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Payment & Security
Watch Rapport is committed to providing its customers with exceptional service and unparalleled customer satisfaction. To that end, we will gladly accept eligible returns within 30 days from the date you received your item.
All returns (except a damaged item) must be postmarked within 30 days of delivery (delivery is defined as when you signed that you received the item).
If the item was delivered damaged, you may return the item and it must be postmarked within 7 days of delivery (delivery is defined as when you signed that you received the item).
All returned items must be in the exact same condition, including all tags, boxes, books, stickers, seals & wraps, packaging, and accessories.
The item must not be worn, tampered with, or devalued in any way.
Upon receipt, the returned item will undergo a thorough inspection by one of our experts to ensure that the item is in the original condition in which it was sold to you and that it includes all tags, items, accessories, etc., before Watch Rapport will issue a refund.
If the returned item is found to be devalued in any way, your watch will not be eligible for a refund.
Watch Rapport is not responsible for any new damage or wear to your item after purchase. At Watch Rapport, most items are pre-owned and we are unable to honor any brand-specific warranties as we are not part of the manufacturing process. Our experts are thoroughly trained to look for any signs of wear or damage but are unable to foresee how future use will impact any item.
HOW TO MANAGE YOUR RETURN
You can manage your return by going to the bottom of the page on Watch Report and clicking on “Easy Returns”.
That will bring you to our “Return Center”, enter your order number and email address.
Follow the instructions and select the item(s) you want to return.
Once your request is approved, you will get a confirmation emailed to you with shipping guidelines.
Due to the nature of the inspection process, please be advised that approval generally takes a minimum of 10 days. Once approved, your request for a refund will be promptly processed.
All returns will be charged a 10% restocking fee, except if your return is because the item was:
not as described;
You will be refunded based on your original payment method.
If you change Banks between the purchase and return of the item, it is your responsibility to contact your previous banking institution and advise them that a refund will be sent to the account.
We accept returns on international orders. For international shipments and all returns on items shipped internationally will be made in U.S. Dollars only and in the same U.S. Dollar amount that was paid to us at the time of order. We are unable to provide any currency exchange estimates as these rates constantly fluctuate. All transactions are subject to the exchange rate at the time of processing and are determined by the intermediary financial institutions. We make no adjustments for currency exchange on returns.
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