Zenith Captain Moonphase

RETURN POLICY

Last updated October 19, 2022

Watch Rapport is committed to providing its customers with exceptional service and unparalleled customer satisfaction. To that end, we will gladly accept eligible returns within 30 days from the date you received your item.

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS
To return an item, please start a return using the following link below:
https://watch-rapport.happyreturns.com/

Return shipping charges will be paid or reimbursed by us. 
 

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from receiving your item to process your return or exchange. 

Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Due to the nature of the inspection process, please be advised that approval generally takes a minimum of 10 days. Once approved, your request for a refund will be promptly processed. All returns will be charged a 10% restocking fee, except if your return is because the item was:

• Not as described
• Damaged
• Replica or fake
• Unfulfilled transaction (terms may apply)
• Voluntary cancellation
• Transaction cancellation
• Failed inspection
• Item availability
• Shipping & delivery time frames

EXCEPTIONS    

For defective or damaged products, please get in touch with us at the contact details below to arrange a refund or exchange. 

Please Note:

A 10% restocking fee will be charged for all returns, not resulting in an error by Watch Rapport. 

• If the item was delivered damaged, you may return it, and it must be postmarked within seven days of delivery (delivery is defined as when you signed that you received the item).   

• All returned items must be in the exact same condition, including all tags, boxes, books, stickers, seals and wraps, packaging, and accessories.   

• The item must not be worn, tampered with, or devalued in any way.    

• Upon receipt, the returned item will undergo a thorough inspection by one of our experts to ensure that it is in the original condition in which it was sold to you and includes all tags, items, accessories, etc. before Watch Rapport will issue a refund.    

• If the returned item is found to be devalued in any way, your watch will not be eligible for a refund.    

• Watch Rapport is not responsible for any new damage or wear to your item after purchase. At Watch Rapport, most items are pre-owned, and we are unable to honor any brand-specific warranties as we are not part of the manufacturing process. Our experts are thoroughly trained to look for any signs of wear or damage but are unable to foresee how future use will impact any item.    

• If you change Banks between the purchase and return of the item, it is your responsibility to contact your previous banking institution and advise them that a refund will be sent to the account. We accept returns on international orders. For international shipments and, all returns on items shipped internationally will be made in U.S. Dollars only and in the same U.S. Dollar amount that was paid to us at the time of order. We are unable to provide any currency exchange estimates as these rates constantly fluctuate. All transactions are subject to the exchange rate at the time of processing and are determined by the intermediary financial institutions. We make no adjustments for currency exchange on returns.   

• All returns and refunds are governed by our Return Policy. Watch Rapport does not take title to returned items until the item arrives at our location.   

• All orders that are canceled or cannot be fulfilled will result in a refund.  

• Cryptocurrency payments:  All refunds will be initiated and electronically transmitted from the Coinbase network. Refunds are only processed for the cryptocurrency amount received when placing the order and completing the transaction. Any claims against exchange rates, interest, accumulated interest, currency value exchange, increased/decreased currency value, and country exchange rates will not be applied.    

• Exchange rates, interest, accumulated interest of any sort, currency value exchange, increased currency value, and country exchange rates will not be applied from Watch Rapport's end. All refunds will be initiated and electronically transmitted only in USD via bank wire transfer. Refunds are only processed for the exact dollar amount listed on the order total. Any claims for exchange rates, interest, accumulated interest of any sort, currency value exchange, an increase of currency value, and country exchange rates will not be honored and immediately denied.    

• Watch Rapport usually processes Cancellation and Refunds within 3-5 business days. Depending on your financial institution and whether the refund will be initiated domestically or internationally, it may take up to 15 business days (Not including weekends or bank holidays) to credit to your account or appear on your statement. Refunds are usually returned to the original payment method, except Cryptocurrency payments. Any Cryptocurrency payments, or ("Coinbase Payments,”) will be refunded only via bank wire transfer.     

• We accept returns on international orders. For international shipments and, all returns on items shipped internationally will be made in U.S. Dollars only and in the same U.S. Dollar amount that was paid to us at the time of order. We are unable to provide any currency exchange estimates as these rates constantly fluctuate. All transactions are subject to the exchange rate at the time of processing and are determined by the intermediary financial institutions. We make no adjustments for currency exchange on returns.   

QUESTIONS

If you have any questions concerning our return policy, please get in touch with us at (800) 571-7765 or via email at help@watchrapport.com