YOU DO NOT ACCEPT THESE TERMS OF USE, THEN YOU ARE NOT AUTHORIZED TO USE ANY OF WATCH RAPPORT’S SERVICES. 

In the terms of use set forth below (the “Terms of Use”), the terms “you” and “your” or "the customer" or " the buyer" or "purchaser" refer to, as applicable, (i) the person or persons sending a watch or other item or items containing gold, platinum, silver, titanium, other precious metals, gemstones (including but not limited to diamonds, rubies, sapphires and emeralds), or any combination thereof (hereinafter referred to as “Merchandise”) to Watch Rapport, LLC (“Watch Rapport”) for sale to, and purchase by, Watch Rapport, (ii) the person or persons purchasing a watch or other Merchandise from Watch Rapport, (each such purchase or sale transaction hereinafter referred to as “Transaction”) or (iii) the person or persons using watchrapport.com (the “Site”). “We,” “our,” and “us” refer to Watch Rapport its successors and assigns. 

These Terms of Use are binding on every Watch Rapport customer and shall apply to all business dealings between you and Watch Rapport, including, but not limited to, your use of the Site, the Transaction, and any other Services provided to you by Watch Rapport, including the use of the on-line platform Shopify which this Site is hosted by. You hereby make representations and warranties to Watch Rapport (regardless of whether a Transaction is consummated and whether Watch Rapport is the purchaser or seller of the Merchandise) and agree to the terms and conditions, in each case as set forth in the Terms of Use, by your use of the Site and/or by sending Merchandise to or receiving Merchandise from Watch Rapport. 

These Terms of Use include (I) AN ARBITRATION PROVISION, (II) A WAIVER OF RIGHTS TO BRING A CLASS ACTION AGAINST US, AND (III) a release by you of all claims for damage against us that may arise out of your use of the Services. By using any of THE SERVICES, you agree to THESE PROVISIONS.


Terms Applicable to the Purchase of Merchandise BY WATCH RAPPORT.

The following terms and conditions govern any Transaction relating to the purchase, or attempted purchase, of Merchandise by Watch Rapport.

Ownership of Merchandise.

If you are attempting to sell Merchandise, you hereby represent and warrant to Watch Rapport that (i) you are at least eighteen (18) years of age; (ii) you have good and marketable title to the Merchandise; (iii) you have full authority to sell, transfer, and convey the Merchandise; (iv) you are the legal and equitable owner of any and all Merchandise offered to be sold to Watch Rapport; (v) you are acting on your own behalf, and not as another’s agent or representative; (vi) the Merchandise is sold free of all liens, encumbrances, liabilities, and adverse claims of every nature and description whatsoever; (vii) you will NOT send in materials containing the following: arsenic, beryllium, bismuth, cadmium, mercury, nickel, lead, antimony, selenium, tin, tellurium or any other harmful, toxic, or poisonous elements; (viii) the Merchandise is not from, or the result of, illegal activity, including theft or fraud; (ix) any transaction initiated by you will not cause Watch Rapport to be in violation of any anti-money laundering, anti-terrorism, or other applicable state or federal law of the United States of America any state or any foreign country; and (x) Watch Rapport reserves the right and you hereby agree to provide additional documentation and/or information concerning yourself and/or any Merchandise, including all documentation or information necessary for Watch Rapport to comply with local, state and federal law (which includes Watch Rapport reporting all Merchandise received to the proper authorities as required by applicable law.) 

Describing Your Merchandise.

You hereby agree that any description of the Merchandise that you provide to us, whether on the listing form, packing slip included in the shipping materials or otherwise, will be true, complete, and accurate at the time you submit such description to us. If we determine, in our sole discretion, that there are significant discrepancies between the Merchandise as described by you and the Merchandise we receive, or if no description of the Merchandise was included in the package used by you to ship the Merchandise, we may suspend or terminate the Transaction without notice to you. We will not repair or replace any replica watch even if the damage occurred during our normal testing and valuation procedures. Not withstanding anything in these Terms of Use to the contrary, in the event that we terminate the Transaction because the Merchandise shipped by you is determined by Watch Rapport, in our sole discretion, to have an altered/mutilated serial number or to be a counterfeit or a replica copy, we will notify you in writing (which may include notification via email, text message, or other electronic means) and will ship your Merchandise to you, at your cost, within 5 business days of our receipt of your shipping instructions and payment therefore (if a valid account number with the designated shipper is not provided); provided, however, that you hereby agree that Watch Rapport may dispose of the Merchandise if we do not receive shipping instructions and payment for all shipping costs from you within 30 days of the date on which Watch Rapport sends you written notice that the Transaction has been terminated. In the event that Watch Rapport terminates the Transaction due to any other breach of the representations and warranties made by you in connection with your description of the Merchandise, Watch Rapport will ship your Merchandise to you within 10 business days at our cost by the Shipper shipping method of our choosing, and you agree that we will only be responsible for insuring the value of your Merchandise up to $100.00. 

Inbound Shipping; Costs; Loss or Damage Guarantee.

If Watch Rapport desires to receive your Merchandise for further inspection we may provide you with a shipping label; however, Watch Rapport is not obligated to provide you with a shipping label. If you send us the Merchandise using the shipping label we provide, we will purchase insurance to cover your Merchandise in the event it is lost damaged for the cash value of your quote, once it is processed by the national courier selected by us to ship your Merchandise (the “Shipper”).


Once your watch is received, it will remain insured for the value of your cash quote. In the event that your package is lost we will require that you provide proof of shipping receipt, provide receipt of proof that goods are lost, and file a claim within 30 days of loss. In the event your package is damaged we will require that you: provide proof of shipping receipt, provide receipt of proof that goods are damaged, demonstrate that the package was not damaged prior to shipping, and file a claim within 30 days of loss.


If you believe that you need additional coverage, then it is your responsibility to contact us so that we can provide such additional coverage at our expense before sending us your Merchandise. You can contact us by telephone at (800) 571- 7765 to arrange for additional coverage or for shipping instructions. For Merchandise shipped from a jurisdiction outside the U.S. or in territories of the U.S. that require importing to the U.S., you will responsible for all costs associated with the safe shipping of your Merchandise. However, if we agree in writing to pay for your shipping, a shipping label will be provided, and we will pay for the costs of such shipment, including duties, VAT, etc.


You are responsible for abiding by all relevant export and import laws and restrictions. If Watch Rapport receives your Merchandise, makes you an offer to purchase such Merchandise, and you decline such offer, regardless who paid to have it shipped to Watch Rapport, it will be your responsibility to arrange for and pay for the necessary shipping to return your Merchandise. Notwithstanding the foregoing, you shall bear the risk of loss with respect to all Merchandise until such Merchandise is actually received by Watch Rapport. 

Receipt of Merchandise. 

We record the opening and the contents of each package of Merchandise we receive. We will retain the video for at least 30 days after we receive your Merchandise. You may make arrangements with us to order a copy of the video of the receiving and unpacking of your merchandise for an additional fee. We reserve the right, at our sole discretion and without notice to you, to reject any inbound package. For purposes of these Terms of Use, any inbound package that we reject will not be deemed to have been “received” by us. Any non-OEM (Original Equipment Manufacturer) extras (including, but not limited to generic boxes, aftermarket straps, and third-party materials) will not increase the offer for your watch. They will not be inventoried and will be disposed of when they arrive at our facility. 

Determining Watch Rapport’s Offer. 

We will determine our estimate of the value of your Merchandise using factors that we deem to be appropriate. In order to value your Merchandise, we may need to open the watch and remove gemstones and other items from the watch. You hereby authorize us to open the watch, remove gemstones and other items from the watch, and take such other actions as we deem reasonably necessary to accurately value your Merchandise, including without limitation sending your Merchandise, at no cost to you, to a potential third-party purchaser. You hereby further authorize us to perform our standard preparation service (which may consist of cleaning, basic repairs (as we deem appropriate), accuracy calibration, lubrication and pressure testing), and to photograph your Merchandise. Upon processing your Merchandise, we will notify you by electronic means (an “Offer Notice”) of our offer of payment for your Merchandise (“Offer”). 

Accepting or Rejecting Watch Rapport’s Final Offer. 

You may accept the Offer via the electronic communication method that you are currently using to communicate with Watch Rapport within seventy-two (72) hours of the date of the Offer Notice. Watch Rapport may, in its sole discretion, extend the time for acceptance of an Offer. In order to reject the Offer, you must do so via the seller portal. If you reject the Offer, and do not authorize us to hold your Merchandise for a longer period in order to make you another offer, we will ship your Merchandise to you at the address indicated in our records within fifteen (15) business days at no cost to you, and will insure your Merchandise for the full value of the Offer.

Payment for Your Merchandise. 

We will issue payment for the Merchandise in the amount stated in the Offer, less any fees owed to Watch Rapport as stated in the Offer (the “Purchase Price”), via the method of payment you selected in your electronic communication with Watch Rapport at the address you provided on or before seven (7) business days of your acceptance of the Offer. 


ALL SALES ARE FINAL! NO REFUNDS, RETURNS OR CREDITS ARE PERMITTED.

If you have elected to receive the Purchase Price by check, the transaction is final once Watch Rapport has sent a check to the address you provided. 

Returned Merchandise; Outbound Insurance; Costs; Insurance. 

In the event that your Merchandise is returned to you in accordance with these Terms of Use, we will ship your Merchandise to you at your address as it appears in our records via the Shipper shipping method of our choosing at our expense, and will purchase insurance coverage through the Shipper for the Merchandise for the full value of the rejected Offer. If a package containing your Merchandise is lost in transit while being returned to you in accordance with these Terms of Use, we will file a claim with Shipper and pay you the full amount received by us from the Shipper. 

TERMS APPLICABLE TO THE SALE OF MERCHANDISE.

In the event that your Merchandise is returned to you in accordance with these Terms of Use, we will ship your Merchandise to you at your address as it appears in our records via the Shipper shipping method of our choosing at our expense, and will purchase insurance coverage through the Shipper for the Merchandise for the full value of the rejected Offer. If a package containing your Merchandise is lost in transit while being returned to you in accordance with these Terms of Use, we will file a claim with Shipper and pay you the full amount received by us from the Shipper. 


The following terms and conditions govern any Transaction relating to the sale, or attempted sale, of Merchandise by Watch Rapport. 

How We Operate. 

Our goal is to sell you a gently used luxury watch of your choice, first rate quality for a competitive price. What makes Watch Rapport the premier company to buy from is due to our individualized and specialized care we provide to our discerning buyers. We make available to you our Site, which is designed to provide information as to the many different styles, sizes, colors, metals, stones, etc., of any watch you may desire. With that being said, Watch Rapport does not want to represent that all the Merchandise that a buyer sees on the Site is in inventory and ready for purchase.


Once you make your choice and place your order, we start the process of finding exactly the watch of your wishes. Thus, unfortunately, we cannot make any guarantees or promises on the exact delivery date or transaction fulfillment. We may be able to obtain your dream watch from one of our many sellers within a day or two. However, it may take longer depending on the uniqueness of your order. Of course, Watch Rapport will work diligently and expeditiously to locate the Merchandise and get it to you. If you feel we are not working within your expected timeframe, your order is always backed by our 100% money-back-guarantee. Should you request a refund, no problem, but no refund shall ever accrue any interest no matter how long Watch Rapport has been holding on to the money you paid.


Watch Rapport will use its best efforts to keep you informed of our progress. But reoccurring communication is not mandatory and it is the sole responsibility of you to contact us if you want an order update or any information relating to the transaction. 

Risk of Loss; International Shipments. 

All Merchandise sold by Watch Rapport is sold pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. For Merchandise shipped to a jurisdiction outside the U.S. or in territories of the U.S., you, as the purchaser, are required to pay customs charges, as well as any associated import tax, VAT, or duties. Watch Rapport is unable to provide specific customs charges for each purchase as policies vary greatly by country. You are encouraged to contact your local customs office for pricing estimates. Watch Rapport will include a copy of the invoice for the Merchandise with every purchase, and each country will determine applicable fees based upon such invoice. Watch Rapport will not label an item as a gift or declare a lesser value on the invoice than the purchase price paid. Watch Rapport will issue a refund of the purchase price actually received by Watch Rapport, minus all shipping and customs charges incurred as well as a restocking fee in such amount as reasonably determined by Watch Rapport, for any Merchandise returned to Watch Rapport by customs officials due to you, as the purchaser, refusing such Merchandise at customs. 

Payments, Checkout, Pre-orders, Returns, Refunds and Title. 

Payments & Checkout - When using our checkout process to complete a purchase or any other purchase method available by Watch Rapport, the customer understands and agrees that payment is due in advance. Watch Rapport collects payments in advance before order processing; whether the order may or may not be fulfilled, Watch Rapport requires payment in advance to process the order. The customer understands and agrees that by making a payment to Watch Rapport, funds are being held in a standard business/corporate account or used until the order is delivered or fulfilled. The customer understands and agrees that payments or funds may also be held or used if the order cannot be delivered or fulfilled. 

Watch Rapport makes no promises or guarantees of order fulfillment. The customer understands and agrees that no product, physical or tangible product, service, or delivery is immediately rendered or exchanged by Watch Rapport at the time of order confirmation or payment receipt with the only one exception of digital gift cards if available or being offered. The customer understands and agrees that products may not be in stock and may need to be secured from 3rd party vendors, suppliers, private sellers, or any other sources Watch Rapport may choose at its sole discretion. 

The customer understands and agrees that Watch Rapport may need to source the item purchased by the customer. The customer understands and agrees that an item marked "Available" does not mean the item is in stock or is ready to be shipped. The customer understands and agrees that payment being rendered to Watch Rapport does not guarantee order fulfillment and that Watch Rapport reserves the right to cancel the order or refund the payment at any time for any reason without notice.


All returns and refunds are governed by our Return Policy. Watch Rapport does not take title to returned items until the item arrives at our location.



Credit Card Payments - Customer authorizes Watch Rapport to charge provided credit or debit card for the use of payments. The customer understands and agrees that if an order or transaction needs to be canceled and refunded or anything else related to the charge, the customer should notify Watch Rapport. The customer understands and agrees that filing any disputes or chargebacks without contacting Watch Rapport before resolving any issues is prohibited by the Watch Rapport terms of use.


Credit or Debit Card Authorization Form - The customer understands and agrees that if a credit or debit card is used to make a purchase, a payments authorization form may be requested or required to be completed within 24 hours of the original purchase order date to continue processing the purchase order. Failure to complete the authorization form may result in order cancellation without notice. The customer understands and agrees that if the payments authorization form is not completed, the purchase order may remain pending and will not be processed until the payment authorization form has been received and completed. Incomplete payments authorization form may result in funds being on hold, delayed, or canceled purchase orders.


Affirm Payments - BY ACCESSING THE AFFIRM WEBSITE OR USING THE AFFIRM SERVICE, YOU AGREE TO BE BOUND BY THE (1) AFFIRM TERMS OF SERVICE, (2) AFFIRM E-SIGN CONSENT AGREEMENT, (3) AFFIRM PRIVACY POLICY AND PRIVACY NOTICE, (4) CROSS RIVER BANK PRIVACY NOTICE, (5) CELTIC BANK PRIVACY NOTICE, AND (6) EVOLVE BANK & TRUST PRIVACY POLICY. IF YOU DO NOT AGREE WITH THESE TERMS, PLEASE DO NOT ACCESS THE AFFIRM WEBSITE OR USE THE AFFIRM SERVICE. 


Affirm is a 3rd party service offered through Watch Rapport by a separate application integration. Affirm is a payment provider which offers its own products and services. Watch Rapport or its affiliates do not manage services and products provided by Affirm. You will be redirected to the Affirm website or software application to complete product registration or services by selecting Affirm products or services. Watch Rapport is not liable or responsible for Affirm payments, refunds, technical support, customer service, agreements, disclosures, policies, terms, conditions, or services. To learn more about the Affirm terms of service, please visit this link: https://www.affirm.com/terms


Your use of the Affirm Service is solely between you and Affirm. It is your responsibility to read the terms and conditions and/or privacy policies applicable to the Affirm Service before using it.


Coinbase Payments - Watch Rapport accepts cryptocurrency payments via our preferred partner, Coinbase. Watch Rapport currently accepts Ethereum, Bitcoin, Dogecoin, Litecoin, Bitcoin Cash, DAI, and USDC. Any Cryptocurrency checkout transactions will be finalized by being redirected to the Coinbase network. Once your Cryptocurrency payment has been completed, an order confirmation will be generated.


Cryptocurrency Refunds - All refunds will be initiated and electronically transmitted from the Coinbase network. Refunds are only processed for the exact cryptocurrency amount received at the time of placing the order and completing the transaction. Any claims against exchange rates, interest, accumulated interest, currency value exchange, increased/decreased currency value, and country exchange rates will not be applied.


Pre-orders - Watch Rapport offers products available for sale via pre-order. The customer understands and agrees that pre-orders are not products available for immediate sale, delivery, or fulfillment. When using our checkout process to complete a purchase or any other purchase method available by Watch Rapport, the customer understands and agrees that payment is due in advance. Watch Rapport collects payments in advance before order processing; whether the order may or may not be fulfilled, Watch Rapport requires payment in advance to process the order. The customer understands and agrees that pre-order payments are collected in advance to secure the sale. The customer understands and agrees that pre-orders may take up to 180 days to deliver, fulfill, or be completed. The customer understands and agrees that pre-orders are not guaranteed to be fulfilled and may be canceled at any time for any reason without notice. The customer understands and agrees that items being offered via pre-orders may not be in stock or ever available to be shipped due to market availability, sole company discretion, or any other conditions or unknown variables. The customer understands and agrees that during the pre-order sale, Watch Rapport will hold and use your payment. Watch Rapport reserves the right to cancel and refund pre-orders for any reason at any time without notice. 


Rolex, Patek Philippe, and any pre-order offers - Pre-orders are subject to the section terms above named "Pre-orders". Pre-orders are also governed by the following terms below:


  • Pre-orders are not guaranteed to ship. 
  • Pre-orders are not immediately available. 
  • Pre-orders are not in stock. 

  • Pre-orders can be changed upon request. Models are subject to availability.

  • Pre-orders and purchases require payment in advance. Watch Rapport will collect, authorize, and capture funds prior to order processing, shipment, and delivery.

  • Pre-orders are taxable. We charge an additional 10% flat rate to the listed price which includes sales tax, and our service fee. Tax and fee are applied at checkout, and applicable to all customers worldwide.
  • Pre-orders can take up to 180 days to process, ship, and deliver. 
  • Pre-order delivery dates are estimated. Shipping and delivery dates are not guaranteed, and can change at any time depending on model availability, or any other unknown logistical or fulfillment variables.

  • Watch Rapport does not provide exact delivery dates for pre-orders. 
  • Pre-orders are not guaranteed to be fulfilled or shipped. 
  • Pre-orders can be canceled and refunded at any time if not yet shipped. 
  • Pre-orders can be canceled by Watch Rapport at any time for any reason without notice. 
  • Pre-orders are based on model availability. 
  • Pre-order pricing is subject to change at any time for any reason without notice. 

  • Pre-orders are not offers promoted by the original manufacturers or any of its subsidiaries.

  • Pre-orders can be returned unworn within 30-days from the delivery date unless an extended return policy has been purchased. Pre-order Rolex watches must be unworn, absolutely no wear and tear, with original stickers still on, box, papers, booklets, etc., and in the exact condition when received at delivery. Rolex pre-order watches will be thoroughly and vigorously inspected and verified prior to refunds. Watch Rapport reserves the right to deny, delay, or extend any refund processing due to further or additional inspections needed upon any returns.

  • Pre-orders are subject to a 10% restocking fee if returned.
  • Pre-orders are governed by all general terms of use, conditions, and, policies.
  • Pre-orders do not incur or accumulate any interest payments if canceled or refunded during the duration that funds are held to process your pre-order.
  • Watch Rapport makes no guarantees, promises, or claims on any order fulfillment regarding Rolex pre-orders.

  • Pre-orders are watches that are sourced from vetted vendors and certified suppliers.
  • Pre-order waitlist does not constitute, promise, bind, or guarantee the sale of any watch, model, or pre-order within its entirety or any related promotional offers.
  • Watch Rapport "Rolex Boutique or Patek Philippe Boutique" is an independent segment/division of the Watch Rapport company, and is in no way affiliated with Rolex S.A., Rolex USA, Inc., Patek Philippe SA, or any of its subsidiaries.
  • Watch Rapport is an independent company not affiliated with Rolex S.A., Rolex USA, Inc., Patek Philippe SA, or any of its subsidiaries. Watch Rapport is not a Rolex authorized dealer and is not an official Rolex or Patek Philippe retailer. Watch Rapport is not an authorized agent of any watch manufacturer. Customer understands that any Rolex or Patek Philippe pre-order offers promoted by Watch Rapport are not affiliated with Rolex S.A., Rolex USA, Inc., Patek Philippe SA, or any of its subsidiaries.  


Customer Refund Eligibility for Pre-orders - Customers may cancel and request a refund anytime during the pre-order sale unless tracking or proof of delivery has been provided. If tracking information or proof of delivery has been rendered to the customer, the customer can no longer cancel the pre-order. If the pre-order item is already in transit, the customer understands and agrees that item will need to be received before filing a claim, starting a return, or requesting a refund. Pre-orders may be returned within thirty days from your original delivery date unless an extended return policy has been purchased. Pre-order returns are subject to a 10% restocking fee. The restocking fee will be deducted from the original purchase payment we received at the time of your order. For information about pre-orders can be found here.


If a refund is processed via bank wire transfer, we may collect the following information:

  • Beneficiary Name
  • Beneficiary Account Number
  • Beneficiary Address
  • Beneficiary Phone Number
  • Bank ABA/Routing Number (Domestic Wires
  • Beneficiary IBAN Number
  • Bank Swift Code (International Wires)
  • Receiving Bank Name
  • Receiving Bank Address

Refunds are usually processed within 1-2 business days by Watch Rapport. Depending on your financial institution and whether the refund will be initiated domestically or internationally, it may take up to 10 business days (Not including weekends or bank holidays) to credit to your account or appear on your statement.


Refunds are usually returned to the original payment method with the exception of Cryptocurrency payments. Any Cryptocurrency payments, or ("Coinbase Payments") will be refunded only via bank wire transfer.


Any fraudulent transaction should be immediately reported to Watch Rapport. Fraudulent transactions will be canceled, investigated, and reported to the appropriate authorities. 


ACH Terms of Use & Conditions 

We offer you the options of making one-time ACH payments. We also offer you the option of receivings credits (Refunds or transaction reverals).  By providing deposit account information and authorizing any electronic payment using Watch Rapport, LLC. (“Watch Rapport DBA watchrapport.com,” “we,” “us” and “our”) website, you understand and agree as follows:  


You authorize Watch Rapport to charge or credit your Bank Account that you provide us on the Automated Clearing House ("ACH") Payment Authorization Form for the amount on your order confirmation or agreed upon amount between you and Watch Rapport. You authorize us to debit for such payment (the “Bank Account''). Your payment will be an automated clearing house (“ACH”) debit from the Bank account you have identified and authorized us to debit for such payment. The charge will appear on your monthly account statement as "Watch Rapport" or “ACH PAYMENT”. You agree that no prior notification will be provided before each payment.


The financial institution that holds your Bank Account, as represented by the bank routing number or debit card number, is authorized, directed and empowered to allow such electronic funds transfer to occur. This agreement is further subject to the Terms of Service provisions and Electronic Consent Policy you agreed to on the cart page, or during checkout, or at the time of account registration. Each ACH payment transaction will appear on the bank statement for the Bank Account. By authorizing any ACH payment, you also authorize us to initiate additional ACH credit or debit transactions to correct any erroneous payment transaction. If you authorize a payment transaction and the information you provide is erroneous in any way, we have no liability for the error and no obligation to correct the error. You certify that you are the owner or an authorized signer on the Bank Account, and that you will not dispute any payment you authorize, provided the payment corresponds to the terms of your authorization.


Consent and Agreement for One-Time Payments 

Customer understands and agrees that under the federal E-SIGN Act, Watch Rapport can deliver information and required disclosures electronically and can use electronic records and electronic signatures in connection with my transactions with Watch Rapport.  


Customer authorizes Watch Rapport to charge the Bank Account selected for the transaction agreed upon during the checkout process. Customer also acknowledges the following:


1) Each payment initiated under these ACH Payment Terms and Conditions must comply with U.S. Law and the Rules and Operating Guidelines of the National Automated Clearing House Association (NACHA), and customer agrees to be bound by the NACHA Rules and Operating Guidelines.


2) Customer understands and agrees that if any payment date falls on a weekend or holiday, the payment may be initiated on the next business day.


3) Customer understands that One-Time Payments are electronic transactions, and payment may be withdrawn from Customers Bank Account immediately on each processing date.


4) Customer agrees to provide complete and accurate information about the Bank Account used and agrees to notify Watch Rapport in writing of any changes the Bank Account information or payment authorization in advance.


Important Payments Information and Acknowledgments

Customer understands that payments will be deducted electronically from the bank account provided via Automatic Clearing House (ACH) payment. I understand that payments, ACH withdrawals, and my Watch Rapport account records are updated on business days. Business days are weekdays (not Saturdays or Sundays) and are not Federal or bank holidays within the United States.


Customer understands that ACH Payments are subject to up to a 7-day hold, and though payments may be reflected in Customers bank account, Customer may be unable to use available funds until the payment is cleared.


Your Liability for Unauthorized Transactions

Federal law limits your liability for any fraudulent, erroneous unauthorized transaction from your bank account based on how quickly you report it to your financial institution. As general rule, you should report any fraudulent, erroneous or unauthorized transactions to your bank within 30 days after the questionable transaction FIRST appeared on your bank account statement. You should contact your bank for more information about the policies and procedures that apply to your account and any unauthorized transactions, including any limits on your liability.


Transaction Errors

If you believe that any payment transaction initiated by Watch Rapport (or its agent) with respect to your bank account is erroneous, or if you need more information about any such transaction, you should contact us as soon as possible as at help@watchrapport.com. Notify us at once if you believe the password associated with your account has been lost or stolen, or if someone has attempted (or may attempt) to make a transfer from your bank account without your permission. We reserve the right to cancel the ability to pay by bank account for any reason at any time.


We may in our discretion change these Terms and Conditions at any time without notice to you. If any change is found to be invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any other changes or the remainder of these Terms and Conditions. We reserve the right to subcontract any of our rights or obligations under these Terms and Conditions. 



Automated Clearing House ("ACH") Payment Authorization Form

Watch Rapport requires all customers using ACH payments to complete a Automated Clearing House ("ACH") Payment Authorization Form within 72 hours of the original order date. Failure to complete the authorization form may result in order cancellation without notice.


Wire Transfer Agreement

This Wire Transfer Agreement (“Agreement”) governs the wire transfer (“transfer”) payments between the customer (“Customer”) and Watch Rapport (“ Watch Rapport”) doing business as watchrapport.com. This Agreement is governed by the laws of the United States and the laws of the state that governs agreement for the accounts origin between the Customer and Watch Rapport. If mandatory provisions of those laws are amended, this Agreement shall be deemed amended to the extent necessary to comply. If any part of this Agreement is invalid, illegal, or unenforceable, the remaining provisions shall remain in effect. Unless otherwise defined, terms used in this Agreement shall have the meanings provided in the State Uniform Commercial Code, Article 4A. 


This Agreement supersedes any prior agreements between Watch Rapport and the Customer on the subject matter hereof, and is binding upon the Customer’s heirs, representatives, and successors. This Agreement is supplemented by all non-conflicting provisions of Watch Rapport’s agreement with Customer, as amended from time to time.  


Wire Transfer Recall 

For any reason, bank wire transfer recalls are prohibited and will not be granted or authorized. Initiating a bank wire transfer recall for any reason is a violation of our terms of use. The customer understands and agrees that bank recalls are strictly prohibited if paying for an order via bank wire transfer. The customer agrees not to file any bank wire transfer recalls for any reason. Refunds will only be processed and initiated accordingly by Watch Rapport. 

Filing a bank wire transfer recall for "fraud" or any other reason will result in immediate legal action to the furthest extent by law. If a recall request has been submitted, your account will be suspended, and your refund will be placed on hold until further notice, the recall is canceled by you or your financial institution or account resolution at Watch Rapport's sole discretion. Watch Rapport will not grant or issue refunds during a wire transfer recall open pending status. 

The customer understands and agrees that any bank wire transfer recalls submitted against Watch Rapport for any reason may result in damages against Watch Rapport and or the ability to operate further and conduct daily business operations. Any damages incurred by, to, or against Watch Rapport resulting from a bank wire transfer recall will be the customer's sole responsibility. The customer understands and agrees to assume full responsibility for any damages incurred by, to, or against Watch Rapport due to any bank wire transfer recalls, including but not limited to legal expenses, financial and or business damages, loss of revenue, Irreparable harm, punitve damages, bank account closure, blocked or suspended bank accounts, ability to manage financial or daily business operations, etc.

The customer understands and agrees that even if advised by the financial institution to initiate the bank wire transfer recall for any reason, it is still strictly prohibited. The customer understands and agrees to assume full responsibility for any damages that Watch Rapport may incur due to the bank wire transfer recall initiated by you or your financial institution. 

Filing a bank wire transfer recall for "fraud" to speed up a refund request or to bypass the standard cancelation or refund process, or company policies is strictly prohibited. In addition, making false or inaccurate statements to a financial institution about your order being fraudulent may be considered fraud, and we reserve the rights to pursue legal actions and prosecute to the fullest extent by law. 

By agreeing to the terms of use before placing your order, you understand and agree that filing a bank wire transfer recall for any reason is strictly prohibited. 

If you are a victim of actual fraud and did not authorize an order or payment, it is the sole responsibility of the customer to contact Watch Rapport and report any unauthorized, suspicious, or fraudulent activity immediately. 


1) Customer Liability. The Customer shall indemnify and hold Watch Rapport, its affiliates, officers, directors, employees and agent harmless from any and all claims, causes of action, damages, expenses (including attorney’s fees and legal expenses), liabilities and other losses resulting from acts, omissions, or provision of invalid or inaccurate data, by the Customer or any other person acting in the Customer’s behalf, including without limitation: a) a breach of any provision of this Agreement; any failure to act or delay by any financial institution between Customer and Watch Rapport.  


2) Watch Rapport Liability. Watch Rapport shall not be liable for acts or omissions by the Customer or any other person including, without limitation, any funds transfer system, any Federal Reserve Bank, any beneficiary’s bank, or any beneficiary, none of whom shall be deemed Watch Rapport’s agent. Without limitation, Watch Rapport shall be excused from delaying or failing to act if caused by legal constraint, interruption of transmission or communications facilities, equipment failure, war, emergency conditions, strikes, or other circumstances beyond Watch Rapport’s commercially reasonable control. In addition, Watch Rapport shall be excused from delaying or failing to execute a transfer if it would result in Watch Rapport’s exceeding any limitation on its intra-day net funds position established through its bank or financial institution, Federal Reserve guidelines or if it would result in violating any present or future risk control program of the Federal Reserve or a rule or regulation of other governmental regulatory authorities. In no event shall Watch Rapport be liable for any consequential, special, punitive, or indirect losses or damages incurred relating to this Agreement or any transfer including, without limitation, subsequent wrongful dishonor resulting from Watch Rapport’s acts or omissions. 


3) Reconcilement. Duty to Report Unauthorized or Erroneous Payment(s). All transfers will appear on the Customer’s regular account statement. Customer must exercise ordinary care to examine each statement for any discrepancy concerning any transfer (including but not limited to discrepancies in authorization, or errors in amount or beneficiary) and to promptly notify Watch Rapport of such discrepancies. The amount of time that the Customer has to discover and report such discrepancies will depend on the circumstances, but shall in no event exceed fourteen (14) days from the date Watch Rapport funds transfer has been received by the beneficiary, or from a notice of Watch Rapport’s acceptance of a transfer request, or from other information made available to the Customer (including information available via an online application sufficient for the Customer to detect the discrepancy. If the Customer fails to promptly report the discrepancy, Watch Rapport shall not be liable and the Customer shall indemnify and hold Watch Rapport harmless from any loss of funds or interest with respect to the transfer and any other loss which could have been avoided had the Customer given such notice. If the Customer fails to notify Watch Rapport within sixty (60) days after Watch Rapport provides the credit, notice of acceptance of transfer request, or other information sufficient to detect the discrepancy, the Customer is precluded from any claim against Watch Rapport. 


4) Processing Transfers Requests. Watch Rapport shall process bank wire transfer requests based solely upon valid information received from the Customer. Watch Rapport must receive transfer requests before the bank cutoff times or local times with a reasonable time for Watch Rapport to act thereon, including verifications and security procedures. Transfer requests received after these times will be treated as being received and executed on the following funds' transfer business day. Times may vary at Watch Rapport's discretion. Watch Rapport will comply with the US Treasury's Office of Foreign Assets Control (OFAC). If any transfer request is to an entity or individual listed on OFAC's list of Specially Designated Nationals and Blocked Persons, by law, Watch Rapport shall not complete the transfer and shall "block or hold" the funds until such time OFAC issues a written release to Watch Rapport. It is the sole responsibility of the Customer to contact OFAC to obtain a valid written release. The Customer understands and agrees that if a written release is not provided, Watch Rapport or the original receiving financial institution reserves the right to hold or block funds until the matter is resolved. Watch Rapport shall have no liability to the Customer as a result of Watch Rapport's rejection of any transfer request or internal transfer if it complies with the terms of this Agreement. 


5) Foreign Currency Conversion. For any funds transfer to a beneficiary in a foreign country, the Customer consents to conversion of the funds into foreign currency by the Bank (or Banks’s agents or processors), any correspondent Bank or intermediary Bank, the beneficiary’s Bank, or any other third party reasonably involved in the completion of the funds transfer, at conversion rates generally applied by that converting party. Watch Rapport may in its discretion execute the transfer request in the currency of the country of the beneficiary’s financial institution at either Banks’s buying rate of exchange for U.S. dollar transfers or the exchange rate of the beneficiary’s institution. If the transfer is returned for any reason, Customer agrees to accept the refund in U.S. dollars in the amount of the foreign money credit, based on the current buying rate on the day of the refund, less any charges and expenses incurred by Watch Rapport. Foreign transfers may be subject to delays and changes in foreign currency exchange rates. Fees imposed by intermediary Banks may be deducted from the amount of Customer’s transfer. 


6) Errors and Rejections by Watch Rapport. If a transfer request identifies an intermediary Bank or a beneficiary’s Bank inconsistently by name and identifying number, execution of the request might be based solely upon the number, even if the number identifies a Bank different from the named Bank or a person who is not Watch Rapport. If a transfer request identifies a beneficiary inconsistently by name and account number, payment might be made by the beneficiary’s Bank based solely upon the account number, even if the account number identifies a person different from the named beneficiary. Customer’s obligations shall not be excused in these circumstances. Unless prohibited by law, Watch Rapport may at its sole discretion reject any transfer request it receives from the Customer for any or no reason (including but not limited to suspicion that the request might be unauthorized or in violation of law or the rights of others). Watch Rapport shall endeavor to notify the Customer of the rejection of the transfer request by telephone, electronic message, U.S. mail or other commercially reasonable means.  


7) Rejection of the Watch Rapport’s Transfer Request. If Watch Rapport receives notice that a transfer transmitted by the bank has been rejected, Watch Rapport shall notify the Customer of such rejection including the reason given for rejection by telephone, electronic message, U.S. mail or other commercially reasonable means. Watch Rapport will have no liability to the Customer or further obligation to execute the rejected transfer if it complied with this Agreement with respect to the original transfer request. 


8) Cancellation and Change by Customer. The Customer shall have no right to cancel or amend any transfer request after receipt by Watch Rapport. Watch Rapport may use reasonable efforts at its own digression to act on a cancellation or change request as long as it is received in accordance with Watch Rapport's verification and security procedures . Any cancellation or change request received and acted upon by Watch Rapport shall be binding upon the Customer even if such request was not made by Customer. Watch Rapport shall have no liability if the cancellation or change is not effected. 


9) Amendments, Assignment, and Termination of Agreement. Watch Rapport shall be entitled to amend this Agreement at any time, and such amendment shall become effective immediately upon sending the Customer notice of the change, or on such later date as stated in the notice or required by law. If the Customer rejects the amended term, the Customer must immediately notify Watch Rapport in writing that it is terminating this Agreement. The Customer may not amend any portion of this Agreement without Watch Rapport’s prior written consent. The Customer may not assign this Agreement to any other person or entity without Watch Rapport’s prior written consent. Customer may terminate this Agreement at any time by delivering written notice to Watch Rapport. Termination by the Customer shall be effective the second business day following receipt of written notice, but Watch Rapport may act upon such notice earlier. Termination by Watch Rapport shall be effective immediately upon written or oral notice sent or given to Customer. Any termination by either party shall not affect any obligations arising prior to termination. 


10) Notices. Any written notice by Watch Rapport to the Customer may sent electronically, hand delivered, sent by U.S. mail, or express carrier to the last known address in Watch Rapport’s records for any account that the Customer has authorized for transfers in this Agreement, or provided by other commercially reasonable means. Any written notice to Watch Rapport by the Customer must be hand delivered or sent by U.S. mail or express carrier at the following address: CENTRAL WIRES OPERATIONS, 297 Kingsbury Grade, Suite 100 Lake Tahoe (Stateline) NV 89449. 

Zelle Payment Terms Agreement

Zelle® Payment Terms and Conditions (hereinafter "Agreement") is a contract between you and Watch Rapport, LLC. (hereinafter "we", “us” or "our") in connection with the Zelle and Other Payment Services (as defined below) offered as a payment method at checkout through our online site or mobile applications (the "Site"). This Agreement applies to your use of the Zelle and Other Payment Services and the portion of the Site through which the Zelle and Other Payment Services are offered.


The Zelle Payment Service allows for the delivery of payments to Receivers who are also enrolled in the Zelle Payment Service through a Payment Network designed to deliver payments on the same day and potentially within minutes, although actual speed will vary. The Zelle and Other Payment Services are not instantaneous. Payment delivery speed may vary based upon the fraud, risk and other funds availability policy of each financial institution and Payment Network availability. We are not responsible for the performance, speed, or other acts or omissions of the Payment Networks that may be involved in the transmission of a payment. 


Fees. Watch Rapport is not liable or responsible for any associates fees applied to the sender for any reason. The sender is solely and entirely responsible for any costs incurred while sending any funds to Watch Rapport via Zelle payments.


We will use reasonable efforts to confirm and process payment receipts within 24 hours during normal business hours. However, we shall incur no liability if we are unable to complete any transaction because of the existence of any one or more of the following circumstances:


  • If, through no fault of ours, the Eligible Transaction Account does not contain sufficient funds to complete the Payment Instruction or the Payment Instruction would exceed the credit limit of your overdraft account;

  • The Zelle and Other Payment Services are not working properly and you know or have been advised by your bank about the malfunction before you execute the Payment Instruction;

  • The payment is refused (Payment Cancellation, Stop Payment Requests and Refused Payments for Other Payment Services) below;

  • You have not entered correct information, including but not limited to the correct Payment Instructions or Eligible Transaction Account information, or the correct name and address or mobile phone number of the Receiver to whom you are initiating a Payment Instruction; and/or,

  • Circumstances beyond our control (such as, but not limited to, fire, flood, network or system down time, issues with the financial institution, or interference from an outside force) prevent the proper execution of the Payment receipt.


It is the responsibility of the Sender to ensure the accuracy of any information that they enter into the Zelle and Other Payment Services (including but not limited to the Payment Instructions and name, telephone number and/or email address for the Receiver to whom you are attempting to send a payment), and for informing the senders bank as soon as possible if they become aware that the information is inaccurate. We bear no responsibility or liability for damages resulting from incorrect information entered by the Sender.


In the case a Zelle payment needs to be refunded, refunds will be processed only via bank wire transfer. Refund via bank wire transfer will be provided via email. We will not send Zelle payments or comply with any Zelle payment requests. Any Zelle or other payment services request will be denied or immediately rejected.  

Product Descriptions. 

We attempt to be as accurate as possible. However, we do not warrant that Merchandise descriptions or other content on our site, including, without limitation, pricing information, is accurate, complete, reliable, current, or error-free. Additionally, you understand that the Merchandise that you are purchasing may arrive not as described. Should this occur and you are not satisfied with the Merchandise you have the right to return the Merchandise you purchased within 30 days of confirmed delivery to you.

Pricing. 

Prices for Merchandise sold by us are subject to change at any time, without notice. With respect to items sold by us, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our inventory may be mispriced. If the correct price of an item sold by us is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.  

Discounts, Deals, Vouchers, Referral Code, Promotional/Discount Codes
Watch Rapport offers discounts via phone, email, text (SMS), and other manual or automated tools.

Watch Rapport does not allow discount or coupon code stacking. Stacking also applies to deals, vouchers, SMS offers, and referral codes. Only one discount or coupon code can be applied to each unique order at any given time. If you received a discount code via Nibble, you cannot use any additional discounts or coupon codes toward the same order.


Both Bank Wire Transfer discounts and Nibble discounts cannot be applied to the same transaction. Only one discount or coupon code at a time may be applied to the same transaction. You must choose one discount or coupon code to apply to your order. You may use the greater offered discount and apply that discount to your order. Watch Rapport will not honor more than one discount or coupon code towards the same transaction. More than one discount or coupon code applied to an order will result in additional discount removal or immediate order cancellation.


Watch Rapport reserves the right to readjust the price at any time for any reason due to any technical errors or any other unforeseen reasons. Watch Rapport reserves the right to cancel or void any discount or coupon codes at any time for any reason.


The discount that you receive is personalized to you for one-time use and cannot be shared or re-generated.

Watch Rapport offers discount coupons via text messaging for selected first-time visitors viewing https://www.watchrapport.com on their mobile device and have consented to give their telephone number and email address to Watch Rapport for marketing purposes.

Other Businesses. 

We provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their web sites. Watch Rapport does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.

Accuracy of Billing; Account Information; Fees and Payments. 

We reserve the right, with or without prior notice, to (a) discontinue or limit the available quantity of any product or aspect of the Services and (b) refuse to allow any user to purchase a product or deliver any product to a user.. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.


You agree to provide current, complete and accurate purchase and account information for all purchases made from us. You agree to promptly update your account and other information, including your email address and phone number so that we can complete your transaction(s) and contact you as needed.


When you purchase Merchandise through the Services, you (a) agree to pay the price for such Merchandise set forth in the Services, all shipping and handling charges (if any), and all applicable taxes and customs fees in connection with your purchase (the “Full Purchase Amount”). Watch Rapport’s only acceptable method of payment is a bank wire transfer. Unless otherwise noted, all currency references are in U.S. dollars. All fees are payable in accordance with payment terms in effect at the time the fee becomes payable. Orders will not be processed until payment has been received in full. Once payment has been received, such funds shall be deposited in Watch Rapport’s general bank account, which to be clear is neither a trust account nor an escrow account, and may be used for operational purposes (such as payment to a third party for the purchase of Merchandise). 

Terms Applicable to All Transactions. 
License To Use the Services.

Subject to your compliance with these Terms of Use, Watch Rapport hereby grants to you, a personal, nonexclusive, nontransferable, revocable, limited license (without the right to sublicense) to access and use the Services (including updates and upgrades that replace or supplement it in any respect and which are not distributed with a separate license, and any documentation) solely on computers and devices that you own or control, and subject to the limitations set forth below. These Terms of Use are limited to the intellectual property rights of Watch Rapport and its affiliates and licensors and do not include any rights to other patents or intellectual property. We reserve any and all rights not expressly granted to you pursuant to these Terms of Use. The limited rights granted to you to access and use the Services comprise a limited license and do not constitute the sale of any software program. 

Your Account. 

If you establish an account on the Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Watch Rapport does sell products for children, but it sells them to adults, who can purchase by our only method of payment, a bank wire transfer. If you are under 18, you may use the Site only with involvement of a parent or guardian. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

Account Holds, Restrictions, and suspensions

We may restrict or suspend accounts and transactions to protect our community anytime without notice. If you’re a seller, your payouts will be placed on hold until your restriction or suspension is lifted. If your Watch Rapport account is restricted or suspended, we’ll email you with the steps you need to take to have your account reinstated.


If we've placed a hold, restriction, or suspension on your account, we’ll send you an email explaining what happened and what you need to do to get your account back. 


Why your account was suspended or restricted 
Holds, restrictions, or suspensions are usually placed on accounts for one of the following reasons:

  • Violation of our terms of use
  • Violation of our terms of service
  • Suspicious fraud activity
  • Account information verification
  • Order verification
  • Payment verification
  • Identity verification
  • KYC verification
  • OFAC hit match


How to have your account reinstated 

Depending on the reason we suspended your account, we'll send you details via email on steps how to reinstate your account.  


If your account was restricted or suspended because of outstanding seller costs or a refund reimbursement, you can make a one-time payment to resolve the issue. When we receive your payment, your account will be reinstated.  


What happens while an account is suspended
When your Watch Rapport account is suspended, you won't be able to:

  • Negotiate offers
  • Buy, sell, or trade
  • Leave reviews 
  • Receive refunds 
  • Start a return
  • Receive credits
  • Apply discounts 

If you’re a seller, your payouts will be placed on hold until the hold, restriction or suspension on your account is lifted.

Account verification holds  

When you start buying or selling on Watch Rapport, we may need to confirm your identity. We may place a temporary hold on your account until we can verify your details. Once verification is complete, we’ll email you to let you know that the hold has been lifted so you can start buying and selling.


If your account is on hold, restricted, or suspended, we’ll send an email to your registered email address explaining why. We’ll also let you know what you need to do before it can be reinstated.

Rules Governing Your Use of the Site. 

You are entirely responsible for any harm resulting from your use of the Site. Watch Rapport does not warrant that the function or operation of the Site will be error free, that the Site or the server that makes it available will be free of viruses or other harmful elements. As a user, you assume full responsibility for any costs, expenses, losses, or damages incurred by you in connection, resulting from, or arising out of the use of the Site. 


You represent and warrant that: (a) (i) you will not use the Site for any unauthorized purpose including collecting user names and/or email addresses of other users by electronic or other means for the purpose of sending unsolicited email or other electronic communications; (ii) you will not access the Site through the use of scripts, bots or other automated means; (iii) you will not access the Site through any means other than through the interface that we provide to you or engage in unauthorized framing of, or linking to, the Site unless otherwise specifically authorized by us in a separate written agreement; (iv) you will not transmit chain letters, bulk or junk email or interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Site, including, without limitation, hacking into the Site; (v) you will not impersonate any other person or entity, provide false or misleading identification or address information, or invade the privacy, or violate the personal or proprietary right, of any person or entity; (vi) you agree that you will not use the Services if you are not fully able and legally competent to agree to these Terms of Use, (vii) you will provide Watch Rapport with whatever proof of identity we may reasonably request, (viii) you will only use the Services for lawful purposes, (ix) you will not use the Services for sending or storing any unlawful material or for fraudulent purposes or to engage in any illegal, offensive, indecent or objectionable conduct, (x) you will not use the Services to advertise, solicit or transmit commercial advertisements, including “spam”, (xi) you will not use the Services to cause nuisance, annoyance or inconvenience, (xii) you will not impair the proper operation of the network, (xiii) you will not try to harm the Services in any way whatsoever, (xiv) you will not copy, or distribute the Services or other content without written permission from Watch Rapport, (xv) you will only use the Services for your own use and will not resell it to a third party, (xvi) you will not circumvent, disable or otherwise interfere with security related features of the Site or features that prevent or restrict use or copying of any intellectual property or enforce limitations on use of the Site or the materials on the Site; and (xvii) you will not cause to appear any pop-up, pop-under, exit windows, expanding buttons, banners, advertisements or anything else that minimizes, covers or inhibits the full display of the Site. 


(b) You agree to protect the Services, and their proprietary content, information and other materials, from any unauthorized access or use, and you agree that you will not use the Services or such proprietary content, information or other materials except as expressly permitted herein or expressly authorized in writing by Watch Rapport. Except as specifically permitted herein or expressly authorized in writing by Watch Rapport, you agree that you will not directly or indirectly: (i)distribute, sell, assign, encumber, transfer, rent, lease, loan, sublicense, modify, time-share or otherwise exploit the Services in any unauthorized manner, including but not limited to by trespass or burdening network capacity, (ii) use the Services in any service bureau arrangement, (iii)copy, reproduce, adapt, create derivative works of, translate, localize, port or otherwise modify the Services, any updates, or any part thereof in any form or manner or by any means, (iv) harvest or scrape any content or data from the Services, or (v) permit any third party to engage in any of the acts described in clauses (vi), (viii), (ix) and (x) above. 


You further understand and agree that you are not permitted to: (i) remove or alter any copyright or other proprietary rights’ notice or restrictive rights legend contained or included in the Services, (ii) decompile, disassemble, reverse compile, reverse assemble, reverse translate or otherwise reverse engineer any part of the Services, any updates, or any part thereof (except as and only to the extent any foregoing restriction is prohibited by applicable law or to the extent as may be permitted by the licensing terms governing use of any open sourced components included with the Services), (iii) use any means to discover the source code of any portion of the Services, or (iv) otherwise bypass any functionality that controls access to or otherwise protects the Services. Any attempt to do any of the foregoing is a violation of the rights of Watch Rapport and its licensors. If you breach these restrictions, you may be subject to prosecution and damages. You further agree not to use the Services in any manner to harass, abuse, stalk, threaten, defame or otherwise infringe or violate the rights of any other party, and that Watch Rapport is not in any way responsible for any such use by you, nor for any harassing, threatening, defamatory, offensive or illegal messages or transmissions that you may receive as a result of using the Services. 


You understand and agree that Watch Rapport expressly reserves the right to cancel any order at any time for any reason. Watch Rapport shall refund the amount of money paid up to the date of cancellation. Additionally, you understand and agree that Watch Rapport reserves the right to refuse service to any one for any reason at any time. 

Accuracy, Completeness and Timeliness of Information. 

We are not responsible if information made available on this Site is not accurate, complete or current. The material on this Site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timelier sources of information. Any reliance on the material on this Site is at your own risk. If you have any questions, please feel free to call our customer service center at (800) 571-7765. This Site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this Site at any time, but we have no obligation to update any information on our Site. Except where noted otherwise, the list price, estimated retail price, suggested retail price, or similar price information displayed for Merchandise represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. These prices are a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. We make no representations or warranties as to accuracy or completeness of any pricing or other information included in this Site, and you should not rely on this information. Actual retail prices may vary greatly from those shown in this Site. We reserve the right to modify any information from time to time without notice, including, but not limited to, information regarding prices, models, and specifications. We do not assume any responsibility for the accuracy, completeness or authenticity of any information contained in this Site, including the estimated retail prices. You agree that it is your responsibility to monitor changes to our Site. 

Intellectual Property. 

The Services and their content, including their “look and feel” (e.g., text, graphics, images, logos), proprietary content, information and other materials, are protected under intellectual property, copyright, trademark and other laws. You acknowledge and agree that Watch Rapport and/or its licensors own all right, title and interest in and to the Services (including without limitation any and all patent, copyright, trade secret, trademark, show-how, know-how and any and all other intellectual property rights therein or related thereto) and you agree not to take any action(s) inconsistent with such ownership interests. You do not acquire any rights or licenses under any of Watch Rapport’s (or its licensors’) patents, patent applications, copyrights, trade secrets, trademarks or other intellectual property rights on account of these Terms of Use. You acknowledge and agree that the features and functionality of the Services, and all software, content, data, information and materials contained therein are the confidential and proprietary information of Watch Rapport (or its licensors), and accordingly you agree to (a) maintain the confidentiality of such information using reasonable efforts and care (but in no event less than the same efforts and care you use to protect your own confidential and proprietary information) and not disclose such information to any third party without the prior written consent of Watch Rapport and (b) only use such information for the purposes of using the Services provided by Watch Rapport hereunder. 


Any and all (a) suggestions for correction, change and modification to the Services and other feedback (including but not limited to quotations of written or oral feedback), information and reports provided to Watch Rapport by you (collectively “Feedback”) and all (b) improvements, updates, modifications or enhancements, whether made, created or developed by Watch Rapport or otherwise relating to the Services (collectively, “Revisions”), are and will remain the property of Watch Rapport. You acknowledge and expressly agree that any contribution of Feedback or Revisions does not and will not give or grant you any right, title or interest in the Services or in any such Feedback or Revisions. All Feedback and Revisions become the sole and exclusive property of Watch Rapport and Watch Rapport may use and disclose Feedback and/or Revisions in any manner and for any purpose whatsoever without further notice or compensation to you and without retention by you of any proprietary or other right or claim. You hereby assign to Watch Rapport any and all right, title and interest (including, but not limited to, any patent, copyright, trade secret, trademark, show-how, know-how, moral rights and any and all other intellectual property right) that you may have in and to any and all Feedback and Revisions. At Watch Rapport’s request, you will execute any document, registration or filing required to give effect to the foregoing assignment. 

Social Media / Online Reviews. 

Watch Rapport understands the important role that online reviews play in building a business’s reputation. We also understand our customer’s desire to provide an online review. While we continually strive to provide you with the best quality regarding your use of the Services, we acknowledge that from time to time there may be a mishap with respect to your dealings with us. Watch Rapport will work in a timely manner to resolve any mishap that may occur. Your satisfaction is our number one priority. 


To that end, Watch Rapport complies 100% with the Consumer Review Fairness Act enforced by the FTC. While we believe in honest consumer evaluations we will not tolerate reviews that contain any of the following prohibited speech: (1) any speech containing confidential or private information – for example, a person’s financial, medical, or personnel file information or a company’s trade secrets; (2) any speech that is libelous, harassing, abusive, obscene, vulgar, sexually explicit, or is inappropriate with respect to race, gender, sexuality, ethnicity, or other intrinsic characteristic; (3) any speech that is unrelated to the company’s products or services; or (4) any speech that is clearly false or misleading. Please be advised if you do post prohibited speech, Watch Rapport will make every effort, including but not limited to, legal action, to have it taken down immediately. 


Should you find yourself desiring to post a negative review, please before posting call us to talk about the problem. Most likely there is a misunderstanding and we want to address your concerns quickly and resolve the matter in a favorable way. 

Grant License – User Content 

As a condition of your use of the Services, you hereby grant to Watch Rapport a nonexclusive, perpetual, irrevocable, royalty-free, worldwide, transferable, sublicenseable license to access, use, reproduce, transmit, display, publish, distribute, modify and adapt and create derivative work from any content that you upload, publish, submit or transmit to be made available through the Services (“Your Content”). By submitting Your Content through the Services, you represent and warrant (a) that you own or otherwise control all of the rights to Your Content, including without limitation, all copyrights, (b) that Your Content is accurate, and (c) that use of Your Content does not violate these Terms of Use or the Privacy Policy and will not cause injury to any person or entity. We take no responsibility and assume no liability for any content or materials submitted or posted through the Services by you or any third party.


WE RESERVE THE RIGHT TO REMOVE ANY CONTENT, MATERIAL, OR SUBMISSION FOR ANY REASON, INCLUDING IF WE DETERMINE IN OUR SOLE DISCRETION IT VIOLATES ANY LAW OR RIGHT OF ANY PERSON, INFRINGES THE RIGHTS OF ANY PERSON, OR IS OTHERWISE INAPPROPRIATE FOR POSTING ON THE SITE OR SERVICES. 

Third Party Services and Materials 

Certain Services may display, include or make available content, data, information, applications or materials from third parties (“Third Party Materials”) or provide links to certain third party websites. By using the Services, you acknowledge and agree that Watch Rapport is not responsible for examining or evaluating the content, accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect of such Third Party Materials or websites. Watch Rapport does not warrant or endorse and does not assume and will not have any liability or responsibility to you or any other person for any third party services, Third Party Materials or websites, or for any other materials, products, or services of third parties. Third Party Materials and links to other websites are provided solely as a convenience to you.


 Third party services and Third Party Materials that may be accessed from displayed on or linked to from the Services and are not available in all languages or in all countries. Watch Rapport makes no representation that any third party services and Third Party Materials are appropriate or available for use in any particular location. To the extent you choose to access such services or Third Party Materials, you do so at your own initiative and are responsible for compliance with any applicable laws, including but not limited to applicable local laws. 

Electronic Signature. 

FOR PURPOSES OF THE TRANSACTION, YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, RECEIPT OF NOTICES BY E-MAIL OR OTHER ELECTRONIC MEANS, USE OF ELECTRONIC CONTRACTS, AND TO ACCEPT THESE TERMS OF USE BY ELECTRONIC MEANS. 

Disclaimer of Warranties. 

YOU ARE SOLELY AND FULLY RESPONSIBLE FOR YOUR USE OF THE SERVICES, INCLUDING INTERACTIONS WITH OTHER USERS OF THE SERVICES. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE SERVICES ARE AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY AND EFFORT IS WITH YOU. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES (INCLUDING, WITHOUT LIMITATION, ANY THIRD PARTY MATERIALS, THIRD PARTY SOFTWARE OR SERVICES) ARE PROVIDED TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND WATCH RAPPORT HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE SERVICES (INCLUDING THE USE, PERFORMANCE AND SUPPORT THEREOF), EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, OF SATISFACTORY QUALITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY, OF QUIET ENJOYMENT, TITLE OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS, INTERFERENCE WITH ENJOYMENT, COMPLETENESS, INTEGRATION, FREEDOM FROM DEFECTS OR DISABLING DEVICES, UNINTERRUPTED USE AND ALL WARRANTIES IMPLIED FROM ANY COURSE OF DEALING OR USAGE OF TRADE. WATCH RAPPORT DOES NOT WARRANT THAT (A) THE SERVICES WILL MEET YOUR REQUIREMENTS, (B) OPERATION OF THE SERVICES WILL BE UNINTERRUPTED OR VIRUS- OR ERROR-FREE, (C) THAT THE SERVICES WILL OPERATE OR BE COMPATIBLE WITH ANY OTHER APPLICATION OR ANY PARTICULAR SYSTEM OR DEVICE, OR (D) DEFECTS IN THE SERVICES WILL BE CORRECTED. ANY ORAL OR WRITTEN ADVICE PROVIDED BY WATCH RAPPORT OR ITS AUTHORIZED AGENTS WILL NOT BE DEEMED TO CREATE ANY WARRANTY. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY WATCH RAPPORT OR ITS AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES SO SOME OR ALL OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. 

Limitation of Liability. 

ALL INFORMATION, CONTENT, MATERIALS, MERCHANDISE AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU BY US OR THROUGH THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. 


TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WATCH RAPPORT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, RELATING TO MERCHANDISE, TRANSACTIONS, AND THE SERVICES PROVIDED BY WATCH RAPPORT TO YOU. 


IN ALL EVENTS THROUGHOUT THESE TERMS OF USE, YOU AGREE THAT THE LEGAL LIMIT OF OUR LIABILITY TO YOU FOR ANY CLAIMS OR ACTIONS FOR LOST, DAMAGED, OR DESTROYED MERCHANDISE THAT YOU SENT TO US SHALL NOT EXCEED THE LESSER OF OUR OFFER TO YOU OR $1,000.00 PER TRANSACTION. NOTWITHSTANDING THE FOREGOING, IF THE MERCHANDISE WE RECEIVE FROM YOU (I) IS MATERIALLY DIFFERENT FROM THE DESCRIPTION OF THE MERCHANDISE YOU PROVIDED TO US, (II) HAS AN ALTERED OR MUTILATED SERIAL NUMBER, OR (III) IS A COUNTERFEIT OR A REPLICA COPY, THEN THE LEGAL LIMIT OF OUR LIABILITY TO YOU FOR ANY CLAIMS OR ACTIONS FOR LOST, DAMAGED, OR DESTROYED MERCHANDISE THAT YOU SENT TO US SHALL NOT EXCEED $100.00 WITH RESPECT TO SUCH MERCHANDISE. 


YOU AGREE THAT WE WILL NOT BE LIABLE FOR (a) INCIDENTAL, SPECIAL, INDIRECT, CONSEQUENTIAL, EXEMPLARY, SPECULATIVE, OR PUNITIVE DAMAGES, OR LOSS OF PROFIT OR OPPORTUNITY; OR (b) ANY CLAIMS, DEMANDS, OR ACTIONS FOR ANY SUBROGATION CLAIM BROUGHT BY YOUR INSURANCE CARRIER, IN EACH CASE RELATING TO ANY TRANSACTION(S), THE MERCHANDISE, THE SITE, OR ANY OTHER SERVICES PROVIDED BY WATCH RAPPORT TO YOU, AND YOU EXPRESSLY AND SPECIFICALLY WAIVE ANY SUBROGATION CLAIM ON YOUR BEHALF AS WELL AS ON BEHALF OF YOUR INSURANCE CARRIER. 


CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS. 


Not limiting the pervious sentence, you agree that the above limitations of liability together with the other provisions in these Terms of Use that limit liability are essential terms of these Terms of Use and that Watch Rapport would not be willing to grant you the rights set forth in these Terms of Use but for your agreement to the above limitations of liability. You are agreeing to these limitations of liability to induce Watch Rapport to grant you the rights set forth in these Terms of Use. 

Indemnification

You agree to indemnify, defend, and hold harmless Watch Rapport, its officers, directors, managers, members, employees, attorneys, agents, affiliates, licensors and suppliers (collectively the “Indemnified Parties”) from and against any and all claims, costs, damages, losses, expenses, fines, and penalties, including, but not limited to, reasonable attorneys’ fees, incurred by any of the Indemnified Parties resulting from or arising out of or in connection with any breach or violation of these Terms of Use by you or anyone acting on your behalf, or your violation of any rights of a third party, or any unauthorized use of the Services, or your negligence or willful misconduct or as a result of any false or materially misleading information provided by you to Watch Rapport (including, without limitation your representations and warranties to Watch Rapport regarding ownership of the Merchandise and your authority to sell the Merchandise to Watch Rapport). 

Arbitration and Class Action Waiver. 

This Section includes an arbitration agreement and an agreement that all claims will be brought only in an individual capacity (and not as a Class Action or other representative proceeding). Please read it carefully. You may opt out of the arbitration agreement by following the opt out procedure described below. 


Class Action Waiver: Any Claim (as defined below) must be brought in the respective party’s individual capacity, and not as a plaintiff or class member in any purported class, collective, representative, multiple plaintiffs, or similar proceeding (“Class Action”). The parties expressly waive any ability to maintain any Class Action in any forum. If the Claim is subject to arbitration, the arbitrator will not have authority to combine or aggregate similar claims or conduct any Class Action nor make an award to any person or entity not a party to the arbitration. Any claim that all or part of this Class Action Waiver is unenforceable, unconscionable, void, or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator. The parties understand that any right to litigate in court, to have a judge or jury decide their case, or to be a party to a class or representative action, is waived, and that any claims must be decided individually, through arbitration. 


If this Class Action waiver is found to be unenforceable, then the entirety of the Arbitration Agreement, if otherwise effective, will be null and void. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. If for any reason a claim proceeds in court rather than in arbitration, you and Watch Rapport each waive any right to a jury trial. 


1. Informal Process First. You agree that in the event of any dispute between you and Watch Rapport, you will first contact Watch Rapport and make a good faith sustained effort to resolve the dispute before resorting to more formal means of resolution, including without limitation any court action. 


2. Arbitration Agreement. After the informal dispute resolution process, any remaining dispute, controversy, or claim (collectively, “Claim”) relating in any way to your use of the Services and/or Watch Rapport’s Merchandise, including the Services, or relating in any way to the communications between you and Watch Rapport or any other user of the Services, will be finally resolved by binding arbitration. This mandatory arbitration agreement applies equally to you and Watch Rapport. However, this arbitration agreement does not (a) govern any Claim by Watch Rapport for infringement of its intellectual property or access to the Services that is unauthorized or exceeds authorization granted in these Terms of Use or (b) bar you from making use of applicable small claims court procedures in appropriate cases. 


Arbitration is more informal than a lawsuit in court. There is no judge or jury in arbitration. Instead, the dispute is resolve by a neutral arbitrator. Court review of an arbitration award is limited. Except to the extent the parties agree otherwise, arbitrators can award the same damages and relief that a court can award. However, you agree that the Arbitrator shall not have the right to award consequential, punitive, speculative, indirect, incidental, special, or exemplary damages. You agree that the U.S. Federal Arbitration Act governs the interpretation and enforcement of this provision, and that you and Watch Rapport are each waiving the right to a trial by jury or to participate in a Class Action. You expressly agree that any such Arbitrator has personal jurisdiction over you. You waive all defenses of lack of personal jurisdiction and forum non-convenience. You agree to abide by all decisions and awards rendered in such Arbitration proceedings, and that such decisions and awards rendered by the Arbitrator shall be final and conclusive. This arbitration provision will survive any termination of these Terms of Use. 


If you wish to begin an arbitration proceeding, after following the informal dispute resolution procedure, you must send a letter requesting arbitration and describing your claim to 297 Kingsbury Grade, Suite 100 Lake Tahoe (Stateline) NV 89449. The arbitration will be administered by the American Arbitration Association (AAA) under its rules including, if you are an individual, the AAA’s Supplementary Procedures for Consumer-Related Disputes. If you are not an individual or have used the Services on behalf of an entity, the AAA’s Supplementary Procedures for Consumer-Related Disputes will not be used. The AAA’s rules are available at www.adr.org or by calling 1-800-778-7879. 


The number of arbitrators will be one. You may choose to have the arbitration conducted by telephone, based on written submissions. The arbitration will be conducted in Lake Tahoe (Stateline), NV. The arbitration will be conducted in the English language. The AAA rules and the laws of the state of Nevada, excluding its conflicts of law rules, govern these Terms of Use and your use of the Services. Judgment on the award rendered by the arbitrator may be entered in any court having competent jurisdiction thereof. 


Payment of all filing, administration and arbitrator fees will be governed by the AAA’s rules. You and we will pay the administrative and arbitrator’s fees and other costs in accordance with the applicable arbitration rules, but if the applicable arbitration rules or laws require Watch Rapport to pay a greater portion or all of such fees and costs in order for this section to be enforceable, then Watch Rapport will have the right to elect to pay the fees and costs and proceed to arbitration or to decline to do so and have the matter resolved through the courts. The prevailing party will be entitled to costs, reasonable attorneys’ fees, which may by the court in the same action or in a separate action brought for that purpose, in addition to any other relief to which that party may be entitled. 


The arbitrator, and not any federal, state, or local court, will have exclusive authority to resolve any dispute relating to the interpretation, applicability, unconscionability, arbitrability, enforceability, or formation of this arbitration agreement, including any claim that all or any part of this arbitration agreement is void or voidable. However, the preceding sentence will not apply to the “Class Action Waiver” section below. 


If you do not want to arbitrate disputes with Watch Rapport and you are an individual, you may opt out of this arbitration agreement by sending a letter to 297 Kingsbury Grade, Suite 100 Lake Tahoe (Stateline) NV 89449 within thirty (30) days of the first of the date you access or use the Services. 

General Provisions. 

1. Notice. You hereby acknowledge and agree that you provided to us the email address, physical address, and telephone numbers that are in our records, and it is your responsibility to provide us with any current or updated contact information. You further acknowledge and agree that: (i) any email message that we send to you is deemed to have been effectively received by you and constitutes due notice to you by email; and (ii) any phone message we leave with you, anyone answering your phone, or on your answering machine or service is effectively received by you and constitutes due notice to you by telephone.  


2. Replace Shipper. In the event of any strike, disruption of service, or any other problems that we might encounter with Shipper, we reserve the right in our discretion to replace Shipper with another shipping carrier.  


3. Export Laws. You agree that you will not export or re-export, directly or indirectly the Services and/or other information or materials provided by Watch Rapport hereunder, to any country for which the United States or any other relevant jurisdiction requires any export license or other governmental approval at the time of export without first obtaining such license or approval. In particular, but without limitation, the Services may not be exported or re-exported (a) into any U.S. embargoed countries or any country that has been designated by the U.S. Government as a “terrorist supporting” country, or (b) to anyone listed on any U.S. Government list of prohibited or restricted parties, including the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Department of Commerce Denied Person’s List or Entity List. By using the Services, you represent and warrant that you are not located in any such country or on any such list. You also agree that you will not use these products for any purposes prohibited by United States law, including, without limitation, the development, design, manufacture or production of nuclear, missiles, or chemical or biological weapons. You are responsible for and hereby agree to comply at your sole expense with all applicable United States export laws and regulations. 


4. U.S. Government Restricted Rights. The Services and related documentation are “Commercial Items”, as that term is defined at 48 C.F.R. § 2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation”, as such terms are used in 48 C.F.R. § 12.212 or 48 C.F.R. § 227.7202, as applicable. Consistent with 48 C.F.R. § 12.212 or 48 C.F.R. § 227.7202-1 through 227.7202-4, as applicable, the Commercial Computer Software and Commercial Computer Software Documentation are being licensed to U.S. Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users pursuant to the terms and conditions herein. 


5. United Nations Convention. You and Watch Rapport agree that the United Nations Convention on Contracts for the International Sale of Goods will not apply to the interpretation or construction of these Terms of Use.


6. Dept. of Consumer Affairs. Under California Civil Code Section 1789.3, California users of the Services receive the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Boulevard, Suite N 112 Sacramento, CA 95834, or by telephone at (800) 952-5210. 


7. Termination. If you breach any of the terms of these Terms of Use, all licenses granted by Watch Rapport, including permission to use the Services, will terminate automatically. Additionally, Watch Rapport may suspend, disable, or delete your User Account and/or the Services (or any part of the foregoing) with or without notice, for any or no reason. If Watch Rapport deletes your User Account for any suspected breach of these Terms of Use by you, you are prohibited from re-registering for the Services under a different name. In the event of User Account deletion for any reason, Watch Rapport may, but is not obligated to, delete any of Your Content. Watch Rapport shall not be responsible for the deletion of (or failure to delete) Your Content. All sections which by their nature should survive the termination of these Terms of Use shall continue in full force and effect subsequent to and notwithstanding any termination of this Agreement by Watch Rapport or you. Termination will not limit any of Watch Rapport’s other rights or remedies at law or in equity. 


8. Waiver. It is expressly understood that in the event either party on any occasion fails to perform any term hereof and the other party does not enforce that term, the failure to enforce on any occasion will not constitute a waiver of any term and will not prevent enforcement on any other occasion.  


9. Partial Invalidity. If any provision hereof is or becomes, at any time or for any reason, unenforceable or invalid, no other provision hereof will be affected thereby and the remaining provisions will continue with the same effect as if such unenforceable or invalid provisions will not have been inserted herein; provided that the ability of either party to obtain substantially the bargained-for performance of the other will not have thereby been impaired.  


10. Modifications. We may modify these Terms of Use at any time. Modifications become effective immediately upon your first access to or use of the Services after the “Last Revised” date at the top of these Terms of Use. If we make changes that are material, we may use reasonable efforts to attempt to notify you, including by email or placing a prominent notice on the Website. However, it is your sole responsibility to review the Terms of Use from time to time to view any such changes. Your continued access or use of the Services after the modifications have become effective will be deemed your conclusive acceptance of the modified Terms of Use. If you do not agree with the modifications to the Terms of Use, then please do not access or use the Services. 


11. Independent Contractors. Nothing contained in these Terms of Use will be deemed to constitute either party as the agent or representative of the other party or both parties as joint venturers or partners for any purpose.


12. Taxes. You are solely responsible for any and all duties, taxes, levies or fees (including any sales, use or withholding taxes) imposed on or in connection with these Terms of Use by any authority. 


13. Headings and Captions. Headings and captions are inserted for reference and convenience only and in no way define, limit or describe the scope of these Terms of Use or intent of any provision. 


14. Injunctive Relief. You agree that a breach of these Terms of Use will cause irreparable injury to Watch Rapport for which monetary damages would not be an adequate remedy and Watch Rapport shall be entitled to equitable relief in addition to any remedies it may have hereunder or at law without a bond, other security or proof of damages. 


15. Force Majeure. Neither Watch Rapport nor you shall be responsible for damages or for delays or failures in performance resulting from acts or occurrences beyond their reasonable control, including, without limitation: epidemic, fire, lightning, explosion, power surge or failure, water, acts of God, war, revolution, civil commotion or acts of civil or military authorities or public enemies: any law, order, regulation, ordinance, or requirement of any government or legal body or any representative of any such government or legal body; or labor unrest, including without limitation, strikes, slowdowns, picketing, or boycotts; inability to secure materials, transportation facilities, fuel or energy shortages, or acts or omissions of other common carriers. 


16. Assignment. You may not assign or transfer these Terms of Use, in whole or in part, without Watch Rapport’s express prior written consent. Any attempt to assign these Terms of Use, without such consent, will be void. Subject to the foregoing, these Terms of Use will bind and benefit the parties and their respective accessors and assigns.


17. Ambiguities. Any ambiguities in the interpretation of these Terms of Use shall not be construed against the drafting party. 


18. Entire Agreement. These Terms of Use sets forth the entire understanding of the parties with respect to the matters contained herein and there are no promises, covenants or undertakings other than those expressly set forth herein. 


19. Contact Us. You may contact us regarding the Services or these Terms of Use at: 297 Kingsbury Grade, Suite 100 Lake Tahoe (Stateline) NV 89449 or by email at help@watchrapport.com. 


20. Copyright Notice. All Site design, graphics, text selections, arrangement and all software are Copyright © 2020 Watch Rapport, LLC. ALL RIGHTS RESERVED. 


21. Right to Refuse Service. Watch Rapport reserves the right to refuse sale or service to anyone at anytime for any reason or without reason. Company has the right (though, not the obligation) to, in its sole discretion, determine whether or not any content, materials or information posted or transmitted by you using the Site or Customer Account, and the like, is appropriate and complies with the terms and conditions of this Agreement and to refuse or remove any such content, materials or information that, in its reasonable opinion, violates any of terms or conditions of this Agreement, or is any way deemed harmful, inappropriate or objectionable. Company further reserves the right to make edits, revisions or changes to the manner of any content, materials or information posted, transmitted or displayed on the Site or Customer Account, and the like at anytime for any reason without notice.


Watch Rapport makes no claims, or representations to any products or listing ownership. Products being offered may contain stock images, 3rd party content from vendors, sellers, etc, open source details and content from other online resources etc. Representations of inventory listed or offered on Watch Rapport is potential inventory that may be available on the market, or available by our preferred vendor network or private sellers. We do not make any claims that products are in stock, on-hand, or immediately available to be shipped or delivered unless confirmed otherwise by an authorized Watch Rapport representative. We do not guarantee any products for sale, the ownership of the products listed, or listing content until we have physically secured and inspected the goods. We cannot promise or guarantee the accuracy of any listing.  

OVERVIEW

Updated: 01-05-2022


This website is operated by Watch Rapport, LLC (AKA "Watch Rapport and "watchrapport.com"). Throughout the site, the terms “we”, “us” and “our” refer to Watch Rapport, LLC. Watch Rapport, LLC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.


By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.


Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).


You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services. 


SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. 

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.


You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.


The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.


This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. 


We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.


We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.


We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

 
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.


Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).


We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us.


We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.


We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).


We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information;(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.


We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.


You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.In no case shall Watch Rapport, LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Watch Rapport, LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.


These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.


These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 297 Kingsbury Grade, Suite 100 , Lake Tahoe (Stateline), NV, 89449, United States. 

SECTION 19 - CHANGES TO TERMS OF SERVICE
ou can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at legal@watchrapport.com.
Privacy Policy 
Learn more here.
E-Sign Disclosure & Consent
By using Watch Rapport, you agree that you have the ability to receive disclosures electronically and consent to receiving such disclosures electronically for any products and services offered by Watch Rapport or that you may request.
Transaction Disclaimers 

  • Watch Rapport will acquire products from a 3rd party. While Watch Rapport is here as the "host retailer" site and acts as an intermediary to secure the transaction, we have limited control over delivery lead times, and other order variables that may occur during the fulfillment process. 


  • Delivery times will vary depending on the item availability and location. We do not and cannot make any guarantees or promises on the exact delivery date or transaction fulfillment. 


  • Watch Rapport cannot make any guarantees or promises on the items being listed for sale, product description, product condition, shipping & delivery, authenticity, etc., or any other related transaction variables until we actually receive the item from the supplier. 


  • We prohibit any direct communication with our suppliers. Doing so, will result in cancelation of your order or void your buyer protection. 


  • Any transaction that cannot be fulfilled is covered by our refund policy and money-back-guarantee

  • Product Photos: Product photo(s) may not reflect the exact watch being sold. While the watch you will receive will be the exact same model, have the same specifications, and in the same condition as described, some photos are stock images or from our network of various suppliers and are subject to change.


  • Replacement Parts: Authentic watches are sometimes repaired using replacement parts. These components are not always a 1:1 match with those used in the original. Non-original components are especially common in vintage watches.


  • Price Alterations: Pricing does not constitute a contractual agreement and is subject to change at anytime.


  • Sales Tax & Duties: We do not charge sales tax within the United States excluding pre-orders. Tax Duties & VAT free options may be available on select items.


  • Expected Delivery: We anticipate a period of time in which you would receive this item if you ordered it today. We calculate the time span based on our experience and take both the availability and delivery time into account.


  • Delivery Signature: We require signature confirmation from buyer at the delivery address. Government-issued photo identification or other identification customarily accepted by local authorities is required.


  • Service & Repair Report: If available, the information will be included in the contents of your delivery. Including any service, historic product data, or repair reports is subject to availability, and can only be provided by our vendor or seller. Watch Rapport does not provide any additional product reports or outside listing data, and products are sold on an as is basis. Box and papers will be included if applicable.


  • Manufacturer's Warranty: Warranties or original manufacturer's warranty may or may not be active on products listed for sale or at the time of purchase. We make no claims or guarantees that products will still be under the original Manufacturer's Warranty. Products are sold on an as is basis.

Authenticity & Service Guarantee Terms & Conditions

The Authenticity Guarantee service for Watches (“Authenticity Guarantee” or “Authenticity Guarantee for Watches”) makes third-party inspection and authentication services (“Services”) mandatory for  items sold on watchrapport.com. These Authenticity Guarantee Terms and Conditions (“Terms”) apply to the Authenticity Guarantee service for Watches and Authenticity Guarantee Eligible Items detailed below sold and purchased on watchrapport.com and sets out the terms on which Watch Rapport offers you access to and use of the Authenticity Guarantee service for Watches.   


Applicability of Watch Rapport terms of use. The watchrapport.com terms of use, Watch Rapport’s Privacy Policy and all policies posted on our sites (collectively, and as the same may be amended from time to time, “Watch Rapport’s Policies”) apply in addition to these Terms. In the event of a conflict or inconsistency between these Terms and Watch Rapport’s Policies, these Terms will control as to all matters that they explicitly address. For all matters not explicitly addressed by these Terms, Watch Rapport’s Policies will control. 


Applicability of Watch Rapport’s Money Back Guarantee. For authenticated items, Watch Rapport Money Back Guarantee covers all items that satisfy  eligibility requirements and are not received or that arrive damaged. Learn more about Watch Rapport Money Back Guarantee here.


Description of the Authenticity Guarantee Service. After the purchase of an Authenticity Guarantee Item on watchrapport.com, the item is shipped to a vetted third-party authentication partner to carefully inspect the item’s authenticity and conformity to the item’s listing details. Upon confirmation of the item by the third-party authentication partner, it is properly packaged and securely shipped to the buyer. If the item’s authenticity cannot be verified or the item is significantly not as described, the item is returned to the seller and a refund is issued. 


Description of the Services. The Services are provided by a third-party authentication partner for Authenticity Guarantee Items purchased and delivered. (“Authentication Partner”). The Authentication Partner will inspect the item by checking logos, tags, materials, hardware, quality, and more as applicable, and for accuracy against the item listing; however, the Authentication Partner will not inspect the watch for waterproofing of the watch or the accuracy of the timekeeping. Items may also be photographed for use by Watch Rapport or its licensees as part of Watch Rapport’s image catalog or for any other purpose, at Watch Rapport’s exclusive discretion. By listing for sale or purchasing an Authenticity Guarantee Item, you acknowledge and agree that the Item is sent to the Authentication Partner to perform the Services.


Authenticity Guarantee Program Fees. The Services are provided at no cost to sellers and buyers for Authenticity Guarantee Items that are bought or sold on watchrapport.com; however, Watch Rapport reserves the right to institute, alter or amend fees or costs associated with the Services, at any time, at Watch Rapport’s sole discretion. 


Impact of Fraud Detection on Buyers and Sellers. You acknowledge and agree that if the third-party authenticator detects fraud or suspects that an item is counterfeit, the item will be removed from marketplace circulation- neither buyer or seller will receive the item; in addition, Watch Rapport will work with the proper authorities as needed.  


Data Privacy. Watch Rapport’s collection of personal information in connection with the Authenticity Guarantee program is governed by the privacy policy that applies to your use of the watchrapport.com website. In order for the Authentication Partner to provide the Services under the Program, the order information, including, but not limited to your name, address, email address, telephone number, is provided to the Authentication Partner. By selling or purchasing an Item, you direct Watch Rapport to provide this order information to the Authentication Partner, who may disclose this information, however collected, to its affiliates, service providers, and other third parties (such as shipping carriers and revenue authorities) as necessary to perform the Services.  


Lost, Damaged, or Items Not Delivered. Items that are lost or damaged during the Authenticity Guarantee process are protected by Watch Rapport’s Money Back Guarantee. 


Program Updates and Discontinuation. Watch Rapport has the right, but not the obligation, to alter, amend, replace, suspend temporarily, and/or discontinue permanently, the Authenticity Guarantee program, the name of Authenticity Guarantee, any of the Services provided under the program, features, and/or functionality offered under Authenticity Guarantee, and/or the service providers used to provide any or all of the Services under Authenticity Guarantee, at any time, in its sole discretion, with or without notice to you.     


Amendment. Watch Rapport may amend these Terms, including applicable fees, at any time by posting the amended terms on the Watch Rapport site. Except as stated elsewhere, all amended terms shall take effect immediately and automatically when posted on the Watch Rapport site. 

Shipping Information 
Watch Rapport offers FREE shipping to its customers worldwide. 


Domestic Shipping.

We use FedEx, DHL, UPS and Malca-Amit as our trusted carriers for your purchase; it is fully insured against loss, theft and damage. Watch Rapport insures each purchase during the time it is in transit until it is delivered to you. Due to the value of your purchase and for your protection along with insurance reasons, we require a signature by an adult (18 years of age or older) to confirm your acceptance of each product delivered, at which point responsibility for your purchased merchandise passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you understand and accept that evidence of a signature by such recipient (or at that delivery address) is evidence of delivery and fulfillment of the sales contract by Watch Rapport and transfer of responsibility to the recipient in the same way as if the merchandise had been delivered to you. Once we ship it out and obtain the tracking order number, we will email you the tracking number so you can check the status of your package.


Please be advised that your purchase cannot be rerouted or held at the carrier’s location for pick up. Additionally, regrettably at this time, Watch Rapport cannot deliver to APO, FPO and P.O. Boxes.


Please remember that once you have placed your order, we will work swiftly to secure the watch of your dreams, have it thoroughly inspected and authenticated. Once the process is completed we will ship you your purchase which is usually within 48 hours during normal working times of Mon-Fri 9:00 AM – 5:00 PM. 


International Shipping. 

Watch Rapport offers shipping outside of the United States. Not all countries allow luxury items as such; it is your sole responsibility to make sure your purchase can be legally imported into the destination country.


Any customs charges, import/export duties, or other fees and taxes applicable to international shipping orders are your sole responsibility, even if you refuse the shipment on delivery. Some countries charge additional Collect on Delivery (COD) fees, which are collected by the carrier at the time of delivery. No COD charges go to Watch Rapport. Please be advised, that we may provide the international carrier with the product details, including cost (we cannot label an item as a gift or declare a lesser value than the actual purchase price), as well as the buyer’s name and address or other contact details, so that the information can be provided to destination customs or postal authorities, to the extent required under the laws and regulations of the destination country.


In certain cases, customs officers may have the right to delay or deny the delivery of your package; Watch Rapport clearly has no control over that; however we try to do reduce the chance of it happening by shipping with reliable international carriers such as FedEx, DHL, UPS, and Malca-Amit. For more information on international shipping in your country, please contact your local customs office. If you have any other issues or concerns about shipping, please contact us at help@watchrapport.com.

Return Eligibility, Terms, and Policies

Watch Rapport is committed to providing its customers with exceptional service and unparalleled customer satisfaction. To that end, we will gladly accept eligible returns within 30 days from the date you received your item.


Below are the list of items that are eligible for returns:

  • All returns (except a damaged item) must be postmarked within 30 days of delivery (delivery is defined as when you signed that you received the item).

  • If the item was delivered damaged, you may return the item and it must be postmarked within 1 day of delivery (delivery is defined as when you signed that you received the item).

  • All returned items must be in the exact same condition, including all tags, boxes, books, stickers, seals & wraps, packaging, and accessories.

  • The item must not be worn, tampered with, or devalued in any way. 

  • Upon receipt, the returned item will undergo a thorough inspection by one of our experts to ensure that the item is in the original condition in which it was sold to you and that it includes all tags, items, accessories, etc., before Watch Rapport will issue a refund. 

  • If the returned item is found to be devalued in any way, your watch will not be eligible for a refund. 

  • Watch Rapport is not responsible for any new damage or wear to your item after purchase. At Watch Rapport, most items are pre-owned and we are unable to honor any brand-specific warranties as we are not part of the manufacturing process. Our experts are thoroughly trained to look for any signs of wear or damage but are unable to foresee how future use will impact any item.  

Refunds

Due to the nature of the inspection process, please be advised that approval generally takes up to 10 days. Once approved, your request for a refund will be promptly processed. All returns will be charged a 10% restocking fee, except if your return is because the item was:


Below are the list of options that are qualified for refunds and void any restocking fees.

Eligible Refunds:

  • Not as described
  • Damaged
  • Replica or fake
  • Unfulfilled transaction (terms may apply)
  • Voluntary cancellation
  • Transaction cancellation by Watch Rapport (terms may apply)
  • Failed inspection
  • Item availability
  • Shipping & delivery time frames

Refunding Payments

If you change Banks between the purchase and return of the item, it is your responsibility to contact your previous banking institution and advise them that a refund will be sent to the account. We accept returns on international orders. For international shipments and all returns on items shipped internationally will be made in U.S. Dollars only and in the same U.S. Dollar amount that was paid to us at the time of order. We are unable to provide any currency exchange estimates as these rates constantly fluctuate. All transactions are subject to the exchange rate at the time of processing and are determined by the intermediary financial institutions. We make no adjustments for currency exchange on returns.

Refund Terms

RETURN POLICY:  All returns and refunds are governed by our Return Policy. Watch Rapport does not take title to returned items until the item arrives at our location. All refunds are credited back to the original payment method unless otherwise agreed upon between Watch Rapport and purchaser. 

Watch Rapport reserves the right at anytime to deny, delay, or cancel any returns or refunds due to any type of cases, disputes, claims, investigations, suspicious transaction activity, fraud, verifications, 3rd party or partner related matters, or any other unforeseen matters until such time Watch Rapport deems the matter resolved, closed, or completed.


ORDER CANCELLATION:  All orders that are canceled or cannot be fulfilled will result in a refund or store credit unless otherwise specified by Watch Rapport. Other terms, conditions, or policies, may be applied which may depend on a case by case basis.  

CRYPTOCURRENCY & OTHER CURRENCY: All refunds will be initiated and electronically transmitted from the Coinbase network. Refunds are only processed for the exact cryptocurrency amount received at the time of placing the order and completing the transaction. Any claims against exchange rates, interest, accumulated interest, currency value exchange, increased/decreased currency value, and country exchange rates will not be applied.  

 

REFUND PROCESSING: Refunds are usually processed within 24-48 hours by Watch Rapport. Depending on your financial institution and whether the refund will be initiated domestically or internationally, it may take up to 10 business days (Not including weekends or bank holidays) to credit to your account or appear on your statement.


Social Media / Online Reviews

Watch Rapport understands the important role that online reviews play in building a business’s reputation. We also understand our customer’s desire to provide an online review. While we continually strive to provide you with the best quality regarding your use of the Services, we acknowledge that from time to time there may be a mishap with respect to your dealings with us. Watch Rapport will work in a timely manner to resolve any mishap that may occur. Your satisfaction is our number one priority. 


To that end, Watch Rapport complies 100% with the Consumer Review Fairness Act enforced by the FTC. While we believe in honest consumer evaluations we will not tolerate reviews that contain any of the following prohibited speech: (1) any speech containing confidential or private information – for example, a person’s financial, medical, or personnel file information or a company’s trade secrets; (2) any speech that is libelous, harassing, abusive, obscene, vulgar, sexually explicit, or is inappropriate with respect to race, gender, sexuality, ethnicity, or other intrinsic characteristic; (3) any speech that is unrelated to the company’s products or services; or (4) any speech that is clearly false or misleading. Please be advised if you do post prohibited speech, Watch Rapport will make every effort, including but not limited to, legal action, to have it taken down immediately. 


Should you find yourself desiring to post a negative review, please before posting call us to talk about the problem. Most likely there is a misunderstanding and we want to address your concerns quickly and resolve the matter in a favorable way.  


By using Watch Rapport and making a purchase at "watchrapport.com" you hereby understand and agree that you will not post any negative reviews (including star ratings) about Watch Rapport or its affiliates, employees, directors, managers, successors, etc., without contacting and trying to resolve the problem with us directly within a time frame of at least 30 days from your ultimate fulfillment or transaction cancelation date. Watch Rapport depends on 3rd party vendors to fulfill orders, and we cannot guarantee any outcome of any transaction until it's complete.


We have no or limited control over item description, pricing, condition, availability, transit time from a vendor/seller to Watch Rapport, delivery and shipping dates, and lead time to customer, authenticity, touch and feel, color, customization, box, papers, service reports, repair history, etc. until we actually receive the item and it's inspected and authenticated. Items listed are verified initially only at face value without actually seeing and physically touching or feeling the item. You understand and agree that any product listed online for sale or purchased may end up being not as described, and you allow Watch Rapport to determine the terms and conditions of sale and purchase.


You understand and agree that our terms of use include taking precautions and initiating certain procedures such as, but not limited to an authentication process, item inspection, sending to the manufacturer for additional inspections and authentication, or sending the item to other 3rd parties for inspections and authentication, etc.


You understand and agree that Watch Rapport may cancel your order at any time for any reason. You understand and agree that If you post any negative reviews against Watch Rapport utilizing any terms or phrases which may cause harm, defamation, attacks, threats, devaluing, degrading, or anything that may shed a "bad light” for no legitimate reason, and cause other potential or current customers a reason not to do business with Watch Rapport, legal actions will be taken against you immediately to the fullest extent by law. 

Affirm Terms of Service

Affirm Payments - BY ACCESSING THE AFFIRM WEBSITE OR USING THE AFFIRM SERVICE, YOU AGREE TO BE BOUND BY THE (1) AFFIRM TERMS OF SERVICE, (2) AFFIRM E-SIGN CONSENT AGREEMENT, (3) AFFIRM PRIVACY POLICY AND PRIVACY NOTICE, (4) CROSS RIVER BANK PRIVACY NOTICE, (5) CELTIC BANK PRIVACY NOTICE, AND (6) EVOLVE BANK & TRUST PRIVACY POLICY. IF YOU DO NOT AGREE WITH THESE TERMS, PLEASE DO NOT ACCESS THE AFFIRM WEBSITE OR USE THE AFFIRM SERVICE.


Affirm is a 3rd party service offered through Watch Rapport by a separate application integration. Affirm is a payment provider which offers its own products and services. Watch Rapport or its affiliates do not manage services and products provided by Affirm. You will be redirected to the Affirm website or software application to complete product registration or services by selecting Affirm products or services. Watch Rapport is not liable or responsible for Affirm payments, refunds, technical support, customer service, agreements, disclosures, policies, terms, conditions, or services. To learn more about the Affirm terms of service, please visit this link: https://www.affirm.com/terms Your use of the Affirm Service is solely between you and Affirm. It is your responsibility to read the terms and conditions and/or privacy policies applicable to the Affirm Service before using it.

Accessibility Statement
This commitment to accessibility for all begins with this site and our efforts to ensure all functionality and all content is accessible to all. Our ongoing accessibility effort works towards conforming to the Web Content Accessibility Guidelines (WCAG) version 2.1, level AA criteria. These guidelines not only help make web content accessible to users with sensory, cognitive and mobility disabilities, but ultimately to all users, regardless of ability. Our ongoing accessibility efforts work toward making watchrapport.com as accessible as possible. Watch Rapport welcomes comments on how to improve the site’s accessibility for users with disabilities.

Toll-free: (800) 571-7765

E-Mail: help@watchrapport.com 
Treasury Department’s Office of Foreign Asset Control (OFAC)

The Treasury Department's Office of Foreign Assets Control (OFAC) administers and enforces economic sanctions imposed by the United States against foreign countries. Depending on the country, OFAC programs may freeze assets of embargoed countries, prohibit payment of funds to individuals and countries on the embargo list, or prohibit provision of services to countries subject to US sanctions. These sanctions may require obtaining OFAC approval before conducting research or other activities in or involving the sanctioned country. Some sanctions are more restrictive than others, and apply to the whole country, while others are specifically target certain individuals or entities within a country. Currently, sanctioned countries include the Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe. The list of sanctioned countries is updated periodically and is available here. 


Watch Rapport complies with The Office of Foreign Asset Control ("OFAC") Policy, and is unable to provide services to individuals who live in countries subject to certain sanctions. If you reside in Cuba, North Korea, or the Crimea region of Ukraine, Watch Rapport cannot conduct business with you.


Watch Rapport also cannot do business with individuals or with employees of employers listed on the Specially Designated Nationals ("SDNs") list, regardless of their location. If you attempt to register or place an order despite U.S. sanctions that prohibit Watch Rapport from doing business with you, we are legally required to cancel your registration or order. See the OFAC website for details and updates on current sanctions programs. 


Watch Rapport will comply with the US Treasury's Office of Foreign Assets Control (OFAC). If any transfer request is to an entity or individual listed on OFAC's list of Specially Designated Nationals and Blocked Persons, by law, Watch Rapport shall not complete the transfer and shall "block or hold" the funds until such time OFAC issues a written release to Watch Rapport. It is the sole responsibility of the Customer to contact OFAC to obtain a valid written release. The Customer understands and agrees that if a written release is not provided, Watch Rapport or the original receiving financial institution reserves the right to hold or block funds until the matter is resolved. Watch Rapport shall have no liability to the Customer as a result of Watch Rapport's rejection of any transfer request or internal transfer if it complies with the terms of this Agreement. 


Due to the policies of global shipping and courier companies, delivery for certain countries may not be available. Please check with your local carrier to determine the availability of delivery before making a purchase order.


If you have any questions, please contact us.

Anti-Money Laundering
To help the U.S. government fight money laundering activities, we verify, and record information that identifies each individual or entity that registers an account or establishes a customer relationship with Watch Rapport, LLC. (AKA “watchrapport.com”)
Cookie Policy
Learn more here.
Report Fraud

A relatively new, very sophisticated form of black market luxury watches is coming from the Pacific Rim. These watches are not produced in the typical sweat shop environment of third world countries. These are high-quality reproductions done by people with some degree of knowledge who can produce very good knock-offs. Even trained watchmakers must open the watch and inspect the movement to find the telltale signs of a fake.

Counterfeit Products

Watch Rapport is committed to protecting the public from counterfeiters. Counterfeiting is illegal and many of today’s counterfeiting rings operate as sophisticated criminal enterprises. They invest in advanced technologies and target unsuspecting consumers through popular websites and apps such as resale marketplaces, social media sites, and auction listings. The product photos used by counterfeiters are often much different from the items they send, with no customer service or return options. In the end, a replica might mimic the iconic brands we offer, but not the quality, craftsmanship, and service that has become a hallmark of the brands we recognize, appreicate and desire today.

Why is the fight against counterfeiting so important?
Counterfeiters resort to disturbing practices to make their products and maximize their unlawful profits, often ignoring laws on child labor, workplace safety, environmental protection, product safety, and minimum wage. Counterfeiters have also been known to engage in other types of fraud once they’ve made a sale and have the purchaser’s name, address, e-mail, and credit card information. The harmful effects of buying knockoffs and counterfeits go far beyond a one-off transaction.
How can I report suspected counterfeits?

If you see an ad, listing or social media post that seems suspicious, please make sure to report it to the platform. Please direct all tips about counterfeit products, suspicious websites, or vendors of any kind selling counterfeits or knockoffs to fraud@watchrapport.com.

     
Please provide as much information as possible, such as:

1. the seller’s name and contact information
2. the website or physical location of the activity
3. screenshots of what’s being reported (whether a listing, auction, social media post, ad, etc.), including pictures of the counterfeit product itself images of actual product purchased


4. copies of any communications with seller, including any receipts or confirmations.

You can report fraud anytime by calling us toll-free at (800) 571-7765 or sending an email to help@watchrapport.com.

Questions

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