Return, Exchange, and Refund policy FAQ
Frequently asked questions about returns, refunds, and exchanges.
100% Money-back-guarantee
Your purchase is backed by our money-back guarantee. If your order cannot be fulfilled or the item arrives not as described, you can send it back to us for a full refund.
Returns
We offer FREE returns on all items. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Note: Restocking Fee - There is a 10% restocking fee for any return that is not due to company error.
How do I return?
- Visit our returns center
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
What items are returnable?
- Within 30 days from the date of purchase
- In unused and resellable condition
- In the original packaging, box & papers, seals & wraps, and tags
The item I received is damaged!
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
What if I don't like the product?
If you received a product and you simply don't like it, you can still return it. However, you will be charged a 10% restocking fee. The only way to avoid a restocking fee is if the product you received is not as described, a replica, or damaged.
Can the items be exchanged?
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
- Refund to store credit (if applicable)
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 1 - 10 working days after approval.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at help@watchrapport.com.
Shipping
We offer free returns. You will not be responsible for any return shipping costs. Once your return has been approved, we will send you a pre-paid label.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
My question is not addressed...
If you have any queries regarding the return or refund, please contact us.
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